diff --git a/packages/suite/src/components/suite/SecurityCheck/DeviceCompromised.tsx b/packages/suite/src/components/suite/SecurityCheck/DeviceCompromised.tsx
index a30e66e9bab..70da1e519cc 100644
--- a/packages/suite/src/components/suite/SecurityCheck/DeviceCompromised.tsx
+++ b/packages/suite/src/components/suite/SecurityCheck/DeviceCompromised.tsx
@@ -3,14 +3,54 @@ import { Card } from '@trezor/components';
 import { TREZOR_SUPPORT_FW_REVISION_CHECK_FAILED_URL } from '@trezor/urls';
 
 import { WelcomeLayout } from 'src/components/suite';
-import { useDevice, useDispatch } from 'src/hooks/suite';
+import { useDevice, useDispatch, useSelector } from 'src/hooks/suite';
+import {
+    selectFirmwareHashCheckErrorIfEnabled,
+    selectFirmwareRevisionCheckErrorIfEnabled,
+} from 'src/reducers/suite/suiteReducer';
 
-import { SecurityCheckFail } from './SecurityCheckFail';
+import { SecurityCheckFail, SecurityCheckFailProps } from './SecurityCheckFail';
+import { hardFailureChecklistItems, softFailureChecklistItems } from './checklistItems';
+
+const useSecurityCheckFailProps = (): Partial<SecurityCheckFailProps> => {
+    const revisionCheckError = useSelector(selectFirmwareRevisionCheckErrorIfEnabled);
+    const hashCheckError = useSelector(selectFirmwareHashCheckErrorIfEnabled);
+
+    // revision check has precedence over hash check, because it is unimpeachable
+    if (revisionCheckError !== null) {
+        return {
+            heading: 'TR_DEVICE_COMPROMISED_HEADING',
+            text: 'TR_DEVICE_COMPROMISED_FW_REVISION_CHECK_TEXT',
+            checklistItems: hardFailureChecklistItems,
+        };
+    }
+    // hash check other-error shall display softer wording than standard hash check errors
+    if (hashCheckError === 'other-error') {
+        return {
+            heading: 'TR_FAILED_VERIFY_DEVICE_HEADING',
+            text: 'TR_FAILED_VERIFY_DEVICE_TEXT',
+            checklistItems: softFailureChecklistItems,
+            supportButtonVariant: 'warning',
+        };
+    }
+    if (hashCheckError !== null) {
+        return {
+            heading: 'TR_DEVICE_COMPROMISED_HEADING',
+            text: 'TR_DEVICE_COMPROMISED_FW_HASH_CHECK_TEXT',
+            checklistItems: hardFailureChecklistItems,
+        };
+    }
+
+    // should not happen, but default props will be used with no problem
+    return {};
+};
 
 export const DeviceCompromised = () => {
     const dispatch = useDispatch();
     const { device } = useDevice();
 
+    const securityCheckFailProps = useSecurityCheckFailProps();
+
     const goToSuite = () => {
         // Condition to satisfy TypeScript, device.id is always defined at this point.
         if (device?.id) {
@@ -24,6 +64,7 @@ export const DeviceCompromised = () => {
                 <SecurityCheckFail
                     goBack={goToSuite}
                     supportUrl={TREZOR_SUPPORT_FW_REVISION_CHECK_FAILED_URL}
+                    {...securityCheckFailProps}
                 />
             </Card>
         </WelcomeLayout>
diff --git a/packages/suite/src/components/suite/SecurityCheck/SecurityCheckFail.tsx b/packages/suite/src/components/suite/SecurityCheck/SecurityCheckFail.tsx
index 8b1e1fc8b2a..5168ef83efb 100644
--- a/packages/suite/src/components/suite/SecurityCheck/SecurityCheckFail.tsx
+++ b/packages/suite/src/components/suite/SecurityCheck/SecurityCheckFail.tsx
@@ -1,3 +1,5 @@
+import { ComponentProps } from 'react';
+
 import styled from 'styled-components';
 
