<Insert Name> Recruit Completion Submission #1687
Description
Curriculum Completion Validation
- I verify that I have completed the Agent Academy - Recruit curriculum.
Solution Verification
- I verify that I have uploaded a screenshot of the IT Help Desk Agent overview page showing the configuration with my environment name shown into the field below.
- I verify that I have uploaded a screenshot of the final solution file with my environment name shown into the field below.
Final Solution Screenshots
JMorgCoHelpdeskAgent_1_0_0_1_managed.zip
Key Learnings and Takeaways
The key components of a solution, agent and flows. The a trigger and an agent flow the difference.
Challenges Faced
Could not publish Agent using the trial version, took some time to work this out
Final Thoughts
Product is changing frequently that some of the content was outdated, would be good if at least the notes were up to date.
Badge validation form
- I verify that I have completed the badge validation form.