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Contextual Enriched Communication in Smart Cities

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Alejandra Escobar Rubalcava edited this page Apr 24, 2015 · 52 revisions

_The initial selected user scenarios (Daily Life in a Smart City and Collaborative Governance + may be others) need to be consistent. After final selection we will write for each character a descrption (e.g. Frank, age 28, studies .....) to be used in "Set the Scene" Setting-the-Scene . Extend and adapt them in order to address the agreed selection crieteria: Usage-Scenario--Selection-Criteria

Smart People

Smart People User Scenario 1: Context based communication wil be used as core scenario for phase 1 - end of April 2015. All other scenarios need to be enhanced and placed into a better flow and context in the following phases 2,3 ...

Smart People User Scenario 1: Context based communication

Alice wants to meet her long time friend Bob. Both are registered users of the communication service provider “TalkNow”. Alice calls Bob who’s identifier she knows, of course. They arrange to meet in a nearby café one hour later and they talk about everybody and his dog. Among other things, Bob tells Alice about a new location he discovered recently and Alice promises to go and visit it with him soon. A few hours later, Alice receives a call from Lisa, an event manager. They met at a party last weekend and exchanged their contacts. Lisa is a user of the communication service “Participate”. She tells Lisa about a new project. She is on the scout for a location for a business event she is going to organize. What a coincident. Alice tells Lisa about her friend Bob’s discovery and sends her the address. Lisa is very interested and wants to discuss it with her boss Peter, so she calls him. Peter, also a user of “Participate”, likes the idea and recommends an expert for interior decoration by the name Catherine Decorette. Lisa drives to the location with the help of the location data provided by Alice. As soon as she reaches her target she searches for Catherine via her directory service and tries to establish a video call with her. Because Lisa does so with a verified and therefor a identity considered to be trustworthy, Catherine accepts the call. They discuss Catherine’s potential employment and Lisa shows Catherine the location. The quality of the transmitted video stream is that good that Catherine is able to use the stills do draft some of the ideas they discussed during the video call. She submits them to Lisa for further consideration.

Actors/ Roles
  • private users Alice and Bob
  • business users Lisa, Peter and Catherine
  • Communication Service Provider
  • Identity Provider
  • Broker
  • Trust Certificate Provider
Associated Use Cases:

Smart People User Scenario 2: Individual contextual services - Daily Life in a Smart City

Going through her daily life, Alice is collecting data on her smartphone, locally storing locations she frequently visits, sensors she retrieves information from, and news websites about the latest movies with her favorite actor. Asking her service provider on the basis of these collected data, she is recommended a cinema she hasn’t been to that plays a movie with an actor that people like that also like her favorite actor. Before going to the movies, Alice is also recommended a new restaurant that offers a special opening promotion. A week later, she is going downtown, and runs into a large crowd that seems to be looking at something. Her smartphone vibrates and notifies her about a new message by someone in the vicinity. She opens the group chat that automatically formed and sees a picture someone has taken and posted to the group: It seems to be from the center of the crowd, there is a street performer. Alice takes part in the conversation pseudonymously. On her way back home, she sees a note on the highest tree of her neighborhood. On it, there is a QR-code. She scans it with her smartphone and enters a group discussion about the removal of the tree.

Actors/ Roles
  • Private user Alice and other anonymous private users
  • Communication Service Provider
  • Identity Provider
Associated Use Cases:

Smart People user scenario 3: Tourism in a Smart City

adapt to let Frank use his "participate" like app that is provided from his home smart city but that is able to be used in other cities like Bersabon

