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Description
We've received several reports of 24+ hour lag times with displaying "Collection Contents" for new finding aids, and/or updates to those contents.
By the time we respond back to the person who reported the issue, the updates are in place.
What can we do facilitate troubleshooting of lag-times and expediting updates in the front-end, aiming towards a goal of displaying updates within 12 hours?
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Stanford: https://help.oac.cdlib.org/a/tickets/180909
- Reported Thu 3/5, same day after publishing updates; they are now displaying as of 3/9: https://oac.cdlib.org/findaid/ark:/13030/kt3q2nd9p7 . They can see the changes in Chrome (incognito mode) and Firefox and Safari; but as of 3/10, still don't see the changes in Chrome, even after clearing the cache, etc.
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UCSB: https://help.oac.cdlib.org/a/tickets/180512
- Reported Wed 2/25, 1 day after publishing updates. I was able to see the changes on 2/26 -- but the ticket initiator still wasn't seeing the updates: https://oac.cdlib.org/findaid/ark:/13030/c8d50t9x
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Cal State Library: https://help.oac.cdlib.org/a/tickets/180458
- Reported Tue 2/24, same day after publishing updates. I was able to see the changes as of Wed 2/25
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Cal State Library: https://help.oac.cdlib.org/a/tickets/181165
- Reported Mon 3/9, two days after publishing updates. I was able to see the changes as of Tue 3/10
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