DELL Alienware m17x - ERROR execute AWCC

[Cersosimo]

Hi,
I installed AWCC on my DELL Alienware m17x laptop, and it doesn't work. It gives errors at startup, so as suggested, I run the command "awcc test-modes --test-mode" and am writing to you for help.
Have a good day everyone.
Gianfranco.

output: awcc test-modes --test-mode

root@Aline-Winux:/etc/AWCC/build# awcc
2025-11-20 01:39:21.353 ( 0.023s) [ 70C72780] LightFX.cpp:51 ERR| Failed to find device
2025-11-20 01:39:21.353 ( 0.024s) [ 70C72780] AcpiUtils.cpp:66 ERR| Device not found: M17xR4
2025-11-20 01:39:21.354 ( 0.024s) [ 70C72780] AcpiUtils.cpp:222 ERR| Device Found is currently not supported, please run "awcc test-modes --test-mode" and send the output to the developer
2025-11-20 01:39:21.354 ( 0.024s) [ 70C72780] AcpiUtils.cpp:119 ERR| Device resolution failed

root@Aline-Winux:/etc/AWCC/build# awcc test-modes --test-mode
2025-11-20 01:39:50.291 ( 0.021s) [ ABE90780] LightFX.cpp:51 ERR| Failed to find device
2025-11-20 01:39:50.292 ( 0.021s) [ ABE90780] AcpiUtils.cpp:138 WARN| Running in test mode - continuing despite device resolution failure
2025-11-20 01:39:50.293 ( 0.022s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.293 ( 0.022s) [ ABE90780] Thermals.cpp:90 ERR| Unknown thermal mode returned: 0xffffffff
Device Name: M17xR4
Testing thermal modes...

2025-11-20 01:39:50.293 ( 0.022s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa0 -> -0x1 (Balanced)
2025-11-20 01:39:50.293 ( 0.023s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa1 -> -0x1 (Performance)
2025-11-20 01:39:50.294 ( 0.023s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa2 -> -0x1 (Cool)
2025-11-20 01:39:50.294 ( 0.023s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa3 -> -0x1 (Quiet)
2025-11-20 01:39:50.294 ( 0.024s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa4 -> -0x1 (Full Speed)
2025-11-20 01:39:50.295 ( 0.024s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa5 -> -0x1 (Battery Saver)
2025-11-20 01:39:50.295 ( 0.024s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa6 -> -0x1 (Unknown)
2025-11-20 01:39:50.295 ( 0.024s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa7 -> -0x1 (Unknown)
2025-11-20 01:39:50.295 ( 0.025s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa8 -> -0x1 (Unknown)
2025-11-20 01:39:50.296 ( 0.025s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa9 -> -0x1 (Unknown)
2025-11-20 01:39:50.296 ( 0.025s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xaa -> -0x1 (Unknown)
2025-11-20 01:39:50.296 ( 0.025s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xab -> -0x1 (G-Mode)
2025-11-20 01:39:50.296 ( 0.026s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.296 ( 0.026s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.297 ( 0.026s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.297 ( 0.026s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.297 ( 0.026s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.297 ( 0.027s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.297 ( 0.027s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.298 ( 0.027s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul

Generated thermal modes bitmap for database.json:
"thermalModes": "00000000"

Reverting to balanced.
2025-11-20 01:39:50.298 ( 0.027s) [ ABE90780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-20 01:39:50.298 ( 0.027s) [ ABE90780] LightFX.cpp:96 ERR| Device not opened
root@Aline-Winux:/etc/AWCC/build#

[tr1xem]

is awcc daemon running?
systemctl status awccd.service

[Cersosimo]

root@Aline-Winux:~# systemctl status awccd.service
● awccd.service - Alienware Command Centre Daemon
Loaded: loaded (/etc/systemd/system/awccd.service; enabled; preset: enabled)
Active: active (running) since Thu 2025-11-20 17:10:49 CET; 2min 11s ago
Docs: https://github.com/tr1xem/AWCC
Main PID: 1894 (awcc)
Tasks: 3 (limit: 14102)
Memory: 2.4M (peak: 2.8M)
CPU: 667ms
CGroup: /system.slice/awccd.service
└─1894 /usr/bin/awcc -d -v

nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] AcpiUtils.cpp:138 WARN| Running in test mode - continuing despite device reso>
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] main.cpp:382 INFO| Initializing Thermals Module
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] AcpiUtils.cpp:213 ERR| ACPI module not found in kernel
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] Thermals.cpp:90 ERR| Unknown thermal mode returned: 0xffffffff
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] Thermals.cpp:15 INFO| Thermals Module initialized
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] main.cpp:41 INFO| Starting daemon as server
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] KeyBinder.cpp:10 INFO| Initializing KeyBinder Module
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.597 ( 0.406s) [ 65872780] KeyBinder.cpp:24 INFO| Found device: "/dev/input/event4" (AT Translated Set >
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.597 ( 0.406s) [ 65872780] KeyBinder.cpp:36 INFO| KeyBinder module initialized
nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.597 ( 0.407s) [ 65872780] Daemon.cpp:145 INFO| Daemon listening on /tmp/awcc.sock

root@Aline-Winux:~#

[Cersosimo]

