diff --git a/docs/nightingale-firststeps-connect.md b/docs/nightingale-firststeps-connect.md new file mode 100644 index 000000000..6a18d7abf --- /dev/null +++ b/docs/nightingale-firststeps-connect.md @@ -0,0 +1,80 @@ +--- +id: nightingale-firststeps-connect-firststeps-connect +title: "Nightingale: Connect to the server" +description: "Discover how to connect smoothly to your Nightingale server and troubleshoot common issues for a seamless gaming experience → Learn more now" +sidebar_label: Connect to the server +services: + - gameserver-skyrim-together-reborn +--- + +import Tabs from '@theme/Tabs'; +import TabItem from '@theme/TabItem'; +import InlineVoucher from '@site/src/components/InlineVoucher'; + + +## Introduction +Not sure how to connect to your **Nightingale** server or what you need to get started? No worries, we’ve got you covered! We will walk you through everything you need. From the required tools and information to the actual connection process, along with key considerations to ensure a smooth and trouble-free connection experience. Follow our guide and you'll be connected in no time! + + + + + +## Obtain server details + + +You will require all the relevant information necessary to connect to your server. The information about your server can be found on the dashboard of your game server's web interface panel. Important information includes the following: + +- IP address and port +- Server name +- Server password + + +Using the information mentioned above, you should be able to locate your server and ensure that you connect to the correct server. + +![img](https://screensaver01.zap-hosting.com/index.php/s/mrmTDbDfnqg95Qn/preview) + +## Establish server connection + + +The connection to a game server can often be established in one or more ways. Available methods are described and explained in detail below. + + + + +To connect to your server, you must open the UI. To do this press `F2` or `RCtrl` and navigate to **Connect**. Once there use the IP:Port of your server to establish the connection. + +![img](https://screensaver01.zap-hosting.com/index.php/s/76AN3g4QPzyoXiQ/download) + + + + + + + +## Potential issues and solutions + + +The connection to a game server can often be established in one or more ways. Available methods are described and explained in detail below. + +#### Not visible + + +A lack of visibility of the server can occur if the initialization was not completed successfully. This may for example be due to a faulty configuration or corrupted files. Further information can usually be traced in the server console or log files. + + + +#### Missing solution or unhelpful + + +Still facing issues after troubleshooting? In this case, our support team is available daily to provide assistance. Simply create a **[Ticket](https://zap-hosting.com/en/customer/support/)** on our website and explain your issue to us with as much details as possible. We will have a look at it as quickly as possible and assist you in solving the issue accordingly! + + + +## Conclusion + +Congratulations, provided you have followed everything, you should have successfully established a connection to the server. For further questions or assistance, please don't hesitate to contact our support team, which is available daily to assist you! 🙂 + + + + + diff --git a/docs/nightingale-firststeps-dashboard.md b/docs/nightingale-firststeps-dashboard.md new file mode 100644 index 000000000..5a3a4b41f --- /dev/null +++ b/docs/nightingale-firststeps-dashboard.md @@ -0,0 +1,236 @@ +--- +id: nightingale-firststeps-dashboard +title: "Nightingale: Dashboard Overview" +description: "Discover how to efficiently manage and optimize your Nightingale server for the best performance and control → Learn more now" +sidebar_label: Dashboard +services: + - gameserver-nightingale +--- + +import YouTube from '@site/src/components/YouTube/YouTube'; +import InlineVoucher from '@site/src/components/InlineVoucher'; + +## Introduction + +You are interested in an **Nightingale** server or already own one, but you still lack a comprehensive overview of the administration and the findability of all necessary options? Especially at the beginning, this can be a challenge. But don't worry, we'll provide you with a detailed introduction to the administration of your service below, so you'll have the best possible overview. + +After going through this guide, you will easily be able to manage your server efficiently and find all the necessary options and features quickly and easily. Here, you will get a structured overview that will help you step by step to get familiar with the server administration and expand your knowledge in a targeted manner. This way, you can ensure that your **Nightingale** server is optimally adapted to your needs and that you get the most out of the available options. + + + + + +## Product Administration + +In the **Product Administration** section, you will find all the necessary pages for managing your server. The options for managing your server are listed in detail below. + + + +### Dashboard + +The **Dashboard** of your server is the heart of the administration. All basic and essential information about your service is clearly presented here. This includes, for example, information about the location, status, IP: Port, used memory, game in progress, server name, map and the number of available slots. In addition, the utilization of the CPU, memory and RAM is also displayed. + +![img](https://screensaver01.zap-hosting.com/index.php/s/mrmTDbDfnqg95Qn/preview) + +In the dashboard you also have the option of starting, stopping or restarting your service, to have full control over its operation. Furthermore, you can access the live console to get real-time information about the server's state and take direct action if necessary. + + + + +### Statistics + +Under the **Statistics** you get a comprehensive overview of the load values of your server. There you will find information about various aspects such as the load of the available slots, the CPU and the memory. You can view this data for different time periods, for example for the last **60 minutes, 24 hours, 3 days, 7 days** or **30 days.