Kiwi article

Link to the article.

Notes

1. In your pdf file, you have Step 3 - Transfer protection. Maybe I am missing something, but it never showed as a separate step when I tried searching and booking several random trips.
2. I assume at least basic computer literacy in the user - that he/she knows how to select an item, that if the cursor changes to a pointer, it means that something is clickable, and so on.