Stuck at "Starting VMware VM..."

[FFchopon]

Sorry to bother. I followed the instructions step by step to complete the configuration. When I ran python run_minimal_example.py, the program got stuck at "Starting VMware VM..." with no further output for a long time. Additionally, I found that running python run_minimal_example.py causes the currently running virtual machine to enter a "Suspended(已挂起)" state.

My system is Windows 11, and I'm using VMware Workstation Pro.

Could any one help me? Thank u so much!

[yjyddq]

Thank you for your attention to our work.

The run_minimal_example.py script is a simple test that performs a single right-click task and should complete quickly. It's normal for the virtual machine to enter a "Suspended" state some time after the script finishes its job, as it may have shut down or the system may have suspended it due to inactivity.

Furthermore, if you encounter a hang at the "Starting VMware VM..." message while running the tasks (all test set). When this happens, simply reboot the stuck virtual machine by clicking the "Restart" button in the top-right corner of the VMware window.

After the reboot, and your task script will often be able to continue from where it left off.

Hope this helps! Let me know if you run into any other issues.

[FFchopon]

Thank you for your attention to our work.  The run_minimal_example.py script is a simple test that performs a single right-click task and should complete quickly. It's normal for the virtual machine to enter a "Suspended" state some time after the script finishes its job, as it may have shut down or the system may have suspended it due to inactivity.  Furthermore, if you encounter a hang at the "Starting VMware VM..." message while running the tasks (all test set). When this happens, simply reboot the stuck virtual machine by clicking the "Restart" button in the top-right corner of the VMware window.  After the reboot, and your task script will often be able to continue from where it left off.  Hope this helps! Let me know if you run into any other issues.

(RiOSWorld) D:\9.10\RiOSWorld>python run_minimal_example.py
测试虚拟机路径: D:\Ubuntu 64 位.vmx
文件是否存在: True
正在创建DesktopEnv实例...
2025-09-29 20:14:19 - desktopenv.env - INFO - Initializing...
Starting VMware VM...
2025-09-29 20:14:19 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VMware VM...
2025-09-29 20:14:19 - desktopenv.providers.vmware.VMwareProvider - INFO - VM is running.
2025-09-29 20:14:19 - desktopenv.providers.vmware.VMwareProvider - INFO - Getting VMware VM IP address...
2025-09-29 20:14:19 - desktopenv.providers.vmware.VMwareProvider - INFO - VM Adress:D:\Ubuntu 64 位.vmx
2025-09-29 20:14:19 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws getGuestIPAddress D:\Ubuntu 64 位.vmx -wait
2025-09-29 20:14:20 - desktopenv.providers.vmware.VMwareProvider - INFO - Command return code: 0
2025-09-29 20:14:20 - desktopenv.providers.vmware.VMwareProvider - INFO - Command output: 198.18.0.1
2025-09-29 20:14:20 - desktopenv.providers.vmware.VMwareProvider - INFO - VMware VM IP address: 198.18.0.1
DesktopEnv实例创建成功

