Merge branch 'main' into repo-sync

content/admin/configuration/configuring-your-enterprise/initializing-github-ae.md

@@ -15,16 +15,23 @@ Before you can initialize your enterprise, you must purchase {% data variables.p
 
 After you purchase {% data variables.product.product_name %}, we'll ask you to provide an email address and username for the person you want to initialize the enterprise. Your dedicated technical account manager in {% data variables.contact.enterprise_support %} will create an account for the enterprise owner and send the enterprise owner an email to log into {% data variables.product.product_name %} and complete the initialization. Make sure the information you provide matches the intended enterprise owner's information in the IdP. For more information about enterprise owners, see "[Roles in an enterprise](/github/setting-up-and-managing-your-enterprise/roles-in-an-enterprise#enterprise-owner)."
 
-During initialization, the enterprise owner will name your enterprise, configure SAML SSO, create policies for all organizations in your enterprise, and configure a support contact for your users.
+{% note %}
 
-### Prerequisites
+**Notes**:
 
-{% note %}
+- If the initial password for {% data variables.product.prodname_ghe_managed %} expires before you finish initialization, you can request a password reset at any time from your invitation email.
 
-**Note**: Before you begin initialization, store the initial username and password for {% data variables.product.prodname_ghe_managed %} securely in a password manager. {% data reusables.saml.contact-support-if-your-idp-is-unavailable %}
+- Store the initial username and password for {% data variables.product.prodname_ghe_managed %} securely in a password manager. {% data reusables.saml.contact-support-if-your-idp-is-unavailable %}
 
 {% endnote %}
 
+During initialization, the enterprise owner will name your enterprise, configure SAML SSO, create policies for all organizations in your enterprise, and configure a support contact for your users.
+
+### Prerequisites
+
+To begin initialization, you will receive an invitation email from {% data variables.product.company_short %}. Before you configure {% data variables.product.prodname_ghe_managed %}, review the following prerequisites.
+
+
 1. To initialize {% data variables.product.product_location %}, you must have a SAML identity provider (IdP). {% data reusables.saml.ae-uses-saml-sso %} To connect your IdP to your enterprise during initialization, you should have your IdP's Entity ID (SSO) URL, Issuer ID URL, and public signing certificate (Base64-encoded). For more information, see "[About identity and access management for your enterprise](/admin/authentication/about-identity-and-access-management-for-your-enterprise)."
 
     {% note %}

content/admin/enterprise-support/receiving-help-from-github-support/submitting-a-ticket.md

@@ -1,6 +1,6 @@
 ---
 title: Submitting a ticket
-intro: 'You can submit a support ticket using the {% if enterpriseServerVersions contains currentVersion %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or{% endif %} the support portal.'
+intro: 'You can submit a support ticket using {% if enterpriseServerVersions contains currentVersion %}{% data variables.product.prodname_ghe_server %} {% data variables.enterprise.management_console %} or the support portal{% elsif currentVersion == "github-ae@latest" %}{% data variables.contact.ae_azure_portal %}{% endif %}.'
 redirect_from:
   - /enterprise/admin/enterprise-support/submitting-a-ticket
   - /admin/enterprise-support/submitting-a-ticket
@@ -14,6 +14,12 @@ topics:
 ---
 ### About submitting a ticket
 
+{% if currentVersion == "github-ae@latest" %}
+
+You can submit a ticket for support with {% data variables.product.prodname_ghe_managed %} from the {% data variables.contact.ae_azure_portal %}.
+
+{% endif %}
+
 Before submitting a ticket, you should gather helpful information for {% data variables.contact.github_support %} and choose a contact person. For more information, see "[Preparing to submit a ticket](/enterprise/admin/guides/enterprise-support/preparing-to-submit-a-ticket)."
 
 {% if enterpriseServerVersions contains currentVersion %}
@@ -59,10 +65,24 @@ After submitting your support request and optional diagnostic information, {% da
 7. Click **Submit**.
 
 {% endif %}
+
 {% if currentVersion == "github-ae@latest" %}
+
+### Prerequisites
+
+To submit a ticket for {% data variables.product.prodname_ghe_managed %} in the {% data variables.contact.ae_azure_portal %}, you must provide the ID for your {% data variables.product.prodname_ghe_managed %} subscription in Azure to your Customer Success Account Manager (CSAM) at Microsoft.
+
 ### Submitting a ticket using the {% data variables.contact.ae_azure_portal %}
 
-Commercial customers can submit a support request in the {% data variables.contact.contact_ae_portal %}. Government customers should use the [Azure portal for government customers](https://portal.azure.us/#blade/Microsoft_Azure_Support/HelpAndSupportBlade). For more information, see [Create an Azure support request](https://docs.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request) in the Microsoft documentation.
+Commercial customers can submit a support request in the {% data variables.contact.contact_ae_portal %}. Government customers should use the [Azure portal for government customers](https://portal.azure.us/#blade/Microsoft_Azure_Support/HelpAndSupportBlade). For more information, see [Create an Azure support request](https://docs.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request) in the Microsoft Docs.
+
+### Troubleshooting problems in the {% data variables.contact.ae_azure_portal %}
+
+{% data variables.product.company_short %} is unable to troubleshoot access and subscription issues in the Azure portal. For help with the Azure portal, contact your CSAM at Microsoft or review the following information.
+
+- If you cannot sign into the Azure portal, see [Troubleshoot Azure subscription sign-in issues](https://docs.microsoft.com/en-US/azure/cost-management-billing/manage/troubleshoot-sign-in-issue) in the Microsoft Docs or [submit a request directly](https://support.microsoft.com/en-us/supportrequestform/84faec50-2cbc-9b8a-6dc1-9dc40bf69178).
+
+- If you can sign into the Azure portal but you cannot submit a ticket for {% data variables.product.prodname_ghe_managed %}, review the prerequisites for submitting a ticket. For more information, see "[Prerequisites](#prerequisites)".
 
 {% endif %}
 

content/admin/overview/about-github-ae.md

@@ -38,3 +38,7 @@ Secure access to your enterprise on {% data variables.product.prodname_ghe_manag
 ### Commercial and government environments
 
 {% data variables.product.prodname_ghe_managed %} is available in the Azure Government cloud, the trusted cloud for US government agencies and their partners. {% data variables.product.prodname_ghe_managed %} is also available in the commercial cloud, so you can choose the hosting environment that is right for your organization.
+
+### Further reading
+
+- "[Receiving help from {% data variables.product.company_short %} Support](/admin/enterprise-support/receiving-help-from-github-support)"