TwitterSentimentAnalysis.ipynb

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  "metadata": {
    "colab": {
      "name": "TwitterSentimentAnalysis.ipynb",
      "provenance": [],
      "collapsed_sections": [],
      "authorship_tag": "ABX9TyMfvaIak14zQClDNozDd9qt",
      "include_colab_link": true
    },
    "kernelspec": {
      "name": "python3",
      "display_name": "Python 3"
    },
    "language_info": {
      "name": "python"
    },
    "accelerator": "TPU"
  },
  "cells": [
    {
      "cell_type": "markdown",
      "metadata": {
        "id": "view-in-github",
        "colab_type": "text"
      },
      "source": [
        "<a href=\"https://colab.research.google.com/github/markpairdha/Twitter_Sentiment_Analysis/blob/main/TwitterSentimentAnalysis.ipynb\" target=\"_parent\"><img src=\"https://colab.research.google.com/assets/colab-badge.svg\" alt=\"Open In Colab\"/></a>"
      ]
    },
    {
      "cell_type": "markdown",
      "metadata": {
        "id": "HAWac1rJocak"
      },
      "source": [
        "**We are gonna be analyzing tweets made against an airline, and judging if they are of positive, negative or neutral sentiments.**\n",
        "\n",
        "**These types of models are massively used by Twitter and Facebook, to filter out to say hate speeches, or other unwanted comments on their platforms.**\n",
        "\n",
        "\n",
        "Dataset : [https://www.kaggle.com/crowdflower/twitter-airline-sentiment](https://www.kaggle.com/crowdflower/twitter-airline-sentiment)\n",
        "\n",
        "Done by [https://github.com/markpairdha](https://github.com/markpairdha)"
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "TJ17SjBzoxh0",
        "outputId": "9987719e-2176-47e4-d89a-f21aacc6f2a4"
      },
      "source": [
        "from google.colab import drive\n",
        "drive.mount('/content/drive')"
      ],
      "execution_count": 1,
      "outputs": [
        {
          "output_type": "stream",
          "text": [
            "Mounted at /content/drive\n"
          ],
          "name": "stdout"
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/",
          "height": 442
        },
        "id": "bDcQjDbi2Qa5",
        "outputId": "f8372f9d-8d9e-42fb-d2de-33c07557102f"
      },
      "source": [
        "import pandas as pd\n",
        "import nltk\n",
        "tweets = pd.read_csv('/content/drive/MyDrive/Colab Notebooks/twitter/Tweets.csv')\n",
        "tweets.head()\n",
        "#theres lot of unwanted columns "
      ],
      "execution_count": 2,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/html": [
              "<div>\n",
              "<style scoped>\n",
              "    .dataframe tbody tr th:only-of-type {\n",
              "        vertical-align: middle;\n",
              "    }\n",
              "\n",
              "    .dataframe tbody tr th {\n",
              "        vertical-align: top;\n",
              "    }\n",
              "\n",
              "    .dataframe thead th {\n",
              "        text-align: right;\n",
              "    }\n",
              "</style>\n",
              "<table border=\"1\" class=\"dataframe\">\n",
              "  <thead>\n",
              "    <tr style=\"text-align: right;\">\n",
              "      <th></th>\n",
              "      <th>tweet_id</th>\n",
              "      <th>airline_sentiment</th>\n",
              "      <th>airline_sentiment_confidence</th>\n",
              "      <th>negativereason</th>\n",
              "      <th>negativereason_confidence</th>\n",
              "      <th>airline</th>\n",
              "      <th>airline_sentiment_gold</th>\n",
              "      <th>name</th>\n",
              "      <th>negativereason_gold</th>\n",
              "      <th>retweet_count</th>\n",
              "      <th>text</th>\n",
              "      <th>tweet_coord</th>\n",
              "      <th>tweet_created</th>\n",
              "      <th>tweet_location</th>\n",
              "      <th>user_timezone</th>\n",
              "    </tr>\n",
              "  </thead>\n",
              "  <tbody>\n",
              "    <tr>\n",
              "      <th>0</th>\n",
              "      <td>570306133677760513</td>\n",
              "      <td>neutral</td>\n",
              "      <td>1.0000</td>\n",
              "      <td>NaN</td>\n",
              "      <td>NaN</td>\n",
              "      <td>Virgin America</td>\n",
              "      <td>NaN</td>\n",
              "      <td>cairdin</td>\n",
              "      <td>NaN</td>\n",
              "      <td>0</td>\n",
              "      <td>@VirginAmerica What @dhepburn said.</td>\n",
              "      <td>NaN</td>\n",
              "      <td>2015-02-24 11:35:52 -0800</td>\n",
              "      <td>NaN</td>\n",
              "      <td>Eastern Time (US &amp; Canada)</td>\n",
              "    </tr>\n",
              "    <tr>\n",
              "      <th>1</th>\n",
              "      <td>570301130888122368</td>\n",
              "      <td>positive</td>\n",
              "      <td>0.3486</td>\n",
              "      <td>NaN</td>\n",
              "      <td>0.0000</td>\n",
              "      <td>Virgin America</td>\n",
              "      <td>NaN</td>\n",
              "      <td>jnardino</td>\n",
              "      <td>NaN</td>\n",
              "      <td>0</td>\n",
              "      <td>@VirginAmerica plus you've added commercials t...</td>\n",
              "      <td>NaN</td>\n",
              "      <td>2015-02-24 11:15:59 -0800</td>\n",
              "      <td>NaN</td>\n",
              "      <td>Pacific Time (US &amp; Canada)</td>\n",
              "    </tr>\n",
              "    <tr>\n",
              "      <th>2</th>\n",
              "      <td>570301083672813571</td>\n",
              "      <td>neutral</td>\n",
              "      <td>0.6837</td>\n",
              "      <td>NaN</td>\n",
              "      <td>NaN</td>\n",
              "      <td>Virgin America</td>\n",
              "      <td>NaN</td>\n",
              "      <td>yvonnalynn</td>\n",
              "      <td>NaN</td>\n",
              "      <td>0</td>\n",
              "      <td>@VirginAmerica I didn't today... Must mean I n...</td>\n",
              "      <td>NaN</td>\n",
              "      <td>2015-02-24 11:15:48 -0800</td>\n",
              "      <td>Lets Play</td>\n",
              "      <td>Central Time (US &amp; Canada)</td>\n",
              "    </tr>\n",
              "    <tr>\n",
              "      <th>3</th>\n",
              "      <td>570301031407624196</td>\n",
              "      <td>negative</td>\n",
              "      <td>1.0000</td>\n",
              "      <td>Bad Flight</td>\n",
              "      <td>0.7033</td>\n",
              "      <td>Virgin America</td>\n",
              "      <td>NaN</td>\n",
              "      <td>jnardino</td>\n",
              "      <td>NaN</td>\n",
              "      <td>0</td>\n",
              "      <td>@VirginAmerica it's really aggressive to blast...</td>\n",
              "      <td>NaN</td>\n",
              "      <td>2015-02-24 11:15:36 -0800</td>\n",
              "      <td>NaN</td>\n",
              "      <td>Pacific Time (US &amp; Canada)</td>\n",
              "    </tr>\n",
              "    <tr>\n",
              "      <th>4</th>\n",
              "      <td>570300817074462722</td>\n",
              "      <td>negative</td>\n",
              "      <td>1.0000</td>\n",
              "      <td>Can't Tell</td>\n",
              "      <td>1.0000</td>\n",
              "      <td>Virgin America</td>\n",
              "      <td>NaN</td>\n",
              "      <td>jnardino</td>\n",
              "      <td>NaN</td>\n",
              "      <td>0</td>\n",
              "      <td>@VirginAmerica and it's a really big bad thing...</td>\n",
              "      <td>NaN</td>\n",
              "      <td>2015-02-24 11:14:45 -0800</td>\n",
              "      <td>NaN</td>\n",
              "      <td>Pacific Time (US &amp; Canada)</td>\n",
              "    </tr>\n",
              "  </tbody>\n",
              "</table>\n",
              "</div>"
            ],
            "text/plain": [
              "             tweet_id  ...               user_timezone\n",
              "0  570306133677760513  ...  Eastern Time (US & Canada)\n",
              "1  570301130888122368  ...  Pacific Time (US & Canada)\n",
              "2  570301083672813571  ...  Central Time (US & Canada)\n",
              "3  570301031407624196  ...  Pacific Time (US & Canada)\n",
              "4  570300817074462722  ...  Pacific Time (US & Canada)\n",
              "\n",
              "[5 rows x 15 columns]"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 2
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "s4837ldr2-Mf",
        "outputId": "59475d16-8d9b-4668-a8a8-4e3573ca8886"
      },
      "source": [
        "tweets.shape"
      ],
      "execution_count": 3,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/plain": [
              "(14640, 15)"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 3
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "Kn8VuEFI3Aoi",
        "outputId": "7c3119aa-226c-491c-884c-7fcaa57e7c7a"
      },
      "source": [
        "tweets_df = tweets.drop(tweets[tweets['airline_sentiment_confidence']<0.5].index,axis=0)\n",
        "tweets_df.shape"
      ],
      "execution_count": 4,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/plain": [
              "(14404, 15)"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 4
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "id": "MFU0jrTB3hVM"
      },
      "source": [
        "X=tweets_df['text']\n",
        "y=tweets_df['airline_sentiment']"
      ],
      "execution_count": 5,
      "outputs": []
    },
    {
      "cell_type": "code",
      "metadata": {
        "id": "zz6v4hlz3oe4"
      },
      "source": [
        "# cleaning the data"
      ],
      "execution_count": 6,
      "outputs": []
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "TpmxbQbh3teo",
        "outputId": "99c587fa-85ee-412f-9465-4223a8c8d287"
      },
      "source": [
        "from nltk.corpus import stopwords\n",
        "nltk.download('stopwords') \n",
        "stop_words = stopwords.words('english') #stop words are a,an,the,this,that,...\n",
        "\n",
        "import string\n",
        "punct = string.punctuation  #removing punctuations \n",
        "\n",
        "from nltk.stem import PorterStemmer \n",
        "stemmer=PorterStemmer()     #(cook,cooking,cooked -> root word(COOK.))"