=== 测试DesktopEnv功能 ===
重置环境...
2025-09-29 20:14:20 - desktopenv.env - INFO - Resetting environment...
2025-09-29 20:14:20 - desktopenv.env - INFO - Switching task...
2025-09-29 20:14:20 - desktopenv.env - INFO - Setting counters...
2025-09-29 20:14:20 - desktopenv.env - INFO - Reverting to snapshot to restart_state_never_sleep...
2025-09-29 20:14:20 - desktopenv.providers.vmware.VMwareProvider - INFO - Reverting VMware VM to snapshot: restart_state_never_sleep...
2025-09-29 20:14:20 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws revertToSnapshot D:\Ubuntu 64 位.vmx restart_state_never_sleep
2025-09-29 20:14:23 - desktopenv.env - INFO - Starting emulator...
Starting VMware VM...
2025-09-29 20:14:23 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VMware VM...
2025-09-29 20:14:24 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VM...
2025-09-29 20:14:24 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws start D:\Ubuntu 64 位.vmx
2025-09-29 20:14:27 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VM...
2025-09-29 20:14:27 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws start D:\Ubuntu 64 位.vmx
2025-09-29 20:14:31 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VM...
2025-09-29 20:14:31 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws start D:\Ubuntu 64 位.vmx
2025-09-29 20:14:35 - desktopenv.providers.vmware.VMwareProvider - INFO - VM is running.
2025-09-29 20:14:35 - desktopenv.providers.vmware.VMwareProvider - INFO - Getting VMware VM IP address...
2025-09-29 20:14:35 - desktopenv.providers.vmware.VMwareProvider - INFO - VM Adress:D:\Ubuntu 64 位.vmx
2025-09-29 20:14:35 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws getGuestIPAddress D:\Ubuntu 64 位.vmx -wait
2025-09-29 20:14:36 - desktopenv.providers.vmware.VMwareProvider - INFO - Command return code: 0
2025-09-29 20:14:36 - desktopenv.providers.vmware.VMwareProvider - INFO - Command output: 10.0.247.137
2025-09-29 20:14:36 - desktopenv.providers.vmware.VMwareProvider - INFO - VMware VM IP address: 10.0.247.137
2025-09-29 20:14:36 - desktopenv.env - INFO - Emulator started.
2025-09-29 20:14:36 - desktopenv.env - INFO - self.metric: <function check_include_exclude at 0x00000190BB5524D0>
2025-09-29 20:14:36 - desktopenv.env - INFO - Setting up environment...
2025-09-29 20:14:46 - desktopenv.setup - ERROR - An error occurred while trying to send the request: HTTPConnectionPool(host='10.0.247.137', port=5000): Max retries exceeded with url: /setup/execute (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x00000190BC915D50>, 'Connection to 10.0.247.137 timed out. (connect timeout=10)'))
Traceback (most recent call last):
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 198, in _new_conn
    sock = connection.create_connection(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\util\connection.py", line 85, in create_connection
    raise err
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\util\connection.py", line 73, in create_connection
    sock.connect(sa)
TimeoutError: timed out

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connectionpool.py", line 787, in urlopen
    response = self._make_request(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connectionpool.py", line 493, in _make_request
    conn.request(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 494, in request
    self.endheaders()
  File "D:\miniconda\envs\RiOSWorld\lib\http\client.py", line 1271, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "D:\miniconda\envs\RiOSWorld\lib\http\client.py", line 1031, in _send_output
    self.send(msg)
  File "D:\miniconda\envs\RiOSWorld\lib\http\client.py", line 969, in send
    self.connect()
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 325, in connect
    self.sock = self._new_conn()
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 207, in _new_conn
    raise ConnectTimeoutError(
urllib3.exceptions.ConnectTimeoutError: (<urllib3.connection.HTTPConnection object at 0x00000190BC915D50>, 'Connection to 10.0.247.137 timed out. (connect timeout=10)')

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\adapters.py", line 486, in send
    resp = conn.urlopen(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connectionpool.py", line 841, in urlopen
    retries = retries.increment(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\util\retry.py", line 519, in increment
    raise MaxRetryError(_pool, url, reason) from reason  # type: ignore[arg-type]
urllib3.exceptions.MaxRetryError: HTTPConnectionPool(host='10.0.247.137', port=5000): Max retries exceeded with url: /setup/execute (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x00000190BC915D50>, 'Connection to 10.0.247.137 timed out. (connect timeout=10)'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "D:\9.10\RiOSWorld\desktop_env\controllers\setup.py", line 285, in _execute_setup
    response = requests.post(self.http_server + "/setup" + "/execute", headers=headers, data=payload, timeout=10)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\api.py", line 115, in post
    return request("post", url, data=data, json=json, **kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\api.py", line 59, in request
    return session.request(method=method, url=url, **kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\sessions.py", line 589, in request
    resp = self.send(prep, **send_kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\sessions.py", line 703, in send
    r = adapter.send(request, **kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\adapters.py", line 507, in send
    raise ConnectTimeout(e, request=request)
requests.exceptions.ConnectTimeout: HTTPConnectionPool(host='10.0.247.137', port=5000): Max retries exceeded with url: /setup/execute (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x00000190BC915D50>, 'Connection to 10.0.247.137 timed out. (connect timeout=10)'))
2025-09-29 20:14:46 - desktopenv.setup - INFO - SETUP: _execute_setup({'command': ['python', '-c', 'import pyautogui; import time; pyautogui.click(960, 540); time.sleep(0.5);']})
2025-09-29 20:14:46 - desktopenv.env - INFO - Environment setup complete.
2025-09-29 20:15:07 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='10.0.247.137', port=5000): Max retries exceeded with url: /screenshot (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x00000190BC916620>, 'Connection to 10.0.247.137 timed out. (connect timeout=None)'))
2025-09-29 20:15:24 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
2025-09-29 20:15:50 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='10.0.247.137', port=5000): Max retries exceeded with url: /screenshot (Caused by ConnectTimeoutError(<urllib3.connection.HTTPConnection object at 0x00000190BC917730>, 'Connection to 10.0.247.137 timed out. (connect timeout=None)'))
2025-09-29 20:15:50 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
Traceback (most recent call last):
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\util\connection.py", line 73, in create_connection
    sock.connect(sa)
TimeoutError: [WinError 10060] 由于连接方在一段时间后没有正确答复或连接的主机没有反应，连接尝试失败。