** + +![](https://screensaver01.zap-hosting.com/index.php/s/N8jcmdqqG2Xt4Bk/preview) + +Thanks to this information, you get a good insight into the usage of your server. Additionally, these statistics are often helpful to identify possible performance issues and narrow down their causes. For example, you can trace back when the utilization has increased and whether this is related to certain events or changes. This is particularly important when sudden problems arise, as it allows you to take targeted steps to troubleshoot and systematically analyze possible causes. + + + +### DDoS Manager + +View past DDoS attacks to better assess potential threats and patterns. Enable notifications for ongoing DDoS attacks on your server to react quickly when an incident occurs. + +Depending on the server location and the DDoS protection available there, you can also monitor active attacks in real time. This includes detailed traffic insights, showing both legitimate traffic and the amount of traffic blocked by the mitigation systems. This level of transparency helps you understand how the protection is working and enables you to identify potential risks early. + +:::info DDoS manager access missing? +Use of the DDoS Manager requires either a dedicated IP address or the additional option "DDoS Manager Overview". If your current package does not include these components, you can add them at any time by upgrading your service. +::: + +![](https://screensaver01.zap-hosting.com/index.php/s/ScCCCY52CMLgfyE/preview) + + + + + +:::warning +The use of the DDoS Manager is only possible if either an own IP address or the option "DDoS Manager Overview" has been booked as an additional option. If these components are missing from your current package, you can add them at any time by upgrading. +::: + + + +### Log files + +Is a technical problem occurring and you are unsure about its cause? A first possible solution strategy is to check the **Log files**. These files contain a lot of information about the server, such as current events, hints or error messages. + +Error messages in particular can help to identify and better understand the cause of a problem. Often, difficulties can be uncovered and resolved by taking a targeted look at the log files. + +:::warning +The information found there does not help or you do not understand it? Don't worry! In this case, we are also daily available in support. Just create a **[Ticket](https://zap-hosting.com/en/customer/support/)** and explain your problem to us. We will look at it as quickly as possible and help you to solve the problem accordingly! :) +::: + + +### Event log + +The **Event Log** provides you with a comprehensive overview of all activities related to server administration. Here you can track at any time when a server started, stopped or crashed, as well as when updates, backups or new installations were performed. + +![](https://screensaver01.zap-hosting.com/index.php/s/xNzsaMbW5BS5KJC/preview) + + + +### Live Console + +The **Live Console** offers you a real-time view of all current events on your server. Here you can see information about the activities of the players as well as possible error messages and system messages. This overview allows you to get a comprehensive view of what is happening on your server and to detect possible problems at an early stage. + +![](https://screensaver01.zap-hosting.com/index.php/s/dktDADkq3bzG3F6/preview) + +Additionally to monitoring the events, you can also send commands directly to the server in the **Live Console**. This can be useful to adjust settings, perform certain actions, or respond quickly to problems that arise. + + + +### Service Interruptions + +Your server was temporarily offline and you can't explain why? A look into the event log and log files did not provide any information either? It could be that the cause of the problem does not lie directly with your server, but with the host system on which your server is operated. + +If our monitoring system detects a general interruption, our technicians are automatically notified and take care of the problem as soon as possible. + +In this section you will find an overview of the interruptions history of the host system on which your game server service is running. You can find more information and the latest version of our service status on our new [status page](https://status.zap-hosting.com/). + + + + + + + + + + + + +## Settings + +In the **Settings** section, you will find all the necessary pages for configuring your server. The available options for configuring your server are listed in detail below. + + + +### Settings + +Under the settings you will find an overview of the most common setting options for your server. These also include a short explanation. The use of the settings page is especially recommended for newcomers to server administration. + +If you are more confident and want to make more precise changes, we recommend using the Config Editor instead. You can find more information about this in the **Configs** category. + + + +### Configs + +The config file editor allows you to edit the configuration files directly from the website in the classic way, without the simplified view. This option allows you to customize the settings of your server