      ],
      "execution_count": 7,
      "outputs": [
        {
          "output_type": "stream",
          "text": [
            "[nltk_data] Downloading package stopwords to /root/nltk_data...\n",
            "[nltk_data]   Unzipping corpora/stopwords.zip.\n"
          ],
          "name": "stdout"
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "id": "-dczpBp53_bq"
      },
      "source": [
        "import re\n",
        "cleaned_data = []\n",
        "for i in range(len(X)):\n",
        "  tweet = re.sub('[^a-zA-Z]',' ',X.iloc[i]) #replace everything not belonging to a-zA-Z with space.\n",
        "  tweet=tweet.lower().split()\n",
        "  tweet = [stemmer.stem(word) for word in tweet if (word not in stop_words) and (word not in punct)] #remove punctuation,stop words\n",
        "  tweet = ' '.join(tweet)\n",
        "  cleaned_data.append(tweet)"
      ],
      "execution_count": 8,
      "outputs": []
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "qb9EZGK_4gVM",
        "outputId": "8b205dac-bb9a-48c1-fa88-90bfe4f12bd9"
      },
      "source": [
        "cleaned_data"
      ],
      "execution_count": 9,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/plain": [
              "['virginamerica dhepburn said',\n",
              " 'virginamerica today must mean need take anoth trip',\n",
              " 'virginamerica realli aggress blast obnoxi entertain guest face amp littl recours',\n",
              " 'virginamerica realli big bad thing',\n",
              " 'virginamerica serious would pay flight seat play realli bad thing fli va',\n",
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              " 'virginamerica well',\n",
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              " 'virginamerica thank',\n",
              " 'virginamerica sfo pdx schedul still mia',\n",
              " 'virginamerica excit first cross countri flight lax mco heard noth great thing virgin america daystogo',\n",
              " 'virginamerica flew nyc sfo last week fulli sit seat due two larg gentleman either side help',\n",
              " 'fli virginamerica',\n",
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              " 'virginamerica love graphic http co ut grrwaaa',\n",
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              " 'virginamerica miss worri togeth soon',\n",
              " 'virginamerica amaz get cold air vent vx noair worstflightev roast sfotobo',\n",
              " 'virginamerica lax ewr middl seat red eye noob maneuv sendambien andchexmix',\n",
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              " 'virginamerica help left expens headphon flight iad lax today seat one answer l amp f number lax',\n",
              " 'virginamerica await return phone call would prefer use onlin self servic option',\n",
              " 'virginamerica great news america could start flight hawaii end year http co r p zy fe via pacificbiznew',\n",
              " 'nice rt virginamerica vibe moodlight takeoff touchdown moodlitmonday sciencebehindtheexperi http co unxtqp',\n",
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              " 'virginamerica freddieaward done done best airlin around hand',\n",
              " 'virginamerica book flight hawaii',\n",
              " 'virginamerica chat support work site http co vhp gtdwpk',\n",
              " 'virginamerica view downtown lo angel hollywood sign beyond rain mountain http co dw nf ibtr',\n",
              " 'virginamerica hey first time flyer next week excit hard time get flight ad elev account help',\n",
              " 'virginamerica plz help win bid upgrad flight lax gt sea',\n",
              " 'virginamerica unus ticket move new citi fli fli expir travelhelp',\n",
              " 'virginamerica flight leav dalla seattl time feb',\n",
              " 'virginamerica elevategold good reason rock',\n",
              " 'virginamerica dream http co oa drfaoq http co lwwdac khx',\n",
              " 'virginamerica wow blew mind',\n",
              " 'virginamerica ladygaga carrieunderwood last night tribut soundofmus oscar ladygaga think carrieunderwood agre',\n",
              " 'virginamerica ladygaga carrieunderwood entertain',\n",
              " 'virginamerica flight way suppos take minut ago websit still show time flight thank',\n",
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              " 'virginamerica wish flew atlanta soon',\n",
              " 'virginamerica ladygaga carrieunderwood juli andrew hand',\n",
              " 'virginamerica flight leav dalla la februari th',\n",
              " 'virginamerica hi excit lga gt dal deal tri book sinc last week amp page never load thx',\n",
              " 'virginamerica know need spotifi stat guiltypleasur',\n",
              " 'virginamerica ladygaga carrieunderwood ladi gaga amaz',\n",
              " 'virginamerica ladygaga carrieunderwood carri',\n",
              " 'virginamerica new market song http co f lfulcbq let us know think',\n",
              " 'virginamerica ladygaga carrieunderwood juli andrew first ladi gaga wow last night carri meh',\n",
              " 'virginamerica call week ago ad flight elev still shown help',\n",
              " 'virginamerica ladygaga carrieunderwood great go carrieunderwood',\n",
              " 'virginamerica ladygaga carrieunderwood sorri mari martin first',\n",
              " 'virginamerica ladygaga carrieunderwood love three realli beat classic',\n",
              " 'virginamerica flight dal dca pm tri check could statu pleas',\n",
              " 'virginamerica heyyyi guyyyi tri get hour someon call pleas',\n",
              " 'virginamerica hi virgin hold minut earlier flight la nyc tonight earlier pm',\n",
              " 'virginamerica congrat win travelzoo award best deal airlin us http co kj iljaebv',\n",
              " 'virginamerica everyth fine lost bag',\n",
              " 'virginamerica need chang reserv virgin credit card need modifi phone waiv chang fee onlin',\n",
              " 'virginamerica email custom servic team let know need track number',\n",
              " 'virginamerica hi book flight need add baggag',\n",
              " 'virginamerica airlin awesom lax loft need step game dirti tabl floor http co hy vrfhjht',\n",
              " 'virginamerica worri great ride new plane great crew airlin like',\n",
              " 'virginamerica awesom flew yall sat morn way correct bill',\n",
              " 'virginamerica watch best student film countri feet cmfat feet http co kek pdmgif',\n",
              " 'virginamerica first time fli differ rate polici media bag thank',\n",
              " 'virginamerica go custom servic anyway speak human asap thank',\n",
              " 'virginamerica happen doom',\n",
              " 'virginamerica supp biz travel like southwestair custom servic like jetblu neverflyvirginforbusi',\n",
              " 'virginamerica appli member inflight crew team im interest flightattend dreampath g',\n",
              " 'virginamerica best whenev begrudgingli use airlin delay late flight',\n",
              " 'virginamerica interest fli cancel flight next four flight plan neverflyvirginforbusi',\n",
              " 'virginamerica disappoint experi share everi busi travel meet neverflyvirgin',\n",
              " 'virginamerica troubl ad flight wife book elev account help http co px hqok r',\n",
              " 'virginamerica bring reserv onlin use flight book problem code',\n",
              " 'virginamerica random q distribut elev avatar bet kitti disproportion share http co aptzpurop',\n",
              " 'virginamerica lt fli va life happen tri chang trip jperhi help va home page let',\n",
              " 'virginamerica site back',\n",
              " 'virginamerica rnp yeah know',\n",
              " 'virginamerica hi get point elev account recent flight add flight point account',\n",
              " 'virginamerica like tv interest video disappoint cancel flightl flight flight went jfk saturday',\n",
              " 'virginamerica land lax hour late flight bag check busi travel friendli nomorevirgin',\n",
              " 'virginamerica flight redirect',\n",
              " 'virginamerica websit btw new websit great user experi time anoth redesign',\n",
              " 'virginamerica check add bag websit work tri desktop mobil http co avyqdmpi',\n",
              " 'virginamerica let scan passeng leav plane told someon remov bag st class bin uncomfort',\n",
              " 'virginamerica phone number find call flight reserv',\n",
              " 'virginamerica anyon anyth today websit useless one answer phone',\n",
              " 'virginamerica tri add boy princ ressi sf thursday virginamerica lax http co gsb j c gm',\n",
              " 'virginamerica must travel miss flight late flight check bag miss morn appoint lost busi sfo lax',\n",
              " 'virginamerica check new music http co marcnocwzn',\n",
              " 'virginamerica direct flight fll gt sfo unexpect layov vega fuel yet peep next bought vega flight sneaki',\n",
              " 'virginamerica late flight bag check lost busi miss flight apt three peopl flight exp',\n",
              " 'virginamerica amaz custom servic raeann sf best customerservic virginamerica fli',\n",
              " 'virginamerica call servic line hung awesom sarcasm',\n",
