Update automating-tasks.md

common-workflows/automating-tasks.md

@@ -4,21 +4,21 @@ Automating tasks
 If you find yourself making the same set of decisions regularly, more
 often than not, CiviCRM can free you from having to make them again.
 Automating administrative or routine tasks, more commonly referred to as
-workflows, take quite a bit of work to set up, but save a tremendous
+workflows, take quite a bit of work to set up, but save a tremendous
 amount of time in the long run. To get started, realize that every
 decision, no matter how arbitrary it may feel, can be made based on a
 set of criteria and information that satisfies that criteria. We'll help
-you think through what criteria you might be using to make decisions
+you think through what criteria you might be using to make decisions
 that CiviCRM could easily make for you. The second step will be to find
 places for information that corresponds with your criteria in CiviCRM
 and then teach CiviCRM which action to take in response. Here is an
-example: 
+example:
 
 > *Goal*: Automatically personalize acknowledgment letters
 
 > *Focus Questions*: What letters do I edit and what information do I
 > add? Where do I find information that needs to be added? What CiviCRM
-> features can help accomplish this task? 
+> features can help accomplish this task?
 >
 > *Strategy*: Create custom tokens and print to PDF function in CiviCRM
 >
@@ -42,23 +42,23 @@ example: 
 >     past
 > -   Include/Exclude Invitation to Visit Office - based on the address
 >     of the recipient; if constituent is located close by, include the
->     invitation. 
->
+>     invitation.
+
 The goal refers to which routine task you would like to automate. It can
 be: email me a report of major donations the organization receives each
 day, send a reminder email to anyone who has registered for an upcoming
-event, remind me when it's time to follow up with a donor about an
-outstanding invitation to meet for lunch, send a renewal notice to
+event, remind me when it's time to follow up with a donor about an
+outstanding invitation to meet for lunch, send a renewal notice to
 anyone whose membership is about to expire, or send a reminder email to
 anyone who has promised to make 4 more donations to your organization.
 CiviCRM has the capability of doing all these things out-of-the box. To
 learn more about how you can set these tasks up, visit the chapters that
-discuss functionality of CiviCRM components (chapters like Events,
-Membership, Contributions, Scheduled Jobs, Reporting etc.).
+discuss functionality of CiviCRM components (chapters like Events,
+Membership, Contributions, Scheduled Jobs, Reporting etc.).
 
 But there are probably a number of other, more complicated tasks, that
 with a little customization, CiviCRM could do for you as well. These
-might include sending personalized acknowledgment letters to certain
+might include sending personalized acknowledgment letters to certain
 donors or giving members access to member-only content, discounts,
 mailings and other benefits on your site.
 
@@ -75,7 +75,7 @@ treatment, do you have to hunt down any additional information? For
 example, do you have to find a spouse's name or the address of someone's
 company? Write out what pieces of information you add or what language
 you change. If you are familiar with writing conditional statements,
-try explaining your decision making process in the following format:
+try explaining your decision making process in the following format:
 
 *If the Spouse Name field is not empty, include spouse name in the line
 address*
@@ -97,23 +97,23 @@ offers. To create a complicated workflow, you will ultimately want to
 tie several of these features together.
 
 You will most likely have to create custom fields and custom tokens in
-order to accomplish your goal.  Once you have planned what task you want
+order to accomplish your goal. Once you have planned what task you want
 to automate and how, create custom fields from the Administrator
 Console. Create custom fields carefully. It's always easy to choose a
 text field, but they can be impossible to use later in reports or
 searches because everyone enters information differently. It's better to
 create fields that have pre-defined answers so spelling mistakes are not
-an issue. CiviCRM along with any computer program is great at executing
+an issue. CiviCRM along with any computer program is great at executing
 on the basis of well defined facts. They aren't as good at comparing two
 facts that look the same, even if the difference is only one letter in a
-differently spelled word. You might also be tempted to create several
+differently spelled word. You might also be tempted to create several
 Yes/No radio buttons to capture a set of facts that might work better as
-a drop down menu. 
+a drop down menu.
 
 To be a good database manager, you don't have to understand everything
 about relational databases. It can, however, be helpful to understand
 your system's underlying structure in order to understand some of the
-consequences related to that structure. 
+consequences related to that structure.
 
 For example, you might wonder why you can't create a friend relationship
 between two organizations. The organizations might be partners, but if
@@ -135,8 +135,5 @@ time expense worthwhile in the long run.
 
 In general, our advice is to have high expectations of your CiviCRM (and
 other software) and automate as much of your manual work into the system
-as you can to free yourself from daunting administrative activities that
+as you can to free yourself from daunting administrative activities that
 computers can do faster and more accurately.
-
-Contributions
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