Frank arrived in Bersabon on Friday morning. In the terminal building of the airport he sees an advertisement of the city app “Participate” and a QR code next to it. He downloads the app and reads through the welcome page and enters a Nickname. In the next step he is asked some questions about himself, his preferences and the Hotel he is staying in to enhance his stay. Perfect! The hotel his envisaged on a map and he can ask for the best route. The application provides him with the quickest public transportation route and best ticket options. Sitting in the underground he looks through some recommendations provided via the application, based on his preferences. He reads about a pub crawl tonight. After he read some comments from other participants he decides to participate since he has no appointment for tonight. After the Hotel check in, he starts his site seeing tour. He searches for the location of the film museum and receives additionally the information, that there is long waiting queue currently. A blinking button saying “Guided Tour in Esperanto” catches his eyeball. He presses the button and a smile runs over his face. Since he has provided his mother tongue during the welcome process he is informed that already 7 other group members from his country have joined the group. The information on the page tells him, that in case more than 7 people request for a conducted tour in Esperanto there will be a tour in 3 hours. He quickly checks in for the group and is informed that for reservation and payment purposes he needs to provide his name and the hotel where he stays for verification purposes. Once the hotel content management system approves his name his group reservation is confirmed. At the museum he quickly finds his group on the map. The tour is perfect and he tells his new party about the pub crawl and gets some other ideas for the next day from them.

Actors/ Roles
  • tbd
Associated Use Cases
  • tbd

Smart Living

Smart Living User Scenario 1: Smart Health Care

At night, Alice is invited to a party. Arriving to the party, Alice's friend writes her that he cannot make it. Alice does not know anybody else at the party. She queries her service provider for a list of nearby users and retrieves publicly available information from those users to make it easier to strike up a conversation. The Party is great and Alice is having a great time but, suddenly, her smartphone started furiously vibrating. It is about her 90 year old grand mother, Carol. She lives alone just a few hundred meters far from the Party location. The notification she has received is serious. The assisting living system installed in Carol's home has reported a possible fall of Carol with very low level of blood pressure according to data captured from different sensors including a live video stream that shows a immobilized image of Carol. Alice immediately decides to leave the Party and run to Grand Mother home while she setup an Emergency Conversation with a specialized Human Assistance. Sensed Data collected from Carol's assisting living system is shared in real-time with the Emergency Human Assistance and a Processing Context service that continuously analyses and updates Carol diagnosis. According to the diagnosis the service decides to add a doctor to the Emergency Conversation in order to provide the most appropriate support. In the meanwhile, Alice arrives to Carol's home and assists her with the remote support of the Emergency Doctor. Fortunately, Carol's recovered with no need to have local intervention of the Emergency Service, What a night!

Actors/ Roles
  • Identified End User Consumer (Alice, Carol)
  • End User Conversation Participant (Alice, Carol, Emergency Human Assistance, doctor)
Associated Use Cases

Smart Living User Scenario 2: Smart Health Care - Enriched Activity Communication within an e health Service

  • Alice is a young girl who practices sport regularly. She uses sensors that monitor her vital signs (pulse, oxygen capacity, etc) and mobile applications that monitor her training sessions and competition events (speed, timing, distance, geolocation, cumulative altitude, calories, etc). All this information is sent to the monitoring center in real time where it is processed to offer recommendations and warnings if required. Alice can complete this information with her feelings after the session or even she can make a video call with one of the experts.

  • Bob is a sixty-two year old man with cardiac diseases that needs a routine monitoring of certain vital signs provided by medical sensors. Some of them are wearables but he also needs measures from devices at home or at hospital. If Bob suffers an alert from one of the wearables sensors, an expert from monitoring center will contact him by phone to clarify his activity and his position. If Bob doesn’t answer the call, a geolocation message is sent from Bob’s mobile phone to the monitoring center to act according the assistance protocols.

Actors/ Roles
  • Sensors
  • Humans (Patient, Medical assistance service)
Associated Use Cases:

Smart Living User Scenario 3: Conetxt based communication - Neighborhood communication & interaction services