              " 'virginamerica site trip tri check get plain text version reluct enter card info',\n",
              " 'virginamerica schedul sfo dal flight today chang th due weather look like flight still',\n",
              " 'virginamerica getaway deal may one way lot cool citi http co tzzjhuibch cheapflight farecompar',\n",
              " 'virginamerica getaway deal may one way lot cool citi http co rpdbpx wnd cheapflight farecompar',\n",
              " 'virginamerica getaway deal may one way lot cool citi http co b xi yg cheapflight farecompar',\n",
              " 'virginamerica getaway deal may one way lot cool citi http co qdljhsloi cheapflight farecompar',\n",
              " 'virginamerica great week',\n",
              " 'virginamerica concern fli plane need delay due tech stop',\n",
              " 'virginamerica best airlin flown easi chang reserv help repres amp comfort fli experi',\n",
              " 'virginamerica anoth rep kick butt naelah repres team beauti thank',\n",
              " 'virginamerica beauti front end design right cool still book ticket b c back end secur',\n",
              " 'virginamerica love team run gate e la tonight wait delay flight kept thing entertain',\n",
              " 'virginamerica use anoth browser amp brand reput built tech respons cross browser compat websit',\n",
              " 'virginamerica flight flight book problem site total folk problem',\n",
              " 'virginamerica like custom servic min delay connect passeng seem long va',\n",
              " 'virginamerica thank outstand nyc jfk crew move mountain get home san francisco tonight',\n",
              " 'virginamerica absolut best team custom servic ever everi time fli delight thank',\n",
              " 'virginamerica provid complimentari upgrad first class avail seat',\n",
              " 'virginamerica need chang flight that schedul hour min wait time phone im call intern help',\n",
              " 'virginamerica complet awesom experi last month bo la nonstop thank awesom flight depart time vabeatsjblu',\n",
              " 'virginamerica watch oscar jfk gt sfo flight',\n",
              " 'virginamerica flight cancel flightl',\n",
              " 'virginamerica fail custom check process link tsa pre check',\n",
              " 'virginamerica fidifamili us terribl airlin gave us hotel hotlin number said sorri',\n",
              " 'virginamerica flight number sfo cabo san luca arriv yet',\n",
              " 'virginamerica chrysichrys assist yesterday u cancel flightl flight give us hotel hotlin shame',\n",
              " 'virginamerica anoth delay flight likingyoulessandless',\n",
              " 'virginamerica need regist servic dog first class ticket sfo gt dull phone queue hour longer pl advis',\n",
              " 'virginamerica rock make watch oscar flight redcarpet oscar oscar',\n",
              " 'virginamerica reallytallchri drop track http co zv pt trk',\n",
              " 'virginamerica alway xoxo',\n",
              " 'virginamerica book seat flight buy even check creat much anxieti frustrat',\n",
              " 'virginamerica think pay extra buck rt luggag might afford hire extra hand sfo lame',\n",
              " 'virginamerica best custom servic rep world irmafromdalla take cake',\n",
              " 'virginamerica pleas provid statu flight cant imagin time web indic dude weather dalla',\n",
              " 'virginamerica amaz staff amp super help ran waltdisneyworld princesshalf spoil comfort',\n",
              " 'virginamerica paid premium fli across countri cancel flight flight offer check fee upgrad love sad face',\n",
              " 'virginamerica question possibl book seat infant give option want seat',\n",
              " 'alway togeth welcom rt virginamerica jessicajaym welcom',\n",
              " 'virginamerica flight home dc sunset globe backtowint back work refresh http co vx vbctdlf',\n",
              " 'virginamerica understand need dm give answer damag luggag polici',\n",
              " 'virginamerica mean polici destroy luggag',\n",
              " 'virginamerica special assist travel alon w kid infant prioriti board',\n",
              " 'virginamerica thank check ticket purchas custom happi',\n",
              " 'virginamerica websit ever come back onlin',\n",
              " 'virginamerica flight love field sfo definit cancel flightl monday februari',\n",
              " 'virginamerica flight lga dfw time',\n",
              " 'virginamerica driver licens expir littl month fli friday morn use expir licens',\n",
              " 'virginamerica problem flight book problem web site keep give error contact phone phone minut wait',\n",
              " 'virginamerica reschedul cancel flightl flight onlin chang button grey',\n",
              " 'virginamerica rang wait minut book ticket vendor fix site',\n",
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              " 'virginamerica pair includ red wine white offer redwineisbett',\n",
              " 'virginamerica websit',\n",
              " 'virginamerica site seem littl wonk right may want look tri two browser css http co qsqmm kf',\n",
              " 'virginamerica disappoint agent design silver statu check line dull airport close assist paseng',\n",
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              " 'virginamerica normal receiv repli central baggag baggageissu smh',\n",
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              " 'virginamerica jump dalla austin market dalla news http co ewwgi gdx',\n",
              " 'virginamerica beat ep view take southwestair va luv investor busi daili http co flwmgdahxu',\n",
              " 'virginamerica lister show monday',\n",
              " 'virginamerica begin dalla austin flight april ketr http co ssuvwwkyhh',\n",
              " 'virginamerica congrat got busi ewr sfo lax fuck unit fl sfo ewr clincher',\n",
              " 'virginamerica appli week ago heard back fli week disappoint',\n",
              " 'virginamerica love know polici damag luggag',\n",
              " 'virginamerica thank follow',\n",
              " 'virginamerica mani apolog r wors airlin even respond cudtom',\n",
              " 'virginamerica shame va make peopl spend money strand citi airlin land jfk reimburs',\n",
              " 'virginamerica ttinac dm',\n",
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              " 'virginamerica way fli elev gold',\n",
              " 'virginamerica guy flight cmh',\n",
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              " 'virginamerica flight stuff wrong noth worst flight ever',\n",
              " 'virginamerica issu find miss item plane help find airport plane head next',\n",
              " 'virginamerica match americanairlin statu cool',\n",
              " 'virginamerica met match got statu anoth airlin upgrad http co h rdktqi asarco es ar',\n",
              " 'virginamerica tri book flight guy websit let lose busi',\n",
              " 'virginamerica suck',\n",
              " 'virginamerica thank',\n",
              " 'virginamerica dm issu persist',\n",
              " 'virginamerica never rec cancel flightlat notic left w option fli ps drive la red eye mon w kid',\n",
              " 'virginamerica tri book flight amp site',\n",
              " 'virginamerica flight fli boston tomorrow need home cancel flightl flight anyth',\n",
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              " 'virginamerica websit tri check',\n",
              " 'virginamerica done thank quick respons appar faster sit hold',\n",
              " 'virginamerica nervou flight dc lax get cancel flightl tomorrow sent dm help',\n",
              " 'virginamerica cool pictur anoth virginamerica plane wing site http co b agfd c',\n",
              " 'virginamerica keep great work',\n",
              " 'virginamerica good peopl love field amaz pressur texa beatstheoth crisi pleas fli ny',\n",
              " 'virginamerica thank great flight la boston pilot great job land snow go back la serious',\n",
              " 'virginamerica pleas get new york area monday afternoon',\n",
              " 'virginamerica thank much awesom support guy rock',\n",
              " 'virginamerica seat row reclin mention websit soreback',\n",
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              " 'virginamerica cancel flight flight today precipit scare',\n",
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              " 'virginamerica cancel flight flight vx one sec delay airport next cancel flightl gonna email call reschedul',\n",
              " 'virginamerica problem link email check thank',\n",
              " 'virginamerica chang anoth airlin get dc today unit abl land dc cost ugh',\n",
              " 'virginamerica look forward first flight today cancel flightl along subsequ one',\n",
              " 'virginamerica put great deal pdx la la pdx show love http co eniqg buzj',\n",
              " 'virginamerica wish afford fli next friday go back home love everyth airlin',\n",
              " 'virginamerica gonna deal dalla dc deal dc dalla sad',\n",
              " 'virginamerica bug report guy',\n",
              " 'virginamerica hold time call center bit much',\n",
              " 'virginamerica like http co vpqem xuq',\n",
              " 'virginamerica site help',\n",
              " 'virginamerica best flight attend ever http co pxdel nq l',\n",