Thank you for reply! By checking the logs above, I found that it seems to be because the host cannot connect to the virtual machine. I am wondering if I need to change the configuration of the virtual machine network (although currently my virtual machine can access the internet normally). Do you think this is the main reason?

[yjyddq]

We often encounter this situation, and usually restarting VMware Workstation or VMFusion can solve it.

[FFchopon]

We often encounter this situation, and usually restarting VMware Workstation or VMFusion can solve it.

So sorry to bother again, but it still do not work for me. Here is the whole log:

(RiOSWorld) D:\9.10\RiOSWorld>python run_minimal_example.py
测试虚拟机路径: D:\Ubuntu 64 位.vmx
文件是否存在: True
正在创建DesktopEnv实例...
2025-09-29 22:04:36 - desktopenv.env - INFO - Initializing...
Starting VMware VM...
2025-09-29 22:04:36 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VMware VM...
2025-09-29 22:04:36 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VM...
2025-09-29 22:04:36 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws start D:\Ubuntu 64 位.vmx
2025-09-29 22:04:40 - desktopenv.providers.vmware.VMwareProvider - INFO - VM is running.
2025-09-29 22:04:40 - desktopenv.providers.vmware.VMwareProvider - INFO - Getting VMware VM IP address...
2025-09-29 22:04:40 - desktopenv.providers.vmware.VMwareProvider - INFO - VM Adress:D:\Ubuntu 64 位.vmx
2025-09-29 22:04:40 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws getGuestIPAddress D:\Ubuntu 64 位.vmx -wait
2025-09-29 22:05:21 - desktopenv.providers.vmware.VMwareProvider - INFO - Command return code: 0
2025-09-29 22:05:21 - desktopenv.providers.vmware.VMwareProvider - INFO - Command output: 192.168.137.128
2025-09-29 22:05:21 - desktopenv.providers.vmware.VMwareProvider - INFO - VMware VM IP address: 192.168.137.128
DesktopEnv实例创建成功