Bob has moved to Bersabon and wants to meet new friends with similar hobbies and interests in his new neighborhood. He is registered as user of communication service “TalkNow”. Once he moved to Bersabon, he received an information by "Talk Now" that he could get in contact with people in Bersabon easily allowing a service called "Participate" to collaborate with "Talk now". Bob is happy, since suddenly he has the opportunity to start a contact request about who in his neighborhood is interested to meet Sunday in the park for playing football. Bob’s contact request will be showed at a pin board (within Participate) of every neighbor of Bob, who has specified “football” as a hobby in their profile. Bob’s contact request will be posted not only on the pin board of those neighbors, who are using the same communication service as Bob, but at the pin board of all neighbors, whose communication services provide an interface to “Participate”. All neighbors of Bob, who retrieve Bob’s contact request in their pin board, are free to answer it. Bob has the possibility to create a group and add all interested neighbors to his group. Bob as well as all other members of the group are able to start a group audio or video call or a group chat with all other members of the group with a single click. @pchainho: I would suggest to have a notification about a recommendation to subscribe the "Bersabon" Group where different members area using the Participate App but other members could use other Apps not just Participate

Actors/ Roles
  • tbd
Associated Use Cases
  • tbd

Smart Governance:

Smart Governance User Scenario 1: Mobile location based sensing

_ @pchainho: who is the Participate service provider? the City Authority? It would be nice to show interoperability with other Apps eg Peter could use another App._

It is Friday and we follow 29 year old Lisa, Peter a 45 year old head of an event agency.

Due to a job offer in a new Event agency Lisa recently moved to Bersabon. On arrival a friend told her to download the city app “Participate”, which provides all relevant information for newcomers, including on line city registration, Questions &Answers or textual feedback options to the authorities. She could even call someone from the authorities during the opening times out of the application!

Lisa uses her new bicycle, public transport and car sharing to move within the city. Since she needs to travel a lot across the city and to avoid rushing into any sudden route disturbances, she accepted the integrated location tracking function, which tells her the best transportation option for a requested route based on real time city traffic information. In addition if she uses her bike, she receives routing information avoiding heavy air pollution or the optimal “green traffic light” tour for her way. Today she uses the city tram to commute. Suddenly her phone vibrates and she sees on the screen a notification from the authorities via “Participate”. She opens the notification, reads through the information (a new building is under construction) and is directed to voting request:

Due to a construction project your tram line needs to stop operation two weeks. Which time fits best to you?

    A) Easter holidays	B) First two weeks in May 	c) Last two weeks in May

She quickly checked her schedule and selected a) since she was going on vacation for most of the time. After selecting her choice, she views the current standings-report and is happy to see, that a majority voted for her choice as well. She reads again through the information and comments concerning the new building, since the entrance hall could be interesting for events. As she detects a question concerning usage of the building for future events, she adds her comment and proposes to exchange further information on this topic with this unknown person.

Arriving at the agency she wants to tell her boss Peter about it, but he’s not in town today. Therefore she shares the context with him and writes him a message him about the building and her idea concerning the entrance hall. Although Peter is using “Participate” as well, he did not receive the vote, since he is not in town.

She smiles as she receives an incoming call from Peter within Participate. Peter is quite enthusiastic about her idea and asks for additional information, but Lisa could not help him. Therefore Peter tells her, that he will ask his questions within the “city group”, which interconnects business and city authorities in a closed group. Since he finds Lisa’s idea interesting he posts a question concerning the building and the final building completion date.

Actors/ Roles
  • tbd
Associated Use Cases
  • tbd

Smart Governance User Scenario 2: Anonymous Mobile Collaborative Governance

The city administration of Bersabon is planning to rebuild an old, historic building that has been mostly destroyed by an earthquake. As the project would be very cost intensive, the city administration wants to allow the people of Bersabon to discuss the matter. In order to preserve privacy, everyone should be able to join the discussion anonymously as an optional feature. Communication with the discussion platform is facilitated via an open platform, which allows any communication client to submit messages and follow the general discussion. Identities of the participating individuals are checked by a background service. Alice wants to participate in this discussion. She is made aware of the discussion platform via QR codes on billboards around town. She scans one of these barcodes and is forwarded directly to the discussion. Now, Alice can send messages, which are then published anonymously. This allows the people of Bersabon to argue about benefits and drawbacks of the project without getting to know each other's identity. Anyhow, in case a participant publishes illegal of offending material, the city administration of Bersabon is able to trace the material back to it's author.