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              " 'virginamerica thank much',\n",
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              " 'virginamerica nice done',\n",
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              " 'virginamerica thank great custom servic today amp help get travel sort',\n",
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              " 'virginamerica passeng flt assault flown trust ban crew file report faanew',\n",
              " 'virginamerica current bug websit show select departur citi select destin citi http co sllyib vq',\n",
              " 'virginamerica luggag sever dent miss wheel come baggag claim san luggag agent miranda think help',\n",
              " 'virginamerica thank easi itinerari shift impend weather quick painless amp free',\n",
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              " 'virginamerica plan start fli direct dal la',\n",
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              " 'virginamerica see',\n",
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              " 'virginamerica know fli virgin fight mayweatherpacquiao',\n",
              " 'virginamerica inflight team make experi amaz',\n",
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              " 'virginamerica move seat notic better seat cabin select behind row select disappoint',\n",
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              " 'virginamerica fav airlin',\n",
              " 'virginamerica hot femal pilot sweet dca sfo',\n",
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              " 'virginamerica thank',\n",
              " 'virginamerica anyth go websit get lot error past minut',\n",
              " 'virginamerica think left someth plane yesterday call ah',\n",
              " 'virginamerica need follow back order dm',\n",
              " 'virginamerica need start fli kciairport',\n",
              " 'virginamerica told check airlin regul first contact',\n",
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              " 'virginamerica achiev second year profit despit revenu pressur capa aviat http co zsuztnaijq',\n",
              " 'virginamerica give posit outlook see increas competit reuter http co jeu od eyj',\n",
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              " 'virginamerica weather delay gt next week jfk bo dca',\n",
              " 'virginamerica madbe check websit go airport',\n",
              " 'virginamerica guy know check link email broken http co npxb obmr',\n",
              " 'virginamerica pilot say expect choppi land nyc due gusti wind w temperatur degre amp w windchil',\n",
              " 'virginamerica love wait monday return flight mostli watch inflight safeti video sorrynotsorri',\n",
              " 'virginamerica lost luggag day ago flight vx lax iad amp call everi day respons pleas give back stuff',\n",
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              " 'virginamerica mean probabl inappropri board',\n",
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              " 'virginamerica understand help thx comp',\n",
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              " 'virginamerica thank absolut',\n",
              " 'virginamerica look like broken link asset http co oardjjgrrd',\n",
              " 'virginamerica readi let say togeth noooo turbul today',\n",
              " 'virginamerica manag itinerari section websit seem broken http co pujvcelng',\n",
              " 'virginamerica check site look like everi time load http co kaci awdbw',\n",
              " 'virginamerica u help freyabevan fund need urgent treatment old battl cancer could u help flight freyasfund',\n",
              " 'virginamerica may start servic hawaii sanfrancisco year http co ypo nyprzl biztravel',\n",
              " 'virginamerica carrier less half price round trip fare stun http co ukdjjijrow',\n",
              " 'virginamerica wtf happen pdx late flight march one way sfo',\n",
              " 'virginamerica add dtw sold',\n",
              " 'virginamerica free drink flight back free promo',\n",
              " 'virginamerica ssal thank',\n",
              " 'virginamerica momma made',\n",
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              " 'virginamerica help flight jkf tonight seat c left portfolio need back',\n",
              " 'virginamerica shrinerack seattl bound wifey got duffl vday keeper holla http co jloiblnair',\n",
              " 'virginamerica luggag gone file paperwork promis call email still resolut respons central luggag',\n",
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              " 'virginamerica thank',\n",
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              " 'virginamerica thank love soft view travel san sfo http co cnctl g ef',\n",
              " 'virginamerica request mileag challeng statu sever week ago onlin heard back get help',\n",
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              " 'virginamerica nice lofti view flylaxairport silverstatu http co f tp dawbd',\n",
              " 'virginamerica appli statu match feb got confirm email day still news though guy drop ball late flightli',\n",
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              " 'virginamerica ador look forward flight austin two week',\n",
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              " 'virginamerica serious though direct flight sfo fll may',\n",
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              " 'virginamerica vx jfk la dirti plane standard',\n",
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              " 'virginamerica delay',\n",
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              " 'virginamerica add pillow instead lie flat seat first class arm race http co sfjduahx z skift',\n",
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              " 'virginamerica dm u also add',\n",
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              " 'virginamerica bought tix atx dalla rout thank ad love yr airlin amp yr websit best transact site ever',\n",
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              " 'virginamerica gave credit late flight flight yesterday great servic wow moment unexpect gestur',\n",
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              " 'virginamerica submit statu match request back still heard fli monday look acceler',\n",
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              " 'virginamerica atlant plough lone furrow middleeast http co dcobokn ee thenationalua',\n",
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              " 'virginamerica cannot even open laptop seat c paid premium let',\n",
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              " 'virginamerica statu match week gone news flt next week hope flt count toward requir cust svc help',\n",
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              " 'virginamerica thank see soon excit see expans destin spread wing',\n",
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              " 'virginamerica add austin dalla love field rout http co xwjol flh http co aormfkac',\n",
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              " 'virginamerica come abc one network channel',\n",
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              " 'virginamerica dear virgin custom strand sf day amp cost least accommod',\n",
              " 'virginamerica use next airlin commerci lol http co pxexilsjb',\n",
              " 'virginamerica group virgin other bo weather expos actual cu serv model never flight book problem virgin',\n",
              " 'virginamerica one travel affect boston storm shock virgin complet apathi toward custom',\n",
              " 'virginamerica umm reason someon differ contact contact get definit answer',\n",
              " 'virginamerica tri make chang advanc hour prior tri onlin earlier want chang fee',\n",
              " 'virginamerica way chang main cabin main cabin select flight without pay chang fee penalti',\n",
              " 'virginamerica guy perfect alway lt wervirgin',\n",
              " 'virginamerica thank best custom servic left industri',\n",
              " 'virginamerica give silver statu month',\n",
              " 'virginamerica realli wish fli fargo fargoairport fare amaz',\n",
              " 'virginamerica mood light point reclin seat kickin feet',\n",
              " 'virginamerica group got cancel flightlat fee waiv ticket book rep help either',\n",
              " 'virginamerica sign bonus enrol elev',\n",
              " 'virginamerica got pm newark home la folk ewr incred letsgohom',\n",
              " 'virginamerica morn question regard elev point amp flight dm',\n",
              " 'virginamerica still wait see starryey dev',\n",
              " 'virginamerica wonder guy reciev dm abl potenti respond asap',\n",
              " 'virginamerica fli lax sfo look awesom movi lineup actual wish long haul',\n",
              " 'virginamerica book town fare way restr http co xrdtov nl http co byackc jenniferdawnpro',\n",
              " 'unit thank',\n",
              " 'unit thank take care mr happi custom',\n",