 import { TranslationKey } from '@suite-common/intl-types';
@@ -28,6 +30,7 @@ export type SecurityCheckFailProps = {
     text?: TranslationKey;
     supportUrl: Url;
     checklistItems?: SecurityChecklistItem[];
+    supportButtonVariant?: ComponentProps<typeof Button>[`variant`];
 };
 
 export const SecurityCheckFail = ({
@@ -36,6 +39,7 @@ export const SecurityCheckFail = ({
     text = 'TR_DEVICE_COMPROMISED_TEXT',
     supportUrl,
     checklistItems = hardFailureChecklistItems,
+    supportButtonVariant = 'primary',
 }: SecurityCheckFailProps) => {
     const chatUrl = `${supportUrl}#open-chat`;
 
@@ -63,7 +67,7 @@ export const SecurityCheckFail = ({
                     </Button>
                 )}
                 <Flex>
-                    <Button href={chatUrl} isFullWidth size="large">
+                    <Button href={chatUrl} isFullWidth size="large" variant={supportButtonVariant}>
                         <Translation id="TR_CONTACT_TREZOR_SUPPORT" />
                     </Button>
                 </Flex>
diff --git a/packages/suite/src/components/suite/SecurityCheck/checklistItems.tsx b/packages/suite/src/components/suite/SecurityCheck/checklistItems.tsx
index 168d8daeb6c..3db5792b8df 100644
--- a/packages/suite/src/components/suite/SecurityCheck/checklistItems.tsx
+++ b/packages/suite/src/components/suite/SecurityCheck/checklistItems.tsx
@@ -1,18 +1,50 @@
+import styled from 'styled-components';
+
+import { Icon } from '@trezor/components';
+import { borders, spacingsPx } from '@trezor/theme';
+
 import { SecurityChecklistItem } from 'src/views/onboarding/steps/SecurityCheck/types';
 
 import { Translation } from '../Translation';
 
+const IconBackground = styled.div`
+    border-radius: ${borders.radii.full};
+    background-color: ${({ theme }) => theme.backgroundTertiaryDefaultOnElevation0};
+    padding: ${spacingsPx.xs};
+`;
+
 export const hardFailureChecklistItems: SecurityChecklistItem[] = [
     {
-        icon: 'plugs',
+        icon: <Icon size={24} variant="default" name="plugs" />,
         content: <Translation id="TR_DISCONNECT_DEVICE" />,
     },
     {
-        icon: 'hand',
+        icon: <Icon size={24} variant="default" name="hand" />,
         content: <Translation id="TR_AVOID_USING_DEVICE" />,
     },
     {
-        icon: 'chat',
+        icon: <Icon size={24} variant="default" name="chat" />,
         content: <Translation id="TR_USE_CHAT" values={{ b: chunks => <b>{chunks}</b> }} />,
     },
 ];
+
+export const softFailureChecklistItems: SecurityChecklistItem[] = [
+    {
+        icon: (
+            <IconBackground>
+                <Icon size={20} variant="default" name="numberOne" />
+            </IconBackground>
+        ),
+        content: <Translation id="TR_DISCONNECT_YOUR_TREZOR" />,
+        subtitle: <Translation id="TR_DISCONNECT_YOUR_TREZOR_SUBTITLE" />,
+    },
+    {
+        icon: (
+            <IconBackground>
+                <Icon size={20} variant="default" name="numberTwo" />
+            </IconBackground>
+        ),
+        content: <Translation id="TR_PROBLEM_PERSISTS" />,
+        subtitle: <Translation id="TR_PROBLEM_PERSISTS_SUBTITLE" />,
+    },
+];
diff --git a/packages/suite/src/components/suite/banners/SuiteBanners/FirmwareAuthenticityCheckBanner.tsx b/packages/suite/src/components/suite/banners/SuiteBanners/FirmwareAuthenticityCheckBanner.tsx
index be3c2fd3ae5..c238240b430 100644
--- a/packages/suite/src/components/suite/banners/SuiteBanners/FirmwareAuthenticityCheckBanner.tsx
+++ b/packages/suite/src/components/suite/banners/SuiteBanners/FirmwareAuthenticityCheckBanner.tsx
@@ -1,7 +1,11 @@
 import { TranslationKey } from '@suite-common/intl-types';
-import { Banner } from '@trezor/components';
+import { Banner, Row } from '@trezor/components';
 import { FirmwareHashCheckError, FirmwareRevisionCheckError } from '@trezor/connect';
-import { HELP_CENTER_FIRMWARE_REVISION_CHECK } from '@trezor/urls';
+import {
+    HELP_CENTER_FIRMWARE_REVISION_CHECK,
+    TREZOR_SUPPORT_FW_REVISION_CHECK_FAILED_URL,
+} from '@trezor/urls';
+import { spacings } from '@trezor/theme';
 