Actors/ Roles
  • tbd
Associated Use Cases

Smart Governance User Scenario 3: Neighbourhood scenario

Marie, her husband Bernard and the two children aged 2 Frederick and 5 Julia live in a nice terrace house in a quiet neighborhood in the outer areas of Bersabon. It is lovely sunny day and Marie is on the way to their Kindergarten to pick up the childrern. She loves the option to ckeck via the Kindergarten application "Tweety" if her kids are well. Once she iniates the video surveillance service, the service recognises her and zooms to the kid she selects. She smiles as she could see how Julia seems to explain to another kid the structure of a little bridge build in a sandbed. Suddenly the phone vibrates and she receives a notification from "Participate". She reads through information provided by city authorities, that they plan to close their kindergarten. She is not overwhelmed! Besides the given information and Q&A section, she looks also at the current comments of other citizens. Since she knows that Linda and Karl, two other parents she knows well, will have the same problem, she sends a text message to them parents in order to meet and discuss the matter face to face. While doing that she receives a phone answering request from a person called Carol. Since she doesn’t know a “Carol” she wants to refuse the call, while she detects an icon next to her name. Since the icon is identical with the logo of her kindergarten it reminds her, that Carol is therefore also part of the parent community of the kindergarten and she accepts the call. Carol asks her about her about the planned new position of the kindergarten and which option she would prefer. But Marie hasn’t seen the voting request yet. After the phone call she reads through the urban planning information of Bersabon ‘s authorities. Via “Participate” she writes Bernard a message out of this context, to check that information as well. Bernard who has been in some meetings all day receives a notification about changes in “Participate”. Although he knows that the information is from Marie he did not open it directly since he received via “Participate”. Therefore he knows that it has to deal with any city related topics and is therefore less urgent. Having some time now, he scrolls through the information and checks the new situation. He writes back to Marie about his thoughts and waits for her final decision to set up his vote.

Actors/ Roles
  • tbd
Associated Use Cases
  • tbd

Smart Econonmy

User Scenario 1: HOTEL GUEST WEB APPLICATION

Bob is staying in a hotel; during his check-in the receptionist provides the general notifications and also suggest using the “Guest Web Application” to control his room facilities, in order to enhance his staying experience. Bob is curious to see what this is about. Once at his room, Bob notices a welcome message on the TV screen, notifying that there is available Wi-Fi and other amenities such as: mini-kitchen, coffee-machine, cable TV, dimmed lights, thermostat, electrical blinds, etc. and is encouraged to use the “Guest Web Application” to control some of them. Moreover, after connecting to the Wi-Fi the captive portal redirects to the “Guest Web Application”. Bob starts to discover surrounding devices such as lights, blinds, HVAC (heating, ventilation and air condition), TV, room appliances (coffee machine, mini-bar). Bob is excited and wants to see what he can do. He notices that he can open and close the electronic blinds, change the channels from the TV, regulate the temperature and turn on/off the lights. At night, Bob feels cold, but he is already comfortable at his bed! With his smartphone he sets the thermostat and he also remembers to set the coffee machine for his morning coffee and to program the blinds to be opened at 6:00 am. He is happy because he can do all this things without moving from his bed. After his check out, Bob tries to use the guest web application, but he notices that he is not able to control the room anymore.

Actors/ Roles
  • Bob, hotel guest
  • Guest Web application
  • Hotel room sensors & actuators: lights, TV, blinds, appliances,etc.
Associated Use Cases

User Scenario 2: SMART WEAR APPLICATION

Alice likes to do sports. She has a lot of “smart wear” such tennis, e-textile shirts, smart watch, heart-rate sensor, etc., that help her to track and monitor her activity. She would to have all this data in one place so she can have a holistic view of her devices. A web application is able to discover and gather the different data (and brands) from the smart wear. The data comes in different formats but the application parses and correlates the information. The data is displayed as a dashboard on the web application, and Alice is able to share this data with her fellows (social network), coach or with social security.

