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Dreyfus model
second-order ignorance
Personal cloud: who don't we use deployment to a personal cloud account to deploy personal software (vs saas) to get functionality but without exposing our data to a saas. We can even grant access to updating the software from the publisher.
because software delivery matters fot org pefoamce, don't ousource strategic software. non-strategic can be bought Wardleyappimg method. [1]
[1]: Accelerate, 2018