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Support

Getting Help

  • Grinta is supported as a CLI-first tool. See docs/SUPPORT_MATRIX.md for platform and installation support scope.
  • Read the docs first:
    • docs/QUICK_START.md
    • docs/USER_GUIDE.md
    • docs/TROUBLESHOOTING.md
  • If the docs do not answer it, open an issue with the appropriate GitHub Issue Template:

Reporting Security Issues

Do not open public issues for vulnerabilities.

What to Include in Support Requests

  • Operating system and shell
  • Python version and install method
  • Grinta version or commit SHA
  • LLM provider/model and relevant settings (without secrets)
  • Exact steps to reproduce
  • Relevant logs from logs/llm/default (with sensitive values removed)

Response Targets (Best Effort)

  • Bug reports: initial triage within 5 business days.
  • General support questions: response target within 7 business days.
  • Security reports: acknowledgement within 48 hours (see SECURITY.md).