Actors/ Roles
  • Alice, smart wear owner
  • Web application
  • Smart wear: tennis, heart-rate sensor, e-textile, smart watch, temperature,etc.
Associated Use Cases

User Scenario 3: APARTMENT RENTAL MONITORING AND CONTROL APPLICATION

Bob has an apartment where he has several sensors and “smart-devices”. He can control all his smart devices and gather the sensor data with a “reTHINK web application” that communicates directly with a smart gateway. The gateway discovers and connects to any new sensor/actuator and communicates to the application, thus Bob can make use of their devices and visualize the information coming from the sensors: door locks, energy consumption, power outlets, motion detection, fire alarms, windows open/close sensor, etc. Bob is able to create “guest accounts”, with a determined profile, so he can share the control and visualization of some of the devices. Bob will be out of town during 6 months, and he would like to rent his apartment. Alice is looking for a place to stay during the holidays and decides to rent Bob’s apartment. Once she is in Bob’s apartment, she receives a welcome video message from Bob. Bob tells her that he created a guest account for her, and she can control and visualize all the smart devices and sensors of his apartment. Alice uses the “reTHINK web application” with her mobile and discovers all the smart appliances, sensors and other actuators available at Bob’s apartment. She is able to program the dishwasher, set the coffee-machine, electronic blinds and other appliances, turn off/on the TV, lights and power outlets with her handy. Some days later, Alice is on her way to the gym, but she receives an alarm on her mobile. The alarm notifies her that she left the iron and TV turned on and the heating is running too. Alice disables the power outlet where the iron is plugged, turns off the TV and sets the heating to the minimum. At the time of her check out, she is not able to access to the web application any more. When Bob is back in town, he resets the appliances, devices, actuators to his profile and Alice preferences are erased.

Actors/ Roles
  • Bob, Householder
  • Alice, Guest/tenant
  • reTHINK Web application
  • Apartment sensors: lights, appliances (coffee machine, TV, dishwasher), fire alarms, power outlets, blinds, window & door open/close sensor, etc.
Associated Use Cases

Smart Health Care

User Scenario 1: Emergency medically assisted intervention

Alice an injured person is rescued by a team providing elementary first aid. Alice is fitted with embedded devices to monitor her physiological parameters. The intervention is filmed and broadcasted in real-time to the Emergency Relief Center (ERC). The physiological parameters of Alice when available are also transmitted to the center. The center supports the intervention by providing if necessary, advanced medical advices to the intervention team. In the case where Alice has been identified, the ERC may consult her medical record and may transfer the relevant information to the response team. If Alice should be hospitalized, the ERC determines and warns the most appropriate hospital to welcome her. The hospital anticipates Alice 's arrival. The ERC establishes a direct contact between the response team and hospital destination that takes over.

Actors/ Roles
  • injured person
  • response team
  • sensors
  • ERC support team
  • hospital team
  • medical records data basis
Associated Use Cases
  • tbd

User Scenario 2: Emergency intervention in a disaster

Alice is responsible of an intervention team specialized in disasters. Each member of the team has during operations, a camera, a microphone and headphones as well as embedded devices to monitor the level of immediate danger of the disaster. This information is transferred in real-time to Alice who organizes and conducts from her control station, the overall outcome of the intervention. Alice assesses risks to which her team members are submitted and accordingly defines and deploys her strategy to fight against the disaster. Alice communicates with her team by favoring in the downward direction, the communication mode of 1 to n; 1 to 1 communications are however possible between Alice and one member of the team or between team members.

Actors/ Roles
  • Team leader
  • team member
  • sensors
Associated Use Cases
  • tbd

Smart Environment

Develop user scenario using city wide sensors e.g. using air sensors in streetlights, smart bins

Smart Mobility

Develop user scenarios towards sharing economy, smart logistics - e.g. drones, autonomous driving

Scenarios

Topics to be covered
Selection Criteria
Setting the Scene

User Scenarios

Contextual Enriched Communication in Smart Cities

Smart People
Smart Living
Smart Governance
Smart Economy
Smart Environment
Smart Mobility

Contextual Enriched Communication in Smart Enterprises
Collaborative Entrepreneurship in Smart Cities
Dynamic Legal Policies Enforcement

Use Cases

Use Cases

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