Tip:
When it feels like your TolaData is hanging or you're not able to do what you want on the platform (like adding a new activity or a form), your browser might need a hard refresh. Read on to see how to do it.
An internet browser (e.g. Chrome, Firefox or IE) is how you access TolaData and many other services. Browsers cache [read more on Wikipedia] a lot of information like javascript or CSS to increase website performance and reduce lag. It means that this information is stored locally on your computer.
However, with a living and changing application like ours (yes, we're working to make your experience as good as possible and often make small improvements on the website!) sometimes this can be a slight obstacle. Your browser 'remembers' the old version and prevents the new one from loading, causing you trouble.
Hard refresh will erase what your browser remembers about the old version of the app, making space for the new one and allowing you to do what you want to do on TolaData.
Tip:
Don't worry about data you've added to TolaData, like indicators, sites or budget information. A hard refresh will not have any affect on them.
On Windows and Linux:
- Press Fn and F12 to open developer tools.
- Right click on the Refresh button.
- Select
Empty Cache and Hard Reload.
On Mac:
- Hold ⇧ Shift and click the Reload button.
- Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.
On Windows and Linux:
- Hold the Ctrl key and press the F5 key.
- Or, hold down Ctrl and ⇧ Shift and then press R.
On Mac:
- Hold down the ⇧ Shift and click the Reload button.
- Or, hold down ⌘ Cmd and ⇧ Shift and then press R.
- Hold the Ctrl key and press the F5 key.
- Or, hold the Ctrl key and click the Refresh button.
Adapted from FileCloud Blog.