Support improvements week 41 #444
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Users were confused by the "2 of 6" progress indicator shown during the initial onboarding experience. The documentation didn't explain what these 6 steps were or what the indicator represented. This change adds a dedicated "Onboarding workflow" section at the beginning of the getting started guide that clearly outlines all 6 onboarding steps with descriptions and success indicators. It also reassures users that steps don't need to be completed in order. Related support ticket: - https://app.plain.com/workspace/w_01HA1Z15QQY1X6QR29KFMBMYTH/thread/th_01K7A380PB4AAF053Q7V2TS2BV/
Users were confused about EU region availability, leading to misunderstandings and refund requests. The previous documentation had an Info box stating "Axiom will soon support" multi-region, which made it unclear that the EU region is currently available. This change: - Clarifies that both US and EU regions are fully available - Adds a comprehensive table showing region locations and URLs - Explains that region selection happens at organization creation - Provides clear guidance on choosing the right region - Adds a warning that regions cannot be changed after creation - Distinguishes between single-region and multi-region capabilities Related support ticket: - https://app.plain.com/workspace/w_01HA1Z15QQY1X6QR29KFMBMYTH/thread/th_01K72AJWMRDKBQ22NZHWKC178Y/
Users were asking about how to monitor dataset availability and subscribe to Axiom system status updates, but this information was not documented. This caused confusion when users wanted to be notified about Axiom service issues or check if problems were on Axiom's side or their own infrastructure. This change adds a new guide that explains: - How to access the Axiom status page - How to subscribe to component-level updates via email, SMS, Slack, webhook, or RSS - How to create monitors in Axiom to track dataset ingestion - How to troubleshoot connectivity issues - Clear guidance on verifying regions and checking service health The guide is organized in the "Get help" section alongside the FAQ for easy discoverability. Related support ticket: - https://app.plain.com/workspace/w_01HA1Z15QQY1X6QR29KFMBMYTH/thread/th_01K6K8F3ESQQMWB5CBCRRAR4YG/
manototh
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Based on 152 support tickets from week 41 (6-12 October 2025)