              " 'unit still refund word via dm pleas resolv issu cancel flightl flight useless assist trip',\n",
              " 'unit delay due lack crew delay long line deic still need improv servic unit',\n",
              " 'unit even intern flight glasgow u orlando newark min',\n",
              " 'unit think board flight au earli think',\n",
              " 'unit understand tough way get airport w seriou risk accid steep price',\n",
              " 'unit gate agent hook altern flight way prevent constant issu would rock',\n",
              " 'unit fli gla mco week long airport departur intern domest ta',\n",
              " 'unit thank',\n",
              " 'unit thank ticket',\n",
              " 'unit law polici',\n",
              " 'unit worst nonrefund first class ticket oh select global fc system auto select economi w upgrad',\n",
              " 'unit cheertymedad buy tix day flight transfer tix flaw secur logic flaw custom servic',\n",
              " 'unit start claim week unrealist realli suppos go long car seat child ridicul',\n",
              " 'unit follow pleas airlin beautiful',\n",
              " 'unit sure unit info system',\n",
              " 'unit car seat lost unit reimburs new one pair shoe necess child',\n",
              " 'unit submit respons link sent',\n",
              " 'unit ye david allan send email number kmm v l km case',\n",
              " 'unit highbuddyyi total suck cousin work phl said unit',\n",
              " 'unit want let know wonder rosetta gate agent work flight dan ase let know wasappreci',\n",
              " 'unit ye paper voucher got januari th',\n",
              " 'unit begin feb call unit said would send anoth voucher mail never got anyth tiredofwait',\n",
              " 'unit internet great thing email execut compani mayb respond time manner',\n",
              " 'unit need use chase unit club pass yr old son come pass',\n",
              " 'unit suppos number',\n",
              " 'unit that weak see ya hey virginamerica',\n",
              " 'unit flew back w compani sinc unit didnt earlier flight',\n",
              " 'unit lost voucher given miami aeroport jan use',\n",
              " 'unit tri book award septemb need flight aegeanairlin show even w mani award seat availab',\n",
              " 'unit sure drive total hour get bag like explain debacl one want talk',\n",
              " 'unit cheertymedad gee like almost care ppl think int trust adult w daughter',\n",
              " 'unit see told repeatedli pilot late flight kept get late flightr board defibril issu',\n",
              " 'unit prefer secur line anymor tsa pre check pull silverairway partner flight platinum spoil',\n",
              " 'unit newarkliberti airport need indic differ gate termin amp c flyingainteasi',\n",
              " 'unit ye pleas newli marri tri updat last name preexist intern flight seem easi',\n",
              " 'unit unit refus reissu lost voucher plane take due mechan badcustomerservic',\n",
              " 'unit also run instruct shatter comput http co oaflfr wxb',\n",
              " 'unit ye agent last minut one agent rude thank ladan nice',\n",
              " 'unit right overnight miami',\n",
              " 'unit client hr layov iah day claim amp recheck luggag taken care',\n",
              " 'unit tri find loaner seat new use use car seat illeg accord safeti regul',\n",
              " 'unit dmed detail',\n",
              " 'unit iah charlott baggag claim rep latric h customerservic non exist ignor custom inappropri touch custom',\n",
              " 'unit kewl also let know overhead bin row inop love good abbrev',\n",
              " 'unit thank help got need issu austrian guess sit awhil longer',\n",
              " 'unit uctraveladvisor would love respond websit saw realli long form busi new seat bad',\n",
              " 'unit refund flight voucher anoth flight differ airlin expens today hour drive inconveni',\n",
              " 'unit receiv call back day infant car seat suppos go anywher child',\n",
              " 'unit thank concern contact custom care upon return australia',\n",
              " 'unit well sit ground time wait gate tiredofthi',\n",
              " 'unit airport snow remov method keep good work folk cessna becom http co v tmusjvu',\n",
              " 'unit need guy book plane concern travel someon els move forward',\n",
              " 'unit measli e certif appreci loyal custom wait hr tarmac ua unaccept',\n",
              " 'unit email address usernam sign avail',\n",
              " 'unit thank abl claim interim expens cost stuff',\n",
              " 'unit rude rude',\n",
              " 'unit get board pass austrian airlin codeshar flight rebook incl hour layov amp stuck outsid sec',\n",
              " 'unit receiv flight unit truli break guitar unitedbreaksguitar wantmymoneyback',\n",
              " 'unit flew telaviv paid third suitcas even make plane besid impolit servic',\n",
              " 'unit bag still colo spring disabl search unfamiliar airport look bag good outcom',\n",
              " 'unit shame flex ticket transfer rule even call neurosurgeri icu enough',\n",
              " 'unit denver said handl baggag made colo spring gave number call help either',\n",
              " 'unit guy need seriou train custom servic mani better option put way guy handl ur mistak',\n",
              " 'unit ord dca',\n",
              " 'unit found problem avoid like plagu told find supervisor',\n",
              " 'unit zcc u cancel flight flight h advanc need connect flight reschedul link help help gf wait month see',\n",
              " 'unit fli',\n",
              " 'unit addit first flight delay hour arriv destin hr late flight',\n",
              " 'unit cancel flight flight rebook us ad flight drive denver kc thank',\n",
              " 'unit announc pre board address mobil disabl requir travel lot stuff preboard',\n",
              " 'unit flew unit last month experi awesom',\n",
              " 'unit travel book thru unit group dept okc ticket agent less will help connect lax',\n",
              " 'unit v upset disabl servic told one employe carri medic equip rude',\n",
              " 'unit thnx quick repli think assist intl grp put consider inconveni today',\n",
              " 'unit wont transfer flight ticket accompani yr old activ militari mom emerg brain surgeri wow',\n",
              " 'unit getmeontop week late flightr still receiv mile mileageplu gift card starbuck card hand',\n",
              " 'unit k alway hope improv',\n",
              " 'unit yet complain guy check luggag throw bag around unfortun coincid hope',\n",
              " 'unit okc ticket agent roger mclarren sp less help intl group travel problem find supervisor help',\n",
              " 'unit mobil app need construct ground os categori expens get right',\n",
              " 'unit anoth fail unit ticket agent okc less help could care less problem american come',\n",
              " 'unit also work wc coach good thing bird land ahead schedul use wc stat',\n",
              " 'unit os control rather verizonwireless app new',\n",
              " 'unit sent email custom care tell may break sincer hope help',\n",
              " 'unit silli fli delta today unit club staff attend surli unhelp alway seem bother peski folk',\n",
              " 'unit phone number find call flight reserv',\n",
              " 'unit well fix miss buddi th bday neglig attempt make',\n",
              " 'unit believ help custom servic like said want number someon fix',\n",
              " 'unit help baggag servic desk said bc tsa screen fll bag made bag ewr',\n",
              " 'unit mobil board pass disappear phone stand line board second time week hmm',\n",
              " 'unit record rozana newark love help choosekind',\n",
              " 'unit last night ord lga',\n",
              " 'unit thx updat',\n",
              " 'unit thank',\n",
              " 'unit dm nut',\n",
              " 'unit explain eager flight attend tri ask vision ccicanin guid dog',\n",
              " 'unit point ask detail servicedog book flight crew read continu',\n",
              " 'unit tri one avail bogota everyon rude houston stuck hour guy',\n",
              " 'unit worst unitedflightsev ua la iad mechan problem took land fix delay wtfodd',\n",
              " 'unit despit bag make newark good inform email track updat help',\n",
              " 'unit go ua outbound flight last thur delay hr long delay worst unitedflightsev',\n",
              " 'unit worst unitedflightsev ua iad la mechan problem switch aircraft delay hour',\n",
              " 'unit crash tri check',\n",
              " 'unit wow deal plu seat avail easi chang make custom happi',\n",
              " 'unit thank info alreadi knew',\n",
              " 'unit airlin troubl winter amp get good custom servic contact http co aqjn hwnac negoti resolut',\n",
              " 'unit logan board gong show due lax carri enforc bin full coat room bag u need better system',\n",
              " 'unit thank',\n",
              " 'unit blackmail pay extra return ticket nullifi san francisco airport terribl servic rep scam',\n",
              " 'unit email address reach long dm',\n",
              " 'unit disappoint u didnt honor credit given ur mistak take busi elsewher',\n",
              " 'unit ua still wait suppos depart',\n",
