I'm a highly skilled and experienced Site Reliability Engineer with over 7 years of industry experience. With a strong background in software development and a deep understanding of the latest technologies and programming languages, I'm able to deliver robust and scalable solutions that meet the needs of any business. Throughout my career, I have demonstrated a commitment to excellence and a passion for staying up-to-date with the latest developments in the industry. I possess a proven track record of success in delivering high-quality backend systems and services, and are able to work effectively both independently and as part of a team. In my current role as a Site Reliability Engineer, I'm are responsible for designing, developing, and maintaining the backend systems and services that support a wide range of applications and platforms. I also have a strong understanding of various backend technologies like Golang, NodeJS and also microservices architecture. Alongside my technical expertise, I have also demonstrated strong leadership skills during my current role. I have led various projects with a strong team of 7+ backend engineers and have a proven track record of effectively managing timelines, resources, and communication to deliver tasks on time.

BH Cloud Labs Ltd January 2025 - Present

Director

• Spearheaded the launch of tickets.bot, an innovative ticketing solution serving over 280,000 communities with a total of 50 million members in just 10 months
• Achieved 99.9% uptime and processed over 21 million tickets with zero security incidents
• Established tickets.bot as a trusted solution in the Discord support-system market
• Maintained 95% customer retention rate through proactive product iteration and customer success initiatives

SugarCRM January 2025 - Present

Site Reliability Engineer

• Maintained 99.9% uptime for critical production services throughout proactive monitoring and incident response.
• Developed comprehensive runbooks and automation to reduce operation toil.
• Implemented robust access logging and auditing for our production systems to comply with SOC2 and ISO27001 regulations.
• Established on-call and escalation procedures to provide 24/7 coverage of the core system functionality.
• Ensured a smooth integration between the existing Sales-I Operations team and the SugarCRM Operations team, leveraging the expertise from both teams.
• Used Kubernetes Resource Optimisation experience for long-term capacity planning and budgeting.

Sales-I, a SugarCRM Company January 2023 - January 2025

DevOps Engineer

• Streamlined and optimised deployment of Azure infrastructure, taking total deployment time from 8 hours to 40 minutes using Terraform.
• Implemented security policies and access control measures to adhear to SOC2 Compliance Regulations.
• Maintained robust CI/CD pipelines, achieving a 99.9% uptime for critical services.
• Leveraged Kubernetes to orchestrate and manage containerised applications, ensuring availability, scalability and efficiency.
• Proactively optimised system performance using DataDog, increasing system efficiency by 20%.
• Skilled in optimising Kubernetes cluster performance and resource utilisation through effective monitoring, scaling, and deployment strategies.
• Spearheaded the design, development, and deployment of comprehensive internal developer portals to improve efficiency of workflows and enhance productivity.
• Led cross-functional collaboration to deploy an internal developer portal, reducing development time by 50%.

Sales-I October 2021 - January 2023

Software Engineer

• Led a team of 8+ highly skilled engineers to deliver industry-leading backend products of over 20 services in a microservice architecture.
• Collaborated closely with the product team to ensure that our offerings met the needs of the business and its customers.
• Monitored and analysed system performance and made necessary adjustments to improve overall efficiency and speed.

borwell limited September 2018 - October 2021

Software Engineer

• Designed and implemented customised software solutions for 15+ global clients, boosting customer retention by 12%.
• Introduced cutting-edge technologies, resulting in a 17% performance improvement across various software projects.
• I served as a primary point of contact for customers, working closely with them to ensure that the final product met their specific needs and aligned with their business goals.
• Additionally, I excel in backend design and development, creating feature-rich APIs to support the unique needs of each system. I also ensured compliance with all company and audit standards throughout the development process.

Heart of Worcestershire College September 2018 - July 2021

HND - Computing and Systems Development (Level 4 & 5)

Heart of Worcestershire College September 2016 - July 2018

Subsidiary & Extended Diploma in IT (Level 3)