Tore Olav Ness Recruit Completion Submission

[toreolavfurreness]

Curriculum Completion Validation

• I verify that I have completed the Agent Academy - Recruit curriculum.

Solution Verification

• I verify that I have uploaded a screenshot of the IT Help Desk Agent overview page showing the configuration with my environment name shown into the field below.
• I verify that I have uploaded a screenshot of the final solution file with my environment name shown into the field below.

Final Solution Screenshots

Key Learnings and Takeaways

I learned how to create an agent from scratch, adding knowledge, topics and tools.
Specifically I found how to create specific descriptions for the generative orchestration interesting.

Challenges Faced

I was challenged a couple of times by Responsible AI warnings. Even if I copy/pasted the text and instructions from the course lab.

Final Thoughts

In the course it was used GPT-4.1, but standard in my developer tenant is GPT-5.0. I am not sure if this have any impact.

Badge validation form

• I verify that I have completed the badge validation form.