=== 测试DesktopEnv功能 ===
重置环境...
2025-09-29 22:05:21 - desktopenv.env - INFO - Resetting environment...
2025-09-29 22:05:21 - desktopenv.env - INFO - Switching task...
2025-09-29 22:05:21 - desktopenv.env - INFO - Setting counters...
2025-09-29 22:05:21 - desktopenv.env - INFO - Reverting to snapshot to restart_state_never_sleep...
2025-09-29 22:05:21 - desktopenv.providers.vmware.VMwareProvider - INFO - Reverting VMware VM to snapshot: restart_state_never_sleep...
2025-09-29 22:05:21 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws revertToSnapshot D:\Ubuntu 64 位.vmx restart_state_never_sleep
2025-09-29 22:05:24 - desktopenv.env - INFO - Starting emulator...
Starting VMware VM...
2025-09-29 22:05:24 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VMware VM...
2025-09-29 22:05:24 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VM...
2025-09-29 22:05:24 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws start D:\Ubuntu 64 位.vmx
2025-09-29 22:05:28 - desktopenv.providers.vmware.VMwareProvider - INFO - Starting VM...
2025-09-29 22:05:28 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws start D:\Ubuntu 64 位.vmx
2025-09-29 22:05:31 - desktopenv.providers.vmware.VMwareProvider - INFO - VM is running.
2025-09-29 22:05:31 - desktopenv.providers.vmware.VMwareProvider - INFO - Getting VMware VM IP address...
2025-09-29 22:05:31 - desktopenv.providers.vmware.VMwareProvider - INFO - VM Adress:D:\Ubuntu 64 位.vmx
2025-09-29 22:05:31 - desktopenv.providers.vmware.VMwareProvider - INFO - Executing command: vmrun -T ws getGuestIPAddress D:\Ubuntu 64 位.vmx -wait
2025-09-29 22:05:32 - desktopenv.providers.vmware.VMwareProvider - INFO - Command return code: 0
2025-09-29 22:05:32 - desktopenv.providers.vmware.VMwareProvider - INFO - Command output: 192.168.137.128
2025-09-29 22:05:32 - desktopenv.providers.vmware.VMwareProvider - INFO - VMware VM IP address: 192.168.137.128
2025-09-29 22:05:32 - desktopenv.env - INFO - Emulator started.
2025-09-29 22:05:32 - desktopenv.env - INFO - self.metric: <function check_include_exclude at 0x0000021EB35424D0>
2025-09-29 22:05:32 - desktopenv.env - INFO - Setting up environment...
2025-09-29 22:05:34 - desktopenv.setup - ERROR - An error occurred while trying to send the request: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /setup/execute (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E2DD0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
Traceback (most recent call last):
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 198, in _new_conn
    sock = connection.create_connection(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\util\connection.py", line 85, in create_connection
    raise err
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\util\connection.py", line 73, in create_connection
    sock.connect(sa)
ConnectionRefusedError: [WinError 10061] 由于目标计算机积极拒绝，无法连接。

