Deepgram STT is not able to process some clear audio into text

[abidhasanpintu]

I am using deepgram STT for conversational ai. Sometimes deepgram fails to process audio into text. For example this request id: f74c945a-787f-473c-ae4b-360e5d14b734
Can anyone from deepgram check this and advise?

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[deepgram-community[bot]]

It looks like we're missing some important information to help debug your issue. Would you mind providing us with the following details in a reply?

• The programming language you are working in (e.g. JavaScript, Python).

[abidhasanpintu]

I am using javascript

[jkroll-deepgram]

Hi @abidhasanpintu, I was able to review the audio from that request. It has some background noise and cross-talk, and is only 3 seconds long, so there is limited context. Deepgram may not produce a transcript when it has low confidence in a transcription.

I had to listen a couple of times to be confident in the transcript myself. I hear ~1 second of background chatter, a brief foreground utterance "This is she", and then another ~1 second of the background chatter resuming.