queue.md

Queue

List queued chats

Get the queued chats. It supports the Offset, Count, and Sort Query Parameters.

URL	Requires Auth	HTTP Method
/api/v1/livechat/queue	yes	GET

Query params

Argument	Example	Required	Description
includeOfflineAgents	true	Optional	Whether include offline agents or not.
agentId	aobEdbYhXfu5dsd9	Optional	The agent's id.
departmentId	3n2kj3n2j3fu5hkeqG	Optional	The department's id.

Example Call

curl -H "X-Auth-Token: 9HqLlyZOugoStsXCUfD_0YdwnNnunAJF8V47U3QHXSq" \
     -H "X-User-Id: aobEdbYhXfu5hkeqG" \
     http://localhost:3000/api/v1/livechat/queue?includeOfflineAgents=true

Example Result

{
    "queue": [
    {
      "chats": 1,
      "user": {
        "_id": "CaevAPDbXN252kyXa",
        "username": "marcos.defendi",
        "status": "online"
      },
      "department": {
        "_id": "457diLwcQMmdpaTjo",
        "name": "Department 1"
      }
    },
    {
      "chats": 2,
      "user": {
        "_id": "CaevAPDbXN252kyXa",
        "username": "marcos.defendi",
        "status": "online"
      },
      "department": {
        "_id": "5mt9oEtQxuMMH23Co",
        "name": "Department 2"
      }
    }
  ],
  "count": 2,
  "offset": 0,
  "total": 2,
  "success": true
}

Change Log

Version	Description
2.4.0	Added