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Error message on installation #2888

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juengling opened this issue May 22, 2024 · 5 comments
Closed

Error message on installation #2888

juengling opened this issue May 22, 2024 · 5 comments
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@juengling
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Debug log ID

Sorry, but as BBT could not be installed, this is not possible.

What happened?

When installing the XPI file as described in the online docs, this error message (German) occurs:

Die Erweiterung "%S" konnte nicht installiert werden. Sie ist eventuell inkompatibel mit dieser Version von Zotero.

My Translation: The add-in "%S" could not be installed. It's perhaps incompatible with this version of Zotero.

Repository owner deleted a comment from github-actions bot May 22, 2024
@retorquere
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Does this message come from Zotero, or from Firefox?

@juengling
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Does this message come from Zotero, or from Firefox?

It came from Zotero. But please hold on, perhaps it was my fault. I'm currently working on a very slow Wifi connection, so I didn't realise the download process was still in progress. I'll have to look, if the message reappears after finishing the download.

@retorquere
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It's very easy to verify. Rename the file to have extension .zip and see if you can open it.

@juengling
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I tried quite too early to install it. It was indeed the sloppy internet connection. Now at home (50 MBit) it took only a second to download! Sorry for the trouble, I'll close the ticket.

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Thanks for the feedback! Just so you know, GitHub doesn't let me control who can close issues, and @retorquere likes to leave bug reports and enhancements open as a nudge to merge them into the next release.

@retorquere retorquere closed this as not planned Won't fix, can't repro, duplicate, stale May 22, 2024
@github-actions github-actions bot locked as resolved and limited conversation to collaborators Jun 21, 2024
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