 import { Translation, TrezorLink } from 'src/components/suite';
 import { useSelector } from 'src/hooks/suite';
@@ -23,6 +27,7 @@ const hashCheckMessages: Record<
     TranslationKey
 > = {
     'hash-mismatch': 'TR_DEVICE_FIRMWARE_HASH_CHECK_HASH_MISMATCH',
+    'other-error': 'TR_DEVICE_FIRMWARE_HASH_CHECK_OTHER_ERROR',
 };
 
 const useAuthenticityCheckMessage = (): TranslationKey | null => {
@@ -39,9 +44,29 @@ const useAuthenticityCheckMessage = (): TranslationKey | null => {
     return null;
 };
 
+const urlWithChatBox = `${TREZOR_SUPPORT_FW_REVISION_CHECK_FAILED_URL}#open-chat`;
+
+const BannerButtons = () => (
+    <Row gap={spacings.sm}>
+        <TrezorLink variant="nostyle" href={urlWithChatBox}>
+            <Banner.Button>
+                <Translation id="TR_CONTACT_TREZOR_SUPPORT" />
+            </Banner.Button>
+        </TrezorLink>
+        <TrezorLink variant="nostyle" href={HELP_CENTER_FIRMWARE_REVISION_CHECK}>
+            <Banner.Button isSubtle>
+                <Translation id="TR_LEARN_MORE" />
+            </Banner.Button>
+        </TrezorLink>
+    </Row>
+);
+
 export const FirmwareAuthenticityCheckBanner = () => {
     const firmwareRevisionError = useSelector(selectFirmwareRevisionCheckErrorIfEnabled);
+    const firmwareHashError = useSelector(selectFirmwareHashCheckErrorIfEnabled);
     const wasOffline = firmwareRevisionError === 'cannot-perform-check-offline';
+    const isHashCheckOtherError =
+        firmwareRevisionError === null && firmwareHashError === 'other-error';
 
     const message = useAuthenticityCheckMessage();
     if (message === null) return null;
@@ -49,16 +74,8 @@ export const FirmwareAuthenticityCheckBanner = () => {
     return (
         <Banner
             icon
-            variant="destructive"
-            rightContent={
-                !wasOffline && (
-                    <TrezorLink variant="nostyle" href={HELP_CENTER_FIRMWARE_REVISION_CHECK}>
-                        <Banner.Button iconAlignment="right">
-                            <Translation id="TR_LEARN_MORE" />
-                        </Banner.Button>
-                    </TrezorLink>
-                )
-            }
+            variant={isHashCheckOtherError ? 'warning' : 'destructive'}
+            rightContent={wasOffline ? null : <BannerButtons />}
         >
             <Translation id={message} />
         </Banner>
diff --git a/packages/suite/src/constants/suite/firmware.ts b/packages/suite/src/constants/suite/firmware.ts
index c8ff5c09c20..53520af72d8 100644
--- a/packages/suite/src/constants/suite/firmware.ts
+++ b/packages/suite/src/constants/suite/firmware.ts
@@ -1,5 +1,6 @@
 import { FirmwareHashCheckError, FirmwareRevisionCheckError } from '@trezor/connect';
 import { FilterPropertiesByType } from '@trezor/type-utils';
+import { isDevEnv } from '@suite-common/suite-utils';
 