and configure them according to your personal preferences. + +By using the editor, you get direct access to all available options and can customize them precisely. This is especially useful for advanced users who want full control over their server settings and know exactly what changes they want to make. + +:::warning +Have you noticed that some of your changes are partially overwritten? Please be aware that certain option values are taken from the settings page. If you want to make these changes directly in the config, you must first disable the relevant options on the settings page. +::: + + +### Games + +Under **Games** you always have the possibility to change the game variant of your existing game or to install another game in general. Games with the same slot price can be selected directly under **Available Games**. For all other games an adjustment of the slot price is required first. More information about this can be found in the [Game Change](gameserver-gameswitch.md) guide. + +![](https://screensaver01.zap-hosting.com/index.php/s/xkkECw7o52fAMWk/preview) + + + +### Versions + +Under **Versions** you have the possibility to view and manage the current version of your game server. Here you can update to the latest version at any time or activate automatic updates to ensure that your server is always up to date. + +![](https://screensaver01.zap-hosting.com/index.php/s/BH2JzyRHTeLdKHz/preview) + +Moreover, you can also enable the email notification feature for automatic updates to keep you informed about updates and ensure that you are always up-to-date. + + + +### Scheduled Tasks + +Create scheduled tasks that run automatically at defined times to automate various processes on your server. You can set whether a task should run once or repeat as needed. Supported task types include starting, stopping or restarting services, restarting the server if it’s online, creating backups or executing custom commands. + +![](https://screensaver01.zap-hosting.com/index.php/s/P6DeWiRC3tDqG2z/preview) + +### Restart planner + +Do you want to schedule server restarts at specific times? The Restart Planner allows you to set up scheduled automatic restarts of your game server. With this feature, you can set up restarts at specific times or at regular intervals. + +![](https://screensaver01.zap-hosting.com/index.php/s/Y6WciDS7YP98P4m/preview) + +### DNS settings +With the ZAP DNS settings, you can create easy-to-remember addresses for your service. You can either use a subdomain of one of our domains or you can create a DNS entry on your own domains and thus have an address that can be better associated with you as a person. +![](https://screensaver01.zap-hosting.com/index.php/s/tM5FGTHRSbZA5rN/preview) + +## Tools + +In the **Tools** section of your navigation panel, you will find a range of sub-items that will help you manage your server. These include **FTP Browser**, **Databases**, and **Backups**. In the following, you will receive a detailed introduction to these different areas. + + + +### FTP-Browser + +Using the **FTP Browser**, you will get all the necessary information to establish a connection to the FTP access. The FTP access allows you direct access to the files of your game server. We recommend using an external FTP program such as **Filezilla** or **WinSCP** for optimal use. If you are not familiar with how to use FTP, then taking a look at the [Access via FTP](gameserver-ftpaccess.md) guide may help you. + +![](https://screensaver01.zap-hosting.com/index.php/s/sX85i9HyzR9wmAM/preview) + +**FileZilla:** FileZilla ist der wohl einfachste und bekannteste FTP-Client. Einfach installieren, starten und in der oberen Leiste deine Zugangsdaten eingeben, die du auf dieser Seite etwas weiter oben findest. Nach einem schnellen Klick auf "Verbinden" bist du direkt am Server angemeldet und kannst die Dateien verwalten. + +**WinSCP:** WinSCP ist eigentlich für SCP und SFTP (die verschlüsselten Abkömmlinge des Dateiübertragungsprotokolls FTP) gedacht, kann aber genau so gut mit dem normalen FTP umgehen. Das Programm ist etwas umfangreicher als FileZilla und eignet sich eher für fortgeschrittene User. + + + +### Databases + +In addition to our game server products, we also offer 10 included databases. These databases are necessary, for example, when data needs to be stored in a database. Under **Databases**, you can create a database and view the access credentials. You also have the option to activate the backup option and import existing database backups. + +![](https://screensaver01.zap-hosting.com/index.php/s/WFLwCbZSQfYjrmD/preview) + + + +### Backups + +Under **Backups**, you have the option to create both manual and automatic backups for your server and its associated database. This makes it easier to recover your data in case of any problems or data loss. + +In the settings, you can specify whether backups should be created automatically and whether this should be done daily or weekly. Additionally, you can decide whether the oldest backups should be deleted if necessary, such as when the available storage space becomes limited. + +![](https://screensaver01.zap-hosting.com/index.php/s/nm9za5LTMEcNsga/preview) + +We provide 10 GB of storage space on the storage server for backups for our game server products by default. If you need more storage space, it can be upgraded for a fee. This way you ensure that you always have enough space for your backups and can still access older backups if necessary. + +## Further Links +In the **Further Links** section, you will find further links that are relevant to your product. + +### Frequently Asked Questions +The **Frequently Asked Questions** section provides an overview of the most