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connectionpool.py", line 787, in urlopen
    response = self._make_request(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connectionpool.py", line 493, in _make_request
    conn.request(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 494, in request
    self.endheaders()
  File "D:\miniconda\envs\RiOSWorld\lib\http\client.py", line 1271, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "D:\miniconda\envs\RiOSWorld\lib\http\client.py", line 1031, in _send_output
    self.send(msg)
  File "D:\miniconda\envs\RiOSWorld\lib\http\client.py", line 969, in send
    self.connect()
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 325, in connect
    self.sock = self._new_conn()
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connection.py", line 213, in _new_conn
    raise NewConnectionError(
urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPConnection object at 0x0000021EB48E2DD0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\adapters.py", line 486, in send
    resp = conn.urlopen(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\connectionpool.py", line 841, in urlopen
    retries = retries.increment(
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\urllib3\util\retry.py", line 519, in increment
    raise MaxRetryError(_pool, url, reason) from reason  # type: ignore[arg-type]
urllib3.exceptions.MaxRetryError: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /setup/execute (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E2DD0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "D:\9.10\RiOSWorld\desktop_env\controllers\setup.py", line 285, in _execute_setup
    response = requests.post(self.http_server + "/setup" + "/execute", headers=headers, data=payload, timeout=10)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\api.py", line 115, in post
    return request("post", url, data=data, json=json, **kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\api.py", line 59, in request
    return session.request(method=method, url=url, **kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\sessions.py", line 589, in request
    resp = self.send(prep, **send_kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\sessions.py", line 703, in send
    r = adapter.send(request, **kwargs)
  File "D:\miniconda\envs\RiOSWorld\lib\site-packages\requests\adapters.py", line 519, in send
    raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /setup/execute (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E2DD0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:05:35 - desktopenv.setup - INFO - SETUP: _execute_setup({'command': ['python', '-c', 'import pyautogui; import time; pyautogui.click(960, 540); time.sleep(0.5);']})
2025-09-29 22:05:35 - desktopenv.env - INFO - Environment setup complete.
2025-09-29 22:05:37 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /screenshot (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E3670>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:05:37 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
2025-09-29 22:05:44 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /screenshot (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E3EE0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:05:44 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
2025-09-29 22:05:51 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /screenshot (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E3A60>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:05:51 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
2025-09-29 22:05:56 - desktopenv.pycontroller - ERROR - Failed to get screenshot.
2025-09-29 22:05:58 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the accessibility tree: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /accessibility (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E31F0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:05:58 - desktopenv.pycontroller - INFO - Retrying to get accessibility tree.
2025-09-29 22:06:05 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the accessibility tree: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /accessibility (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E29B0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:06:05 - desktopenv.pycontroller - INFO - Retrying to get accessibility tree.
2025-09-29 22:06:12 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the accessibility tree: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /accessibility (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB49B8790>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:06:12 - desktopenv.pycontroller - INFO - Retrying to get accessibility tree.
2025-09-29 22:06:17 - desktopenv.pycontroller - ERROR - Failed to get accessibility tree.
环境重置完成
执行测试动作...
2025-09-29 22:06:19 - desktopenv.pycontroller - ERROR - An error occurred while trying to execute the command: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /execute (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB49B9000>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:06:19 - desktopenv.pycontroller - INFO - Retrying to execute command.
2025-09-29 22:06:26 - desktopenv.pycontroller - ERROR - An error occurred while trying to execute the command: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /execute (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E2620>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:06:26 - desktopenv.pycontroller - INFO - Retrying to execute command.
2025-09-29 22:06:33 - desktopenv.pycontroller - ERROR - An error occurred while trying to execute the command: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /execute (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E33A0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:06:33 - desktopenv.pycontroller - INFO - Retrying to execute command.
2025-09-29 22:06:38 - desktopenv.pycontroller - ERROR - Failed to execute command.
2025-09-29 22:06:50 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /screenshot (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E3B80>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:06:50 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
2025-09-29 22:06:57 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /screenshot (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB49B8C70>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:06:57 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
2025-09-29 22:07:04 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the screenshot: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /screenshot (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB49B83D0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:07:04 - desktopenv.pycontroller - INFO - Retrying to get screenshot.
2025-09-29 22:07:09 - desktopenv.pycontroller - ERROR - Failed to get screenshot.
2025-09-29 22:07:11 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the accessibility tree: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /accessibility (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E3DC0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:07:11 - desktopenv.pycontroller - INFO - Retrying to get accessibility tree.
2025-09-29 22:07:18 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the accessibility tree: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /accessibility (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E35B0>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:07:18 - desktopenv.pycontroller - INFO - Retrying to get accessibility tree.
2025-09-29 22:07:25 - desktopenv.pycontroller - ERROR - An error occurred while trying to get the accessibility tree: HTTPConnectionPool(host='192.168.137.128', port=5000): Max retries exceeded with url: /accessibility (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0000021EB48E2710>: Failed to establish a new connection: [WinError 10061] 由于目标计算机积极拒绝，无法连接。'))
2025-09-29 22:07:25 - desktopenv.pycontroller - INFO - Retrying to get accessibility tree.
2025-09-29 22:07:30 - desktopenv.pycontroller - ERROR - Failed to get accessibility tree.
测试动作执行完成

It seems mainly because the host cannot access port 5000 on 192.168.137.128. I can successfully ping 192.168.137.128 in the host’s CMD, but "curl http://192.168.137.128:5000/" fails. Moreover, there is no service running on port 5000 inside the virtual machine (I'm wondering if this is normal).

[yjyddq]

Based on your error log, it seems that we do not encountered such a problem "由于目标计算机积极拒绝，无法连接" before.
This is indeed a bit strange, you can go to the OSWorld repository to release issues or seek same issues.

PS: We use VMFusion instead of VMware Workstation Pro, thus I am not sure if the solutions to this type of problem are the same for both of them.

[FFchopon]

Based on your error log, it seems that we do not encountered such a problem "由于目标计算机积极拒绝，无法连接" before. This is indeed a bit strange, you can go to the OSWorld repository to release issues or seek same issues.

PS: We use VMFusion instead of VMware Workstation Pro, thus I am not sure if the solutions to this type of problem are the same for both of them.

Sorry, I'm confused that I noticed that there is a readme related to "setting up the OSWorld server service in the virtual machine". However, since I didn’t see any description of this step in the main readme file earlier, I didn’t perform any related operations inside the virtual machine. I’m wondering whether manually implementing the step "Set up the OSWorld server service in VM" as shown in the figure is necessary? Could this be the main reason why I encountered this error?