 /*
  * Various scenarios how firmware authenticity check errors are handled
@@ -31,8 +32,8 @@ export const hashCheckErrorScenarios = {
     'check-unsupported': { type: 'skipped', shouldReport: false },
     // could mean counterfeit firmware, but it's also caught by revision check, which handles edge-cases better
     'unknown-release': { type: 'skipped', shouldReport: false },
-    // TODO fix FW hash check unreliability & reenable
-    'other-error': { type: 'skipped', shouldReport: true },
+    // TODO fix FW hash check unreliability & reenable on production
+    'other-error': { type: isDevEnv ? 'hardModal' : 'skipped', shouldReport: true },
 } satisfies HashCheckErrorScenarios;
 
 export type SkippedHashCheckError = keyof FilterPropertiesByType<
diff --git a/packages/suite/src/support/messages.ts b/packages/suite/src/support/messages.ts
index 101a86d82c0..fead8ba853b 100644
--- a/packages/suite/src/support/messages.ts
+++ b/packages/suite/src/support/messages.ts
@@ -6839,6 +6839,22 @@ export default defineMessages({
         defaultMessage:
             "Contact Trezor Support to figure out what's going on with your device and what to do next.",
     },
+    TR_FAILED_VERIFY_DEVICE_HEADING: {
+        id: 'TR_FAILED_VERIFY_DEVICE_HEADING',
+        defaultMessage: 'Failed to verify device',
+    },
+    TR_FAILED_VERIFY_DEVICE_TEXT: {
+        id: 'TR_FAILED_VERIFY_DEVICE_TEXT',
+        defaultMessage: 'Avoid using this device or sending any funds to it.',
+    },
+    TR_DEVICE_COMPROMISED_FW_HASH_CHECK_TEXT: {
+        id: 'TR_DEVICE_COMPROMISED_FW_HASH_CHECK_TEXT',
+        defaultMessage: 'Your device firmware hash check failed.',
+    },
+    TR_DEVICE_COMPROMISED_FW_REVISION_CHECK_TEXT: {
+        id: 'TR_DEVICE_COMPROMISED_FW_REVISION_CHECK_TEXT',
+        defaultMessage: 'Your device firmware revision check failed.',
+    },
     TR_PLAY_IT_SAFE: {
         id: 'TR_PLAY_IT_SAFE',
         defaultMessage: "Let's play it safe",
@@ -6860,6 +6876,22 @@ export default defineMessages({
         id: 'TR_USE_CHAT',
         defaultMessage: 'Click below and use the <b>Chat</b> option on the next page.',
     },
+    TR_DISCONNECT_YOUR_TREZOR: {
+        id: 'TR_DISCONNECT_YOUR_TREZOR',
+        defaultMessage: 'Reconnect the device',
+    },
+    TR_DISCONNECT_YOUR_TREZOR_SUBTITLE: {
+        id: 'TR_DISCONNECT_YOUR_TREZOR_SUBTITLE',
+        defaultMessage: 'This usually solves the issue.',
+    },
+    TR_PROBLEM_PERSISTS: {
+        id: 'TR_PROBLEM_PERSISTS',
+        defaultMessage: 'If the problem persists, contact Trezor Support',
+    },
+    TR_PROBLEM_PERSISTS_SUBTITLE: {
+        id: 'TR_PROBLEM_PERSISTS_SUBTITLE',
+        defaultMessage: 'Figure out what’s going on with your device and what to do next.',
+    },
     TR_CONTACT_TREZOR_SUPPORT: {
         id: 'TR_CONTACT_TREZOR_SUPPORT',
         defaultMessage: 'Contact Trezor Support',
@@ -7027,6 +7059,11 @@ export default defineMessages({
         id: 'TR_DEVICE_FIRMWARE_HASH_CHECK_HASH_MISMATCH',
         defaultMessage: 'Firmware hash check failed. Your Trezor might be counterfeit.',
     },
+    TR_DEVICE_FIRMWARE_HASH_CHECK_OTHER_ERROR: {
+        id: 'TR_DEVICE_FIRMWARE_HASH_CHECK_OTHER_ERROR',
+        defaultMessage:
+            "Failed to verify device. Don't send any funds to it and reconnect your device. If the problem persists after reconnecting, contact Trezor Support.",
+    },
     TR_ONBOARDING_COINS_STEP: {
         id: 'TR_ONBOARDING_COINS_STEP',
         defaultMessage: 'Activate coins',
diff --git a/packages/suite/src/views/onboarding/steps/SecurityCheck/SecurityChecklist.tsx b/packages/suite/src/views/onboarding/steps/SecurityCheck/SecurityChecklist.tsx
index 0b4234544b8..a5078bcff3e 100644
--- a/packages/suite/src/views/onboarding/steps/SecurityCheck/SecurityChecklist.tsx
+++ b/packages/suite/src/views/onboarding/steps/SecurityCheck/SecurityChecklist.tsx
@@ -1,6 +1,4 @@
-import { useTheme } from 'styled-components';
-
-import { Column, Icon, Row, Text } from '@trezor/components';
+import { Box, Column, Paragraph, Row } from '@trezor/components';
 import { spacings } from '@trezor/theme';
 
