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roles/senior_product_manager.md

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 # Senior Product Manager 
 
-Senior Product Managers make sure products and services deliver measurable value, by exploring:
-
-- **user needs** - defined through comprehensive research
-- **organisational needs** - defined by the requirements placed upon or introduced by the client (e.g. legislation)
-- **service needs** - non-functional requirements
-
-
-## Key responsibilities
-## Scope
-Senior Product Managers:
-- work on a single engagement that’s complex, high risk or sensitive
-- are responsible for inducting team members, line managing up to three Product Managers and partake in the interview process
-- are effective decision makers
-- are advanced practitioners of Product Management practices, principles and approaches
-- engage, initiate and lead work within the community of practice, coaching and mentoring others
-- display the Senior Product Manager DDaT competencies and SFIA Level 4 Skills and Behaviours
-
-
-## Practice
-
-Agile working
-- coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
-- think of new and innovative ways of working to achieve the right outcomes
-- act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team
-
-Consultancy
-- provide advice and recommendations to stakeholders based on your significant specialist knowledge and experience
-- lead on the definition of guidance and inform how the organisation can use business analysis services more effectively
-
-Financial ownership
-- understand the marketplace
-- realise the benefit of a product and persuade others that it's the right one to use
-- integrate a product with other services
-- ensure that products get used
-- realise benefits by linking work in progress back to the business case
-- build business cases based on user needs
-
-Government Digital and Data Perspective
-- demonstrate an advanced understanding of design, technology and data principles
-- identify and implement solutions for assisted digital
-- apply knowledge to work with other roles and groups in Government Digital and Data
-
-Life cycle perspective
-- able to work comfortably in multiple parts of the product life cycle
-- recognise when it is right to move forward and when it is right to stop
-- recognise the appropriate deliverables and the right people to meet them
-- work with other Agile delivery operations throughout the product life cycle
-- plan and engage with the appropriate stakeholders at a particular stage in the project
-
-Operational management
-- keep abreast of industry best practice and can cascade ways of working
-- make operations efficient
-- act as the escalation point for major operational issues and champion operational management across the community
-- work closely with leaders of operational delivery teams in Government Digital and Data
-
-Problem management
-- anticipate problems and defend against them at the right time
-- understand how the problem fits into the larger picture
-- articulate the problem and help others to do so
-- build problem-solving capabilities in others
-
-Product ownership
-- guide others
-- implement new ways of working
-- show an awareness of what other sectors are doing
-- apply tools, terms and concepts in a variety of ways
-- be flexible, consider new ways of working and adapt to change
-
-Strategic ownership
-- effectively get buy-in from the client organisation
-- work with scant information and explain it in abstract terms
-- develop a strategy
-
-User focus
-- give direction on which tools or methods to use
-- demonstrate experience in meeting the needs of users across a variety of channels (Eg. Assisted digital support)
-- bring insight and expertise in how user needs have changed over time to ensure they're met by the business
-- apply strategic thinking to provide the best service for the end user
-
-Working within constraints
-- work with and challenge senior stakeholders
-- know when to escalate a constraint
-- prioritise and mitigate constraints, and turn them into an advantage
-- adapt the approach depending on the constraints
-
-
-## Community of Practice (CoP)
-Engages and participates within the Made Tech and client communities of practice to:
-- build an inclusive and supportive culture
-- recognise when to ask for further guidance and support and identify how to improve how we work, for example, by discussing and sharing approaches, ideas and examples of practice
-- initiate and lead on work within the community of practice
-- mentor and coach others within the community, to support their development and practice
-
-
-## Sales
-Senior Product Managers collaborate with Lead Product Managers to provide feedback on whether they feel their engagements are effective, efficient and profitable.
-
-## Key measures
-- Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
-- Personal performance is aligned with DDaT and SFIA grade, evidenced through peer feedback
-
-
-## Competencies
-Senior Product Managers display [Made Tech’s values](https://github.com/madetech/handbook/blob/main/company/about.md), relevant [DDaT capabilities](https://www.gov.uk/guidance/product-manager#senior-product-manager) and [SFIA (Level 4)](https://sfia-online.org/en/sfia-8/responsibilities/level-4) behaviours.
-
-## Work perks and benefits
-Take a look at the Benefits & Perks section of the [Made Tech Handbook](https://github.com/madetech/handbook) to see what we can offer you. 
+Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. 
+
+## Summary
+Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design and product-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.
+
+As a Senior Product Manager, you’ll enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline.
+
+You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes. 
+
+
+## Responsibilities
+
+* You will be expected to work in a self initiated manner, but with support of senior team members, and in a collaborative and inclusive manner
+* Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs
+* Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk
+* Work across one assignment for a client at one time 
+* Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables
+* Maintain a broad technical knowledge of product management, and continue to develop knowledge of user-centred design and technical practice. Assist and be able to shape strategy, proposals, statements of work and roadmaps
+* Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines 
+* Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product-led and design thinking into all that we do
+
+## Skills people must have 
+
+* Excellent understanding and articulation of the value of product and user-centred design 
+* Experience and evidence of delivering user centred products and services from ideation through to maintenance phases  
+* Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client-facing projects
+* Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline
+* Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users
+* Working within a design consultancy/senior product leadership role in the public sector, health or allied areas
+* Strong empathy and relationship building skills
+
+At this point, we hope you're feeling excited about Made Tech and the opportunity. Even if you don't feel that you meet every single skill, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying.
+
+## Desirable (not essential) skills
+
+* Working with sales teams to build client relationships, develop opportunities and win new work
+* Working in the open - building the trust within teams to share little and often
+* Experience in re-designing legacy services and products
+* Maintaining a deep working knowledge of product,design and research techniques
+* Experience in line management
 
 ## Salary and location
 
@@ -116,7 +49,6 @@ The salary for this role is location dependant:
 * UK: £38,250 - £72,250
 * London & South East: £40,162 - £75,862
 
-
 ## Applying
 
 When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!