This guide explains how to request help from the Linux Foundation IT team.
This document is for OpenJS projects that have formally engaged with LF IT to support one or more of their services. If you have questions about a non-LF supported service, please contact [email protected].
The preferred way to request IT support is by filling an issue in the infrastucture repository. Note:
- This is a public repository, if you wish to file a confidential request please see the below instructions
- Please use the "IT Support Request Ticket" issue template
Please submit any confidential requests via Jira Service Desk.
For less formal inquiries you can reach out to the IT Operations team channel (#lf-it-support) in the OpenJS Foundation Slack instance.
Critical issues resulting in unplanned downtime will be prioritized over other severity types. Please clearly indicate the urgency of your request in the issue description. Non-critical issues will be addressed according to their severity and order of submission.
All non-confidential issues are tracked via a public Github project board.
For urgent, unique, or complex issues that require discussion, please contact [email protected].