commonly asked questions from our customers. Here, you will find helpful answers and detailed information on various topics to help you quickly and efficiently. + +### ZAP-Hosting Documentation +We offer extensive documentation for our products, which serves as a knowledge base for the most frequently asked questions and concerns. There you will find various guides and help on different topics that will assist you in using and managing your product. + +![](https://screensaver01.zap-hosting.com/index.php/s/n48ct6aZBrNq7eT/preview) + +### News +The **News** provides you with a comprehensive overview of all announcements and news related to your service. Here you will find important information on various aspects such as: + +- Changes of the service for example by updates or new features +- Announcements about possible maintenance or technical problems +- Special offers and promotions that give you exclusive benefits or discounts +- Other relevant information that may be relevant to the use of your service + +By checking the **News** regularly, you'll stay informed and be able to adjust your service accordingly to get the most out of your server. + + diff --git a/docs/nightingale-troubleshooting-common-issues.md b/docs/nightingale-troubleshooting-common-issues.md new file mode 100644 index 000000000..bbd25fde6 --- /dev/null +++ b/docs/nightingale-troubleshooting-common-issues.md @@ -0,0 +1,165 @@ +--- +id: nightingale-troubleshooting-common-issues +title: "Nightingale: Common issues" +description: "Discover how to troubleshoot and resolve common Nightingale server issues for a smooth gaming experience → Learn more now" +sidebar_label: Common issues +services: + - gameserver-skyrim-together-reborn +--- + +import InlineVoucher from '@site/src/components/InlineVoucher'; +import Button from '@site/src/components/Button'; + +## Introduction + +Setting up and running your own Nightingale game server can be an exciting and a lot of fun. While it can be a great way to build a custom gaming environment and community, it also means taking responsibility when things go wrong. Crashes, lag, and configuration issues are common issue that every server owner may encounters at some point. + +To make sure you spend less time fixing and more time enjoying your server, this section highlights the most common issues server owners face and provides solutions to help you resolve them quickly and effectively. + + + + + + +## Issues and solutions + +The cause of server issues can vary and is often not immediately obvious. Learn how to troubleshoot typical issues step by step and keep everything running smoothly. + +### General +General issues can include all kinds of unexpected problems that don’t fit into a specific category. They often relate to basic settings, missing files or simple misconfigurations. These can usually be fixed quickly with a few checks and adjustments. + +
+ Server not visible + +A lack of visibility of the server can occur if the initialization was not completed successfully. This may for example be due to a faulty configuration or corrupted files. Further information can usually be traced in the server console or log files. Apart from this, it should be ensured that no incorrect filter settings are used in the server list, which would ensure that the server is not displayed. + +
+ + +### Crashes + +Nothing disrupts a good session faster than an unexpected crash. Crashes can be caused by faulty server software, broken or incompatible extensions (such as plugins, mods, resources, or frameworks), system overload, or misconfigurations. + +
+ Keeping your server up to date + +Running your game server on the latest version is essential for stability, security, and compatibility. Game updates, framework changes, or modifications to third-party tools can lead to serious issues if your server version is outdated. + +An outdated game server may experience crashes, unexpected behavior, or even fail to start entirely. + +![img](https://screensaver01.zap-hosting.com/index.php/s/JXLHyHeMJqErHLJ/preview) + + +
+ +
+ Faulty/problematic extensions (Frameworks, Plugins, Mods, Resources) + +Crashes can often be caused by faulty or outdated extensions. Whether it’s a framework, plugin, mod or resource, problems can arise if an extension is not compatible with the latest game version or contains bugs in its code. + +This may lead to unexpected server crashes, freezes or errors, especially when several problematic extensions interact. If you suspect that an extension is the cause, try disabling it temporarily and check if your server stays stable without it. This is a simple way to identify which extension is creating issues. + +Make sure that all extensions you use are up to date, actively maintained and tested for compatibility with the current version of your game to avoid crashes and downtime. + +To isolate the root cause of crash issues, it's often helpful to disable additional content temporarily. Start with a minimal setup and check whether the problem persists. If the issue disappears, gradually reintroduce extensions, mods, or resources one by one testing after each step. This incremental approach helps identify the specific element causing trouble. This method not only narrows down potential culprits efficiently but also ensures your troubleshooting is based on evidence rather than assumptions. + +
+ +### Performance + +Smooth server performance is essential for a good gaming experience. Issues like lag, delays or sudden crashes often occur when the server setup is not optimal, the hardware does not match the game’s requirements or installed extensions overload the system. + +Typical reasons include a bad configuration, missing resources or unoptimized plugins and mods. Checking and adjusting these areas helps fix most performance-related problems and keeps your game running stable and responsive. + +
