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@simong simong commented Aug 22, 2025

The SN publication process requires public-facing customer documentation...

The following isn't quite ready as it's still missing the video and actual link into the store, but I think it should be good enough for the SN certification team. I've not added any links from other pages. I'll add those in once the app is live on their store.

@simong simong requested a review from a team August 22, 2025 14:10
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simong commented Aug 22, 2025

Please don't merge yet. I suspect the x_1781074 prefix will change for our app.

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simong commented Aug 22, 2025

Akshually .. servicenow's docs lied to me. We need to supply our customer facing documentation in the form of a PDF 🙄. I'll re-open this once our app is live.

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Thanks Simon, looks good!

Comment on lines +3 to +5
Cobrowse integrates seamlessly with ServiceNow workflows, enabling real-time
visual collaboration between agents and customers. This integration is
available through the ServiceNow Store.
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nit: Gitbook displays the description as a subtitle so it ends up duplicating the overview

Suggested change
Cobrowse integrates seamlessly with ServiceNow workflows, enabling real-time
visual collaboration between agents and customers. This integration is
available through the ServiceNow Store.
Cobrowse integrates seamlessly with ServiceNow workflows, enabling real-time
visual collaboration between agents and customers.

Comment on lines +12 to +15
Cobrowse integrates seamlessly with ServiceNow workspaces such as _Service
Operations Workspace_ or _Customer Service Management_, enabling real-time
visual collaboration between agents and customers. This integration is available
through the [ServiceNow Store](https://store.servicenow.com).
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Continuing the previous comment:

Suggested change
Cobrowse integrates seamlessly with ServiceNow workspaces such as _Service
Operations Workspace_ or _Customer Service Management_, enabling real-time
visual collaboration between agents and customers. This integration is available
through the [ServiceNow Store](https://store.servicenow.com).
Cobrowse provides an integration with ServiceNow workspaces such as _Service
Operations Workspace_ or _Customer Service Management_, enabling real-time
visual collaboration between agents and customers. This integration is available
through the [ServiceNow Store](https://store.servicenow.com).

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2 participants