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[Package Issue]: Citrix.Workspace is producing an 3010 exit code #197950

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2 tasks done
durrante opened this issue Dec 11, 2024 · 4 comments
Open
2 tasks done

[Package Issue]: Citrix.Workspace is producing an 3010 exit code #197950

durrante opened this issue Dec 11, 2024 · 4 comments
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Issue-Bug It either shouldn't be doing this or needs an investigation.

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@durrante
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Please confirm these before moving forward

  • I have searched for my issue and not found a work-in-progress/duplicate/resolved issue.
  • I have not been informed if the issue is resolved in a preview version of the winget client.

Category of the issue

Installation issue.

Brief description of your issue

Winget installation of Citrix.Workspace results in exit code 3010, this is causing the installation to be logged as a failure

Logs:

12-11-24 13:59:58 - Found Citrix Workspace [Citrix.Workspace] Version 24.9.1.207
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://downloadplugins.citrix.com/ReceiverUpdates/Prod/Receiver/Win/CitrixWorkspaceApp24.9.1.207.exe
Successfully verified installer hash
Starting package install...
Installer failed with exit code: 3010

Steps to reproduce

winget install --id Citrix.Workspace ( I am using Nerdio for this though)

Actual behavior

Installer exit code 3010 indicates that a reboot is required.

Expected behavior

It'll be ideal of error code is recognised as the installer simply needing a reboot

Environment

winget --info
Windows Package Manager v1.9.25200
Copyright (c) Microsoft Corporation. All rights reserved.

Windows: Windows.Desktop v10.0.22631.4541
System Architecture: X64
Package: Microsoft.DesktopAppInstaller v1.24.25200.0

Winget Directories
-----------------------------------------------------------------------------------------------------------------------
Logs                               %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\Diag…
User Settings                      %LOCALAPPDATA%\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\LocalState\sett…
Portable Links Directory (User)    %LOCALAPPDATA%\Microsoft\WinGet\Links
Portable Links Directory (Machine) C:\Program Files\WinGet\Links
Portable Package Root (User)       %LOCALAPPDATA%\Microsoft\WinGet\Packages
Portable Package Root              C:\Program Files\WinGet\Packages
Portable Package Root (x86)        C:\Program Files (x86)\WinGet\Packages
Installer Downloads                %USERPROFILE%\Downloads

Links
---------------------------------------------------------------------------
Privacy Statement   https://aka.ms/winget-privacy
License Agreement   https://aka.ms/winget-license
Third Party Notices https://aka.ms/winget-3rdPartyNotice
Homepage            https://aka.ms/winget
Windows Store Terms https://www.microsoft.com/en-us/storedocs/terms-of-sale

Admin Setting                             State
--------------------------------------------------
LocalManifestFiles                        Enabled
BypassCertificatePinningForMicrosoftStore Disabled
InstallerHashOverride                     Disabled
LocalArchiveMalwareScanOverride           Disabled
ProxyCommandLineOptions                   Disabled
DefaultProxy                              Disabled

Screenshots and Logs

No response

@durrante durrante added the Issue-Bug It either shouldn't be doing this or needs an investigation. label Dec 11, 2024
@microsoft-github-policy-service microsoft-github-policy-service bot added the Needs-Triage This work item needs to be triaged by a member of the core team. label Dec 11, 2024
@durrante durrante changed the title [Package Issue]: Citrix.Workspace [Package Issue]: Citrix.Workspace is producing an 3010 exit code Dec 11, 2024
@Dragon1573
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Manually verified via Windows Sandbox, unable to reproduce. 😕

23:36:43 ~\...\winget-pkgs  [master ≡] 2ms pwsh> .\Tools\SandboxTest.ps1
--> Checking Dependencies
--> Starting Windows Sandbox, and:
    - Mounting the following directories:
      - C:\Users\Dragon1573\AppData\Local\Packages\Microsoft.DesktopAppInstaller_8wekyb3d8bbwe\SandboxTest as read-and-write
      - C:\Users\Dragon1573\DevDrive\Repository\winget-pkgs as read-and-write
    - Installing WinGet
    - Configuring Winget
--> Installing WinGet
--> Disabling safety warning when running installers
Tip: you can type 'Update-EnvironmentVariables' to update your environment variables, such as after installing a new software.

--> Configuring Winget
Enabled admin setting 'LocalManifestFiles'.
Enabled admin setting 'LocalArchiveMalwareScanOverride'.
PS C:\Users\WDAGUtilityAccount\Desktop\winget-pkgs> winget install --id Citrix.Workspace
The `msstore` source requires that you view the following agreements before using.
Terms of Transaction: https://aka.ms/microsoft-store-terms-of-transaction
The source requires the current machine's 2-letter geographic region to be sent to the backend service to function properly (ex. "US").

Do you agree to all the source agreements terms?
[Y] Yes  [N] No: Y
Found Citrix Workspace [Citrix.Workspace] Version 24.9.1.207
This application is licensed to you by its owner.
Microsoft is not responsible for, nor does it grant any licenses to, third-party packages.
Downloading https://downloadplugins.citrix.com/ReceiverUpdates/Prod/Receiver/Win/CitrixWorkspaceApp24.9.1.207.exe
  ██████████████████████████████   359 MB /  359 MB
Successfully verified installer hash
Starting package install...
Successfully installed

@stephengillie stephengillie removed the Needs-Triage This work item needs to be triaged by a member of the core team. label Dec 11, 2024
@DuckDuckStudio
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DuckDuckStudio commented Dec 18, 2024

Image

In #153966, the silent install parameter for this package was changed. I did not find a description of the /norestart parameter in the documentation for the package, but did find a description of the noreboot parameter.
Maybe it's caused by wrong installation parameters?
Edit: Unable to reproduce in a Windows11 x64 VM.

In addition, this package requires specific parameters to be silently uninstalled: 使用命令行界面进行卸载

原文 PR中的修改#153966 中,该软件包的静默安装参数被修改了。我在该软件包的文档中没有找到关于/norestart参数的说明,但找到了关于noreboot参数的说明
也许是因为错误的安装参数引起的?
另外,此软件包需要特定参数才能实现静默卸载:使用命令行界面进行卸载
编辑:未能在 Windows 11 z64 虚拟机上复现。

@DuckDuckStudio
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Should be fixed in #199973.

@durrante
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Should be fixed in #199973.

Thank you 👍

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