+ Bad server configuration + +Incorrect or poorly adjusted server settings can lead to higher resource usage and cause performance problems like lag or stuttering. Make sure your configuration values match the recommended settings for your game and server size. Review and adjust them if needed to keep your server running as efficiently as possible. + +You can change your configuration through the available settings in the **Settings** section or directly in the configuration files under **Configs** of your web interface. + +
+ +
+ Not meeting the game requirements + +To ensure your game server runs smoothly and reliably, it is essential to choose a configuration that matches the needs of your planned project. Requirements can vary greatly depending on the game, the use of extensions such as mods, plugins, or resources, and the expected number of players. + +ZAP-Hosting provides a recommended minimum configuration during the ordering process. These suggestions are based on typical use cases and are designed to help you avoid common performance issues such as lag, crashes, or long loading times. + +![img](https://screensaver01.zap-hosting.com/index.php/s/87ADJdwNAXxXxdk/preview) + +Please make sure to follow these recommendations or scale up if needed to ensure optimal stability and the best possible experience for you and your players. This is a minimum recommendation. + +Depending on the scope of your project and the amount of additional content, the required resources may already be higher from the start or increase over time. In such cases, upgrading your game server package is a straightforward way to ensure continued performance and stability. + +
+ +
+ Unoptimized extensions (Frameworks, Plugins, Mods, Resources) + +Not all extensions are created with performance in mind. Whether it's a framework, plugin, mod, or resource, poor implementation can lead to significant performance issues on your server. In many cases, the intended functionality may work but the way it's executed is inefficient, overly complex or causes unnecessary load on server resources. + +This can result in high CPU usage, memory leaks, lag, or even crashes, especially when multiple unoptimized components interact. Always ensure that extensions are actively maintained, well-documented, and tested for performance. When in doubt, consult community feedback or monitor server performance to identify problematic elements. + +To isolate the root cause of performance issues, it's often helpful to disable additional content temporarily. Start with a minimal setup and check whether the problem persists. If the issue disappears, gradually reintroduce extensions, mods, or resources one by one testing after each step. This incremental approach helps identify the specific element causing trouble, whether it's a conflict, memory leak, or excessive resource usage. + +This method not only narrows down potential culprits efficiently but also ensures your troubleshooting is based on evidence rather than assumptions. + +
+ + + +### Network +Network issues can lead to lag, delays or connection drops. These problems can have different causes but can usually be fixed with the right settings and security measures. + +
+ Ping Spikes, Lag and Network Delay + +Ping spikes, lag, and network delays are usually the result of limited server resources, such as insufficient CPU power, RAM, or bandwidth. + +They can also occur when the server is overloaded by a high player count or resource-intensive scripts and plugins. Network related issues like poor routing, external overloading, or hosting the server far from the player base can further increase latency. + +Additionally, background processes, unstable internet connections, packet loss, and outdated or misconfigured server software can all contribute to noticeable performance problems during gameplay. + +If you're experiencing lag or high ping on your server, there are a few simple steps you can take to improve performance. First, make sure your server meets or exceeds the recommended specifications for your game and project. Choosing a server location close to your player base can also help reduce latency. + +If you suspect that routing problems or external network issues are causing delays, don’t hesitate to contact our support team. They will help you analyze the situation and find the best possible solution. + + +
+ +
+ DDoS and Other Network Threats + +Game servers can occasionally become targets of malicious network activity, most notably Distributed Denial of Service (DDoS) attacks. These attacks flood the server with excessive traffic, causing lag, connection loss, or even complete downtime. In other cases, attackers may attempt to exploit network vulnerabilities or disrupt server stability through repeated connection attempts or unusual data patterns. + +While most of these threats are beyond the control of the average user, ZAP-Hosting provides built-in protection and mitigation systems to shield your server from common and advanced attacks. If you suspect your server is being targeted which causes any issues, contact our support team for assistance and further guidance. + +
+ + + + + + +## Preventive Measures + +Regular backups can avoid a lot of stress and worries. Create regular backups to ensure that in case of any issues you still have a backup of an older version when everything was still working. We offer a [backup solution](gameserver-backups.md) for our Nightingale game servers, which you can use to create either manual or scheduled automatic backups. + + + +