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Python documentation improvement for sending tickets with attachments #84

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Python documentation improvement for sending tickets with attachments #84

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19 changes: 11 additions & 8 deletions Python/create_ticket_attachment.py
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Original file line number Diff line number Diff line change
Expand Up @@ -9,15 +9,18 @@
password = "x"

multipart_data = [
('email', ('','example@example.com')),
('subject', ('', 'Ticket Title')),
('status', ('', '2')),
('priority', ('', '2')),
('cc_emails[]', ('', 'sample_email@domain.com')),
('cc_emails[]', ('', 'user_email@domain.com')),
('email', (None,'example@example.com')),
('subject', (None, 'Ticket Title')),
('status', (None, '2')),
('priority', (None, '2')),
('cc_emails[]', (None, 'sample_email@domain.com')),
('cc_emails[]', (None, 'user_email@domain.com')),
('attachments[]', ('logo.png', open('logo.png', 'rb'), 'image/png')),
('attachments[]', ('create_ticket_attachment.py', open('create_ticket_attachment.py', 'rb'), 'text/plain')),
('description', ('', 'Ticket description.'))
('description', (None, 'Ticket description.')),
# Use the following format for nested (custom) fields.
# ('custom_fields[cf_version]', (None, '5669')),
# ('custom_fields[internal_id]', (None, 'be-6ebc6')),
]

r = requests.post("https://"+ domain +".freshdesk.com/api/v2/tickets", auth = (api_key, password), files = multipart_data)
Expand All @@ -31,4 +34,4 @@
print response["errors"]

print "x-request-id : " + r.headers['x-request-id']
print "Status Code : " + str(r.status_code)
print "Status Code : " + str(r.status_code)