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Support Guide

General Support Statement

This ZPA Terraform Module is supported and maintained by the Zscaler Technology Alliances team, and we welcome questions on how to use the module.

All bug reports and feature requests must be submitted via GitHub issues. When reporting bugs, please include the Terraform script that demonstrates the bug and the command output. Stack traces will also be helpful.

⚠️ IMPORTANT::: Please ensure any sensitive information is redacted as Issues and Pull Requests are publicly viewable.

Notice that we will NOT, however, fix bugs upon customer demand, as we have to prioritize all pending bugs and features, as part of the product's backlog and release cycles.

Support Ticket Severity

Support tickets related to this Terraform module can be opened with Zscaler Support, however, we will NOT be able to treat Terraform module related support requests as a Severity-1 (Immediate time frame). If you have an urgent escalation, please contact your local Zscaler account team (RSM/SE/CSM/TAM) for assistance.

Contact

For questions or requests that cannot be submitted via GitHub Issues, please contact [email protected] with "terraform-docker-zpa-app-connector-modules" in the subject line.

We also provide a private Slack channel where you can submit your questions to the module maintainers. Notice that this form will be reviewed and approved by Zscaler Technology Alliances team.