CallMetrics

CallMetrics is a WPF desktop application built with C# (.NET 8) for importing, analyzing, and reporting call data from Nextiva CSV reports. The application provides a user-friendly interface for call center managers and teams to visualize, organize, and export key metrics about representative performance.

Features

• Import Nextiva Reports: Easily select and import CSV files containing call data.
• Data Visualization: View detailed metrics for each representative, including total calls, durations, inbound/outbound breakdowns, weekend/internal calls, and more.
• Team Assignment: Organize representatives into teams for more granular reporting.
• Report Generation: Export analyzed metrics to Excel files for further review or sharing.
• Customizable Output Directory: Save generated reports to your preferred location. These reports include Formulas for manual inputting additional data.
• Clear Data: Reset imported data to start fresh.
• Modern WPF UI: Intuitive, drag-movable window with custom resizing and controls.

Getting Started

Prerequisites

• Windows 10/11
• Microsoft Excel Locally Installed on your Machine
• .NET 8 SDK
• Visual Studio 2022 (recommended for development)
• Nextiva CSV Reports (for importing call data)

Building and Running

1. Clone the repository: git clone https://github.com/yourusername/CallMetrics.git
2. 2. Open the solution in Visual Studio 2022.
3. Restore NuGet packages (if prompted).
4. Build the solution.
5. Run the application (F5 or Ctrl+F5).

Usage

1. Import a Report: Click the "Import Nextiva Report" button and select a CSV file.
2. View Data: Imported data will be displayed in a grid, showing metrics for each representative.
3. Assign Teams: Use the "Set Reps to Teams" button to organize reps into teams.
4. Generate Report: Click "Generate Report" to export the metrics to an Excel file.
5. Clear Data: Use "Clear Data" to remove all imported information and start over.

Project Structure

• MainWindow.xaml / MainWindow.xaml.cs: Main application window and logic.
• Controllers: Handles data import (NextivaReportReader), report generation (MetricsReport), and other core operations.
• Models: Data structures for representatives (RepData), calls (CallData), and related metrics.
• Menus: UI components for team assignment and settings.
• Utilities: Helper classes for settings, file operations, and other utilities.

Key Classes

• NextivaReportReader: Parses CSV files and extracts call data.
• RepData: Stores metrics and call details for each representative.
• MetricsReport: Generates Excel reports from analyzed data.
• CallData: Represents individual call records.

Customization

• Team Management: Assign and manage teams for more detailed reporting.

Contributing

Contributions are welcome! Please submit issues or pull requests for bug fixes, enhancements, or new features.

License

This project is licensed under the MIT License. See the LICENSE file for details.

Support

For questions or support, please open an issue on the GitHub repository.