[BUG] AW558 not supported

[LuanTheRed]

Device Info

• Device Name : Lite-On Technology Corp Alienware Advanced Gaming Mouse AW558
• CPU Name: 12th Gen Intel(R) Core(TM) i7-1255U
• Kernel version: 6.19.8-arch1-1
• OS: Arch Linux

Describe the bug
Running the GUI crashes. Running in command prompt outputs the error below.

Error

2026-03-24 16:29:07.068 (   0.009s) [        EDCBF2C0]            LightFX.cpp:51     ERR| Failed to find device
2026-03-24 16:29:07.069 (   0.009s) [        EDCBF2C0]          AcpiUtils.cpp:76     ERR| Device not found: 82R8
2026-03-24 16:29:07.069 (   0.009s) [        EDCBF2C0]          AcpiUtils.cpp:232    ERR| Device Found is currently not supported, please run "awcc test-modes --test-mode" and send the output to the developer
2026-03-24 16:29:07.069 (   0.009s) [        EDCBF2C0]          AcpiUtils.cpp:129    ERR| Device resolution failed

Resources:

• Output of awcc test-modes --testmode

2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]            LightFX.cpp:51     ERR| Failed to find device
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:148   WARN| Running in test mode - continuing despite device resolution failure
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]           Thermals.cpp:90     ERR| Unknown thermal mode returned: 0xffffffff
Device Name: 82R8
Testing thermal modes...

2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa0 -> -0x1 (Balanced)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa1 -> -0x1 (Performance)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa2 -> -0x1 (Cool)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa3 -> -0x1 (Quiet)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa4 -> -0x1 (Full Speed)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa5 -> -0x1 (Battery Saver)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa6 -> -0x1 (Unknown)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa7 -> -0x1 (Unknown)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa8 -> -0x1 (Unknown)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xa9 -> -0x1 (Unknown)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xaa -> -0x1 (Unknown)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
0xab -> -0x1 (G-Mode)
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel

Generated thermal modes bitmap for database.json:
"thermalModes": "00000000"

Reverting to balanced.
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]          AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
2026-03-24 16:32:45.282 (   0.005s) [        DB49F2C0]            LightFX.cpp:96     ERR| Device not opened

• Output of systemctl status awccd.service

awccd.service - Alienware Command Centre Daemon
     Loaded: loaded (/etc/systemd/system/awccd
.service; enabled; preset: disabled)
     Active: active (running) since Tue 2026-03-24 16:23:24 MDT; 9min ago
 Invocation: 047d05da3bf4441283a20f0bdbfb7bd7
       Docs: https://github.com/tr1xem/AWCC
   Main PID: 25707 (awcc)
      Tasks: 3 (limit: 8942)
     Memory: 976K (peak: 1.8M)
        CPU: 1.884s
     CGroup: /system.slice/awccd.service
             └─25707 /usr/bin/awcc -d -v

Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.595 (   0.003s) [        396A02C0]       
   AcpiUtils.cpp:148   WARN| Running in test mode - continuing despite device resolution failure
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.595 (   0.003s) [        396A02C0]       
        main.cpp:382   INFO| Initializing Thermals Module
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.595 (   0.003s) [        396A02C0]       
   AcpiUtils.cpp:223    ERR| ACPI module not found in kernel
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.595 (   0.003s) [        396A02C0]       
    Thermals.cpp:90     ERR| Unknown thermal mode returned: 0xffffffff
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.595 (   0.003s) [        396A02C0]       
    Thermals.cpp:15    INFO| Thermals Module initialized
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.595 (   0.003s) [        396A02C0]       
        main.cpp:41    INFO| Starting daemon as server
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.595 (   0.003s) [        396A02C0]       
   KeyBinder.cpp:10    INFO| Initializing KeyBinder Module
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.959 (   0.366s) [        396A02C0]       
   KeyBinder.cpp:24    INFO| Found device: "/dev/input/event2" (AT Translated Set 2 keyboard)
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.959 (   0.366s) [        396A02C0]       
   KeyBinder.cpp:36    INFO| KeyBinder module initialized
Mar 24 16:23:24 redjenny awcc[25707]: 2026-03-24 16:23:24.959 (   0.366s) [        396A02C0]       
      Daemon.cpp:145   INFO| Daemon listening on /tmp/awcc.sock

• Output of lsmod | grep -E 'alienware_wmi|acpi_call'

Command hangs indefinitely

• Attach the acpi-dump here.

Additional context
Add any other context about the problem here.

[tr1xem]

"Device Name : Lite-On Technology Corp Alienware Advanced Gaming Mouse AW558"

What do u mean? Is it mouse or a device like laptop

sudo modprobe acpi_call

Run this if acpi call not found in kernel

u installed awcc-git from aur right

[LuanTheRed]

It's a mouse. That's the device name.

The results of sudo modprobe acpi_call yield:
modprobe: FATAL: Module acpi_call not found in directory /lib/modules/6.19.8-arch1-1

I installed awcc-git from the aur, that's correct

[LuanTheRed]

Correction: I installed awcc-bin. I saw the discord message saying the bin doesn't work but the git does. I will try reinstalling and then get back to you.

[tr1xem]

@LuanTheRed What do u want to do? If you want to control mouse https://github.com/tr1xem/alienfx-linux/ this is the app for it download from release