 import { SecurityChecklistItem } from './types';
@@ -9,21 +7,24 @@ type SecurityChecklistProps = {
     items: readonly SecurityChecklistItem[];
 };
 
-export const SecurityChecklist = ({ items }: SecurityChecklistProps) => {
-    const theme = useTheme();
-
-    return (
-        <Column
-            alignItems="flex-start"
-            gap={spacings.xl}
-            margin={{ top: spacings.xl, bottom: spacings.xxxxl }}
-        >
-            {items.map(item => (
-                <Row key={item.icon} gap={spacings.xl}>
-                    <Icon size={24} name={item.icon} color={theme.legacy.TYPE_DARK_GREY} />
-                    <Text variant="tertiary">{item.content}</Text>
-                </Row>
-            ))}
-        </Column>
-    );
-};
+export const SecurityChecklist = ({ items }: SecurityChecklistProps) => (
+    <Column
+        alignItems="flex-start"
+        gap={spacings.xl}
+        margin={{ top: spacings.xl, bottom: spacings.xxxxl }}
+    >
+        {items.map((item, index) => (
+            <Row key={index} gap={spacings.xl}>
+                {item.icon}
+                <Box>
+                    <Paragraph variant="tertiary">{item.content}</Paragraph>
+                    {item.subtitle ? (
+                        <Paragraph typographyStyle="hint" variant="tertiary">
+                            {item.subtitle}
+                        </Paragraph>
+                    ) : null}
+                </Box>
+            </Row>
+        ))}
+    </Column>
+);
diff --git a/packages/suite/src/views/onboarding/steps/SecurityCheck/types.ts b/packages/suite/src/views/onboarding/steps/SecurityCheck/types.ts
index 68cf3a6b660..9e8936a9258 100644
--- a/packages/suite/src/views/onboarding/steps/SecurityCheck/types.ts
+++ b/packages/suite/src/views/onboarding/steps/SecurityCheck/types.ts
@@ -1,8 +1,7 @@
 import { ReactNode } from 'react';
 
-import { IconName } from '@trezor/components';
-
 export type SecurityChecklistItem = {
-    icon: IconName;
+    icon: ReactNode;
     content: ReactNode;
+    subtitle?: ReactNode;
 };