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Add SUMO rules mentions & Improve AAQ step 3#7233

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akatsoulas merged 1 commit intomozilla:mainfrom
denyshon:improve-aaq-3-final
Feb 5, 2026
Merged

Add SUMO rules mentions & Improve AAQ step 3#7233
akatsoulas merged 1 commit intomozilla:mainfrom
denyshon:improve-aaq-3-final

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@denyshon
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@denyshon denyshon commented Feb 5, 2026

Rebased #7114, second attempt.

Changes

  • Add SUMO rules mentions when creating/editing a question, an answer, a forum thread, a forum post, a KB forum thread or a KB forum post (#2196).
  • In AAQ step 3, replace "Subject:" with "Summarize your question" and add help text for this field.
  • In AAQ step 3, display the Troubleshooting Info help text above the Share Data button, right after the field name.
  • In AAQ step 3, add the "tb_version" extra field (#2536).
  • In AAQ step 3, autofill the OS version field for Thunderbird.
  • Fix the issue with the Share Data button not working when editing a question (#1642).
  • Do not display the Common responses button when editing a question.
  • Improve accessibility.
  • Use "Windows 10/11" when there is not enough info to identify the exact Windows NT 10.0 version (#2700).
  • Add l10n comments.
  • Improve i18n, internationalize some alt strings
  • Move repeated Helpful Tip code to a macro
  • Remove an unused variable from forms.py

Resolves #2196, #2536, #1642, #2700.

Screenshots

AAQ step 3 (Firefox): [click to expand] image_2025-12-08_17-48-27
AAQ step 3 (Firefox) after clicking the Share Data button, in case we failed to pull the data: [click to expand] image_2025-12-08_17-50-11
AAQ step 3 (Thunderbird): [click to expand] image_2025-12-08_17-52-38
An example of how the editor looks on the updated surfaces (except for questions): [click to expand] image_2025-12-08_17-58-57

Note: Some icons in the screenshots may be missing because they were taken on a test setup.

TODO [admin]

Once this PR is merged, the following changes have to be made via the admin console:

  • "tb_version" needs to be added to the Thunderbird & Thunderbird for Android AAQ Configurations' extra fields (for the "Thunderbird version" field to be displayed).
  • (optional, but recommended) The "Windows 10/11" tag needs to be created (for it to be applied when we can't determine whether a user is on Windows 10 or Windows 11).

Add SUMO rules mentions when creating/editing a question, an answer, a forum thread, a forum post, a KB forum thread or a KB forum post.
In AAQ step 3, replace "Subject:" with "Summarize your question" and add help text for this field.
In AAQ step 3, display the Troubleshooting Info help text above the Share Data button, right after the field name.
In AAQ step 3, add the "tb_version" extra field.
In AAQ step 3, autofill the OS version field for Thunderbird.
Fix the issue with the Share Data button not working when editing a question.
Do not display the Common responses button when editing a question.
Improve accessibility.
Use "Windows 10/11" when there is not enough info to identify the exact Windows NT 10.0 version.
Add l10n comments
Improve i18n, internationalize some alt strings
Move repeated Helpful Tip code to a macro
Remove an unused variable from forms.py
# if you want to use the following string, update it to remove "en-US" from the link first
# when updating, don't remove the original string, just mark it as deprecated and create a new one
# L10n: Unused. A description of the "Crash ID(s)" field, displayed when filing a question form (e.g., on https://support.mozilla.org/questions/new/firefox/form).
CRASH_ID_HELP = _lazy("If you submit information to Mozilla when you crash, you'll be given a crash ID which uniquely identifies your crash and lets us look at details that may help identify the cause. To find your recently submitted crash IDs, go to <strong>about:crashes</strong> in your location bar. <a href='https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash' target='_blank'>Click for detailed instructions</a>.")
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We could extract the url into a separate var here to make this easier to read and update if needed.

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@akatsoulas I agree, and we also need to remove en-US from the link... But any update of this string will generate a new string for localizers, and since it's currently not in use, we definitely don't want that. I'd say we should put off updating this string until we decide to use it again.

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@denyshon feel free to follow up if you would like on that review comment in a separate PR. Thank you!

@akatsoulas akatsoulas merged commit a92872c into mozilla:main Feb 5, 2026
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A link to the SUMO forum/community participation guidelines should be on AAQ step 3 and inside the post a reply section

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