              " 'unit credit last trip never came mail',\n",
              " 'unit ok month wait hear airlin gave quit bit day request terribl servic',\n",
              " 'unit process ever end still wait repli sinc month pathet customerservic',\n",
              " 'unit go websit flight book problem three ticket today boot system umpteen time',\n",
              " 'unit get account number websit say email unavail',\n",
              " 'unit need book two one way order fli unaccompani minor',\n",
              " 'unit receiv bag last night still miss one',\n",
              " 'unit simonroesn need upgrad seat even economi plu like sit concret bench',\n",
              " 'unit pl help babi hannah get life save surgeri requir need help pl donat rt http co kqnrrp',\n",
              " 'unit bet wont honour like mine ey',\n",
              " 'unit nd flight also delay pilot board sit schedul',\n",
              " 'unit guess much ask huh',\n",
              " 'unit hard stay upset someon least tri show remors',\n",
              " 'unit way simpl apolog goe long way even hollow one obviou care well',\n",
              " 'unit one time thing either shock pattern repeat neglect disrespect',\n",
              " 'unit finger cross amp intact disappoint experi actual say enjoy use',\n",
              " 'unit incred easi fix would rather stay comfort zone get forc mine',\n",
              " 'unit juli zero excus date system caus problem like',\n",
              " 'unit everyon around us sit friend famili member book ticket octob decemb bought',\n",
              " 'unit sure talk go nonstop flight sna sfo sfo ewr',\n",
              " 'unit move americanair unit talk servic',\n",
              " 'unit pleas good weekend',\n",
              " 'unit ask legitim question systemwid vs local problem got back unrel flightd copi past better',\n",
              " 'unit time call need ski go airport get faith unit',\n",
              " 'unit see guy amaz one compani continu make mistak yet fail held account error',\n",
              " 'unit tourist wonder super tide tide centuri french u k coast http co gxdqortss',\n",
              " 'unit yeah sorri alway problem unit intern reput problem',\n",
              " 'unit yall probabl work',\n",
              " 'unit mayb bbbne sd ks ia would care hear went whoever listen issu caus',\n",
              " 'unit wonder share fb insta would produc number charact realli limit stori tell',\n",
              " 'unit tell number call left airport neglig pilot staff',\n",
              " 'unit could email resent doesnt appear arriv',\n",
              " 'unit ye pleas tri get pop newark',\n",
              " 'unit follow order dm come',\n",
              " 'unit unit coupon make broken entertain system hour flight serious ridicul learncustomerservic',\n",
              " 'unit drop bag overnight amp leav week suppos hold bag',\n",
              " 'unit dm detail still respons book today',\n",
              " 'unit know probabl way get cheaper airfar ticket flight leav hour',\n",
              " 'unit someon pleas explain process happen properti found plane passeng leav heathrow',\n",
              " 'unit abl dm confirm number',\n",
              " 'unit sent messag let know got twitter liter also realli go stuck hr',\n",
              " 'unit unhappi respons complaint email nd feb ref aw custom servic',\n",
              " 'unit dm work',\n",
              " 'unit privat jet would cool work tri',\n",
              " 'unit given option use unit travelbank recent flight book problem help use recoup fund thank',\n",
              " 'unit common keep paper work readi delay flight meet choosechicago',\n",
              " 'unit yul ord',\n",
              " 'unit yep correct got email flight cancel flightl matter flight atl delay thx',\n",
              " 'unit k problem get fll iah sent dm make connect pleas let know',\n",
              " 'unit thank sent',\n",
              " 'unit ground montreal ua miss connect ua st loui help privat jet',\n",
              " 'unit frustrat nervou',\n",
              " 'unit one make difficult',\n",
              " 'unit child someon issu fli prepar ahead time reduc distress caus plane',\n",
              " 'unit get cancel flightl hour take',\n",
              " 'unit alway happen guy make travel incred stress uncomfort good busi',\n",
              " 'unit someon sever anxieti one person help next',\n",
              " 'unit seek go client b c u cant get need refund fill form confid work past indic',\n",
              " 'unit unrival access california flight u uk airport nonstop one stop connect year round',\n",
              " 'unit book award tix thaiairway see conf unit flight book problem get get thai',\n",
              " 'unit luckili made flight time disappoint lack commun',\n",
              " 'unit check see flight atl ord got cancel flight',\n",
              " 'unit servic far horrid want end trip high note guess option',\n",
              " 'unit book flight home month ago request seat togeth fianc e got middl seat unaccept',\n",
              " 'unit guy horribl',\n",
              " 'unit thnx info',\n",
              " 'unit pay wifi intern busi ticket pennypinch',\n",
              " 'unit ok top thing lost luggag could get wors unitedairlin',\n",
              " 'unit kudo cancel flightl flight dfw morn unit usual first panic',\n",
              " 'unit luggag broken youcouldntmakethi brokenwheel',\n",
              " 'unit flight dfw ord current time see advisori dfw may affect weather',\n",
              " 'unit mayb one day one quot http co mjkpgvxmpc',\n",
              " 'unit flight delay one rememb turn heat flight leav ord serious',\n",
              " 'unit anoth awesom new plane flight extrem nice captain steve connolli',\n",
              " 'unit speak real person get resolv polit effici',\n",
              " 'unit file refund claim told charg dm disput bank henc would like',\n",
              " 'unit bag make flight iad second day without cloth pretti inconveni pretti curiou unitedairlin',\n",
              " 'unit everi unit flight saipan guam adventur never know capeair old plane oper',\n",
              " 'unit henc ask custom servic phone number speak real person get sort',\n",
              " 'unit bag leav washington yet would conveni see left day ago unitedairlin lostluggag',\n",
              " 'unit fli st class one leg chicago long flight china still abl use loung chicago',\n",
              " 'unit accord dm owe refund pleas may provid contact number go bank file claim',\n",
              " 'unit hour ago need work bag make hotel time need go elsewher',\n",
              " 'unit okay thank',\n",
              " 'unit file claim way call updat anoth way',\n",
              " 'unit pl properli train agent request speak k custom servic amp transfer dead end even open hr',\n",
              " 'unit thank rememb load bag onto connect flight oh wait forgot iceland fun cloth',\n",
              " 'unit thank chees platter abund entertain option time flew',\n",
              " 'unit custom servic atroci disrupt travel plan lost luggag imposs talk human',\n",
              " 'unit termin mia food open esp flight two hour earli like recommend eat',\n",
              " 'unit ua flight current stuck portland miss ride hour delay getmartyhom',\n",
              " 'unit respond variou request contact number anyon know uk custom servic number unitedairlin',\n",
              " 'unit look get bag lusaka',\n",
              " 'unit could updat suitcas pleas onlin phone track told noth told back yesterday',\n",
              " 'unit thank tri two day set',\n",
              " 'unit last thing u guy charg drink transatlant flight',\n",
              " 'unit lhr arriv loung fail wait min shower left find hotel u know mani passeng u carri plan',\n",
              " 'unit luck final reserv dm inform pleas let know els need want confirm asap thx',\n",
              " 'unit complet form doubt use ua care day vacat sure ua feel respons',\n",
              " 'unit definit compliment realli thought bag lost sent anoth airport end happi custom',\n",
              " 'unit thanx much follow email ticket voucher unitedairlin care',\n",
              " 'unit definit trip rememb ewr sti second season first seat pay loyal',\n",
              " 'unit nope told us time go home sleep airport even though assur us would get room',\n",
              " 'unit keep updat let know bag make flight j burg',\n",
              " 'unit back expens holiday work year pay ruin want compens amp origin case back',\n",
              " 'unit thank unit understand would actual like bag back done also want money',\n",
              " 'unit frankli wors custom servic ever problem happen deal defin compani never unit',\n",
              " 'unit still valid flight seem strang delay late flight inbound crew hour plane alreadi',\n",
              " 'unit thank lack help can respons k desk',\n",
              " 'unit bad ua anoth unforese oper issu return flight',\n",
              " 'unit would like know go current flight land',\n",
              " 'unit pay luggag deliv arriv wait addit day deliveri',\n",
              " 'unit hotel peopl feel like held hostag someon board pass leav fail',\n",
              " 'unit one great airlin',\n",
              " 'unit outbound bag lb bag return home bag lb logic write machin human help requir',\n",
