Send notification on incident creation

Business Rules/Notification/Send Notification on New Incident Creation.js

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+// Business Rule: Send Notification on New Incident Creation
+// When: After Insert and Table: Incident
+(function executeRule(current, previous /*null when async*/) {
+    // Only send notification for newly created incidents
+    if (current.isNewRecord()) {
+        var gr = new GlideRecord('sys_user');
+        gr.get(current.assigned_to);
+        // Prepare the notification message
+        var message = 'A new incident has been assigned to you: ' + current.number;
+        // Send the notification
+        gs.eventQueue('incident.new', current, gr.sys_id, message);
+    }
+})(current, previous);

Business Rules/Notification/readme.md

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+Trigger: This business rule runs after a new incident is inserted into the Incident table.
+Check: It checks if the record is new using current.isNewRecord().
+User Lookup: It retrieves the assigned user’s record using GlideRecord.
+Message Preparation: It constructs a message indicating a new incident has been assigned.
+Event Queue: Finally, it uses gs.eventQueue to send the notification event.