Thank. yes is running. ***@***.***:~# systemctl status awccd.service ● awccd.service - Alienware Command Centre Daemon Loaded: loaded (/etc/systemd/system/awccd.service; enabled; preset: enabled) Active: active (running) since Thu 2025-11-20 17:10:49 CET; 2min 11s ago Docs: https://github.com/tr1xem/AWCC Main PID: 1894 (awcc) Tasks: 3 (limit: 14102) Memory: 2.4M (peak: 2.8M) CPU: 667ms CGroup: /system.slice/awccd.service └─1894 /usr/bin/awcc -d -v nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] AcpiUtils.cpp:138 WARN| Running in test mode - continuing despite device reso> nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] main.cpp:382 INFO| Initializing Thermals Module nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] AcpiUtils.cpp:213 ERR| ACPI module not found in kernel nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] Thermals.cpp:90 ERR| Unknown thermal mode returned: 0xffffffff nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] Thermals.cpp:15 INFO| Thermals Module initialized nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] main.cpp:41 INFO| Starting daemon as server nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] KeyBinder.cpp:10 INFO| Initializing KeyBinder Module nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.597 ( 0.406s) [ 65872780] KeyBinder.cpp:24 INFO| Found device: "/dev/input/event4" (AT Translated Set > nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.597 ( 0.406s) [ 65872780] KeyBinder.cpp:36 INFO| KeyBinder module initialized nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.597 ( 0.407s) [ 65872780] Daemon.cpp:145 INFO| Daemon listening on /tmp/awcc.sock ***@***.***:~# Il giorno gio 20 nov 2025 alle ore 06:05 tr1x_em ***@***.***> ha scritto:

…

is awcc daemon running? systemctl status awccd.service — Reply to this email directly, view it on GitHub <#72 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A36R3PFC3FVU76WCW7KBXRD35VDYNAVCNFSM6AAAAACMULNIX6VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTKMBSGAZTENY> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[tr1xem]

nov 20 17:10:49 Aline-Winux awcc[1894]: 2025-11-20 17:10:49.202 ( 0.011s) [ 65872780] AcpiUtils.cpp:213 ERR| ACPI module not found in kernel

This is problem
do sudo modprobe acpi_call

[Cersosimo]

I ran the command but nothing comes back..:

root@Aline-Winux:# sudo modprobe acpi_call
root@Aline-Winux:#

[tr1xem]

thats what u need run
sudo modprobe acpi_call to load acpi call
then run awcc test-modes --test-mode it

[Cersosimo]

Hi, I tried reinstalling acpi_all, but after several attempts, I only managed to send my Linux into KernelPanic.

I use Winux, which still has a lot of problems.

I'll switch soon and install Ubuntu and then try again.

Please close the thread...thanks everyone.

Anyway, I ran the command for you:

root@Alien-Winux:~# awcc test-modes --test-mode it
2025-11-22 00:16:46.298 ( 0.007s) [ E1255780] LightFX.cpp:51 ERR| Failed to find device
2025-11-22 00:16:46.298 ( 0.008s) [ E1255780] AcpiUtils.cpp:138 WARN| Running in test mode - continuing despite device resolution failure
2025-11-22 00:16:46.298 ( 0.008s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.298 ( 0.008s) [ E1255780] Thermals.cpp:90 ERR| Unknown thermal mode returned: 0xffffffff
Device Name: M17xR4
Testing thermal modes...

2025-11-22 00:16:46.299 ( 0.008s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa0 -> -0x1 (Balanced)
2025-11-22 00:16:46.299 ( 0.008s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa1 -> -0x1 (Performance)
2025-11-22 00:16:46.299 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa2 -> -0x1 (Cool)
2025-11-22 00:16:46.299 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa3 -> -0x1 (Quiet)
2025-11-22 00:16:46.299 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa4 -> -0x1 (Full Speed)
2025-11-22 00:16:46.299 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa5 -> -0x1 (Battery Saver)
2025-11-22 00:16:46.300 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa6 -> -0x1 (Unknown)
2025-11-22 00:16:46.300 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa7 -> -0x1 (Unknown)
2025-11-22 00:16:46.300 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa8 -> -0x1 (Unknown)
2025-11-22 00:16:46.300 ( 0.009s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xa9 -> -0x1 (Unknown)
2025-11-22 00:16:46.300 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xaa -> -0x1 (Unknown)
2025-11-22 00:16:46.300 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
0xab -> -0x1 (G-Mode)
2025-11-22 00:16:46.300 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.300 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.300 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.301 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.301 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.301 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.301 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.301 ( 0.010s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul

Generated thermal modes bitmap for database.json:
"thermalModes": "00000000"

Reverting to balanced.
2025-11-22 00:16:46.301 ( 0.011s) [ E1255780] AcpiUtils.cpp:173 ERR| Failed to parse ACPI output: stoul
2025-11-22 00:16:46.301 ( 0.011s) [ E1255780] LightFX.cpp:96 ERR| Device not opened
root@Alien-Winux:~#