              " 'lindaswc unit like hear poor experi pleas share detail w custom care team http co hisc ndmgz',\n",
              " 'unit cancel flightn left us fend flt came late flight get runaround hr employe blame previou',\n",
              " 'unit local unit number malaysia local unit airlin kuala lumpur kul',\n",
              " 'unit okay ase find luggag',\n",
              " 'unit agent met us gate said issu w delay ua would taken onlin',\n",
              " 'unit send urgent messag via eservic unit com bg kwm narayanan pleas respond asap also local unit tel kul',\n",
              " 'unit thank guy get anytim soon',\n",
              " 'unit ladi one phone say tel aviv tel aviv unit say newark one know noth',\n",
              " 'unit melaniespr see kn run plane run thank help',\n",
              " 'unit ye still answer mani luggag day unaccept',\n",
              " 'unit go noth like alway',\n",
              " 'unit sent feedback thank',\n",
              " 'unit plu food taxi',\n",
              " 'unit offer us room peopl fail',\n",
              " 'unit peopl get pretti tire action solv problem plu miss day vacat ski',\n",
              " 'unit ye',\n",
              " 'unit take back comment team work hard help us far solut hotel food anyth fail',\n",
              " 'unit arriv two hour late flight clt sit tarmac move plane gate unhappi custom',\n",
              " 'unit airlin absolut worst idea neveragain unitedairlin',\n",
              " 'unit thank might want fix line custom care team current respond inquiri within busi day',\n",
              " 'unit flew unit au austin bergstrom cancun intl best flight ever big small',\n",
              " 'unit frustrat frequent flyer loyal sinc continent upgrad equal pay time top purchas ticket',\n",
              " 'unit deep vein thrombosi',\n",
              " 'unit wors figur pack plane screw connectn claim hotl room san fran strand pax way go',\n",
              " 'unit passeng hour delay flight left hotel end night hou airport wtf http co zfqmpgxv',\n",
              " 'hey unit flight iah po leav late flight one back iah earli rather get po earlier',\n",
              " 'unit lost bag process broken agent promis call amp hold bag found wake w deliveri fail',\n",
              " 'unit peopl counter help see nobodi flight austin still sit',\n",
              " 'unit unfortun still tarmac fli ohar definit miss ride flypdx gonnabealongnight',\n",
              " 'unit darquenlov regret hear pleas let us know need assist kn final abl secur seat thx',\n",
              " 'unit time check open flight ua manchest newark today',\n",
              " 'unit good know open close door premier passeng safeti brief delay flight annoy',\n",
              " 'unit dm sent',\n",
              " 'unit yea get phoenix alreadi delay day peopl bullshit',\n",
              " 'unit consol staff stellar hour delay encount everi one flight',\n",
              " 'unit flight ua gate b tell ray somehow made flight iah wait one',\n",
              " 'unit unfortun tumitravel xma gift look like razor rip right front pocket pictur',\n",
              " 'unit thank ask',\n",
              " 'unit lost bag cancel flightl flight delhi call center poor unit staff spread thin stress name',\n",
              " 'unit ye make mistak less absurd chang fact inconveni miss luggag tonight',\n",
              " 'unit constantli challeng upgrad amp charg order prevent dvt pay addtl http co xc jq r b',\n",
              " 'unit ord wait min crew member left gate item came flight attend sarcast said good luck walk away',\n",
              " 'unit follow back pleas happili dm link rather share travel plan publicli',\n",
              " 'unit',\n",
              " 'unit favorit airlin',\n",
              " 'unit serious fail make stranger share room',\n",
              " 'unit luke mcintosh nah',\n",
              " 'unit need asap make today flight',\n",
              " 'unit agent split reserv cancel flight refund credit wk',\n",
              " 'unit vacat go ruin w day rain chang fee us nearli cost origin flight help',\n",
              " 'unit sent messag let know asap',\n",
              " 'unit would make share room',\n",
              " 'unit tri call w min phn wait mean miss option anyway',\n",
              " 'unit ask guy flight bwi wait us get delay flight san diego pretti pleas',\n",
              " 'unit still wait find rep work hard upset wait tomorrow pm get mammoth',\n",
              " 'unit earli flt think call appropri ye review nada avail next day expect full refund',\n",
              " 'unit understand thank',\n",
              " 'unit ask call get fix tweet bs question stall make thing wors phone number pleas',\n",
              " 'unit yo yo yo stuck tarmac hour fli ohar go miss ride flypdx help pleas helpimstuck unit',\n",
              " 'unit highli unprofession overbook flight seat amp feel rearrang schedul mismanag',\n",
              " 'unit well consid everi agent claim unabl help everyth els wast time hear call corp',\n",
              " 'unit man wait book ticket thank jp life sabe',\n",
              " 'unit ice total understand larg number us face hour time overnight cancel flightat seem like',\n",
              " 'unit flt cancel flightl get email happen courtesi phn call book diff airlin amp citi',\n",
              " 'unit tag number let find bag',\n",
              " 'unit better train support staff appropri decorum consid revisit terribl provid death certif polici',\n",
              " 'unit well bar set low guy realli good apolog game chang u guy learn',\n",
              " 'unit post disappoint frequent unit flyer simpl bad appl spoil bunch',\n",
              " 'unit guy continu impress houston http co cih qnllcm',\n",
              " 'unit way make phone call need handl via twitter email web thank',\n",
              " 'unit pleas help ethiopia adopt two year old child exist confirm need add child reserv',\n",
              " 'unit question onboad volt outlet plane',\n",
              " 'unit websit deserv new design html ftw',\n",
              " 'unit thank ef holiday miss full day ski due baggag team incompet flyyow',\n",
              " 'unit twitter let dm',\n",
              " 'unit hope',\n",
              " 'unit agent help person front finish walk away guy behind shock',\n",
              " 'unit connect ord exact plane check carri appar taken amp left chicago pretti ridicul',\n",
              " 'unit encourag cpap tonight',\n",
              " 'unit ye file claim soon carousel stop without bag got email found sched deliveri',\n",
              " 'unit idea monitor mileag member travel pattern enough know chang job lose statu make transit easier',\n",
              " 'unit delay den cle manual enter baggag tag realli worst cust servic day ker friendlyski',\n",
              " 'unit tell us flight delay tell us time min spare say delay unless sure',\n",
              " 'unit ye lusaka zambia guess bag never made plane iad',\n",
              " 'unit flight voucher',\n",
              " 'unit late flight denver late flight newark let even get disast check bag unaccept',\n",
              " 'unit let think ever flown problem worst airlin period',\n",
              " 'unit ye file claim amp hope receiv luggag ridicul purchas item go sleep amp reimburs',\n",
              " 'unit ua ord lhr bag load min late flight frigid air cabin plane feel like fall apart upgrad long haul fleet',\n",
              " 'unit flight attend never serv beverag tea check give ua notcool',\n",
              " 'unit load balanc system appar systemwid major impact unit airlin flight cyberattack',\n",
              " 'unit unschedul refuel stop miss connect flight r home n look ward bed big pb amp j sandwich',\n",
              " 'unit americanair spent hundr rectifi situat guy go quiet',\n",
              " 'unit ua sit ewr nearli hour sked pilot say comput clue leav help',\n",
              " 'unit americanair end come travel liter extra day half',\n",
              " 'unit made upgrad list fli st tomorrow min first time ever statusmatchpaidoff http co atfrkp goy',\n",
              " 'unit thank remind fun ride http co ppva rch f',\n",
              " 'unit receiv luggag also look left snow arriv ask peopl refund',\n",
              " 'unit updat aircraft wifi devic entertain outlet get charg devic',\n",
              " 'unit one scan insid plane ask peopl line around plane go',\n",
              " 'unit gate chang two delay even crew think airlin suck',\n",
              " 'unit frustrat wast day due equip failur',\n",
              " 'unit comput stop give updat took flight info app ridicul keep peopl updat',\n",
              " 'unit soooo day offer respons assum poor treatment gate agent norm',\n",
              " 'unit terrif mani thank look forward back ua tomorrow great flight vancouv',\n",
              " 'unit call result hr hold time amp day wait check suspect code share fare noth investig time wast',\n",
              " 'unit taken week cust care respond case request refund wi fi work get updat',\n",
              " 'unit appreci effort get home',\n",
              " 'unit correct spent hour tri book onlin receiv error click final purchas button',\n",
              " 'unit today finest could prevent one gate agent advis passeng',\n",
              " 'unit real deal delay flight ua denver vega',\n",
              " 'unit ua madrid arriv agent mass confus sent fro ua employe maryjo rude unhelp',\n",
              " 'unit system failur bad trend softwar project like fli airplan thing emerg takeoff',\n",
              " 'unit lot report system failur delay flight last week current sit tarmac ogg hour',\n",
              " 'unit reboot chicago dispatch system need pivotalcf tire sit plane',\n",
              " 'unit despit shaki connect look like get home tonight great job unit touch go',\n",
              " 'unit http co hj kq chn howev complet control price still display http co hj kq chn',\n",
              " 'unit aircraft closest gate flight one closest gate go chicago',\n",
              " 'unit tell file claim cloth purchas',\n",
              " 'unit comic return flight ase two unit flight board adjac gate clear plane board',\n",
              " 'unit grk file refer',\n",
              " 'unit would contact discuss poor experi custom servic would give shot',\n",
              " 'unit ua pacif rim date night cut constantli randomli one spot repeat',\n",
              " 'unit tri sinc file report',\n",
              " 'unit send email bad experi send back gener respons yet anoth reason never fli',\n",
              " 'unit mom left kindl flight today burgundi case light seat anyon find',\n",
              " 'unit ticket pleas refund unnecessari upgrad fee',\n",
              " 'unit horribl lost carseat expect us use loner carseat safeti regul say illeg use use car seat',\n",
              " 'unit thank',\n",
              " 'decis decis mandarinjourney unit love tri servic offer statu match http co xbqqqbrgvf kp',\n",
              " 'need info unit momsgoodeat great amen kit pj includ statu match aa kp',\n",
              " 'unit care thehipmunk link show wrong price site site amp respons ensur correct',\n",
              " 'unit flight lie flat seat stl pdx around date march',\n",
              " 'unit mllovelac baggag fee waiv premier member pleas see http co u duw mde jp point membership',\n",
              " 'unit wonder bag claim peopl final bag catch earlier flight origin flight land wastedtim',\n",
              " 'unit thank touch',\n",
              " 'unit thank karen salisburi iah amaz custom servic found daughter bag lost ua made day',\n",
              " 'unit day late flightr bag left iad unit help everyon tell differ stori',\n",
              " 'unit renoairport hi direct flight houston reno begin see day march',\n",
              " 'unit like continent chicken feat fair',\n",
              " 'unit assist current flight statu flt dfw tomorrow',\n",
              " 'unit lose gate check bag den ord direct flight ugh',\n",
              " 'unit caught earlier flight ord gate check bag lost hare origin flight land minut frustrat',\n",
              " 'ye thank much unit whitterbug see spoke reserv team reinstat flight thank ey',\n",
              " 'unit captain behalf front offic welcom board never heard laugh hard funnycaptain',\n",
              " 'unit pleas follow dm miss bag',\n",
              " 'unit clear luggag comment referenc photo attach flight jac http co pnbajfkmhg',\n",
              " 'unit great fare',\n",
              " 'unit left item plane call non stop one answer pleas help',\n",
              " 'unit awesom book next christma vacatinn decemb way want devalu mileag plu',\n",
              " 'unit good number call speak someon fix peopl luggag saturday',\n",
              " 'unit thank u secur room night thx help custom servic rep n dorn thank u goodenoughmoth',\n",
              " 'unit damn bag',\n",
              " 'unit well someon tell employe denver baggag claim still bag',\n",
              " 'unit greet ua club member idea use air canada loung yvr fli ua tomorrow',\n",
              " 'unit mexico intern us',\n",
              " 'unit divert miss connect flight told bag way msi peopl care',\n",
              " 'unit male agnt la threaten canadian cust cust take pic gate agent announc help rebook friendlyski',\n",
              " 'unit apollochplay want go home tonight cancel flight last leg reserv w permiss ph rp',\n",
              " 'unit stress rude agent overwhelm delyd flight la den yell sever peopl pretti friendlyski',\n",
              " 'unit land boston last night hour travel rough tho',\n",
              " 'unit fail cancel flightl flight frm gjt use reserv home iah sea reflight book problem w permiss ph rp',\n",
              " 'unit made fli list airlin wait connector late flight stuck iah',\n",
              " 'unit deal u provid voucher overnight cozi floor ohar gross helpmepleas anyonether',\n",
              " 'unit also mere fact go onlin issu statement vice call talk directli one good exampl',\n",
              " 'unit thank flew newark vail eagl',\n",
              " 'unit weekend deal compani would say otherwis',\n",
              " 'unit http co hpsqvrjk flight gone got plane businesstravel goodenoughmoth',\n",
              " 'unit proper respons sorri wait flight look issu delta would handl',\n",
              " 'unit custom servic terribl stood inlin hour flight hour late flightr still bag disgutedindenv',\n",
              " 'unit pleas upload march demand entertain list websit',\n",
              " 'unit inadequ accid',\n",
              " 'unit reebok rockinwel denver intern airport http co tkvmhbkec',\n",
              " 'unit thank respond quickli help tool dustyob',\n",
              " 'unit board time show min gate agent start show check bag http co zcbjyo lsn',\n",
              " 'unit agent la let custom know help rebook delay flight den unfriendlyski http co quzvmk rtr',\n",
              " 'unit empath w disappoint stclass flight w nonwork entertainmnt worth unfriendlyski http co loeco gmvd',\n",
              " 'unit work',\n",
              " 'unit seen messag today mcdonnel dougla dc model hear read goodnight',\n",
              " 'unit search mileag ticket bom find singl one saver award see play earn mile use',\n",
              " 'unit flight arriv minut earli wait hour bag',\n",
              " 'unit issu fact one even call despit promis confirm bag locat',\n",
              " 'unit girl gotta get flight name chang bought one mean ex boyfriend need girl trip stat',\n",
              " 'unit thank sign notif shall watch wait',\n",
              " 'unit still wait hear back wallet stolen one plane would appreci resolut',\n",
              " 'unit would love someon could get back austin tonight wish wait til tomorrow morn',\n",
              " 'unit flysaa lost baggag heard differ thing differ employe unit flysaa said noth',\n",
              " 'unit cs think mile repair damag done interest travel unit exp worst flight ever',\n",
              " 'unit flight dfw tuesday far advanc give notic cancel flightl',\n",
              " 'unit sign notif first trip updat sure happen',\n",
              " 'unit thank took care everyth made right experi use open app find flight chang',\n",
              " 'unit line respons wait tomorrow morn flight overbook',\n",
              " 'unit took exact aircraft lax day ago fit problem agent today told nonsens polici chang',\n",
              " 'unit help agent club help baggag fee night life stop busi silverairway',\n",
              " 'unit never heard http co qdebyahqfm',\n",
              " 'southwestair charg ticket chang fee incur mysteri cost incur unit',\n",
              " 'unit exhaust amp frustrat link fb post abt travel issu http co larkc vc',\n",
              " 'unit deni get plane w get chanc prove fit rooki read bio',\n",
              " 'unit exactli point fit premier access board group return ticket yr',\n",
              " 'unit never experienc worst custom servic place blame codeshar partner assum respons unaccept',\n",
              " 'unit current board check terribl staff rude expens luggag thrown around etc',\n",
              " 'unit fuck void ticket kept money even apolog never fli airlin unitedairlin',\n",
              " 'unit worst custom svc kevin rep call center must investig baggag lost help argument',\n",
              " 'unit sell ticket silverairway http co onhxhco bk terribl servic ua staff cannot reach silver',\n",
              " 'unit got demot gold cuz hubbi got pqd tho enuf spent gold spousal discrimin angri',\n",
              " 'unit thank',\n",
              " 'unit direct flight belfast intl newark resum winter break thank',\n",
              " 'unit favorit way travel thank http co vgn x ckg',\n",
              " 'unit ye aw weather appear get home',\n",
              " 'unit ye lot terribl custom servic newark despit rais complaint ignor henc tweet',\n",
              " 'unit love new plane lga ord power outlet',\n",
              " 'unit tweet id number reveal home address anyon web',\n",
              " 'unit file delay bag report saturday flight cancel flightl never went anywher',\n",
              " 'unit person current bettween gate lax',\n",
              " 'unit need land ewr baggag claim file sent employe droppeditoffyet',\n",
              " 'unit rare ceas amaz wors hope last time fli',\n",
              " 'unit thank quick respons cannot dm follow well',\n",
              " 'unit icloud yet pleas help',\n",
              " 'unit need phone number baggag claim lax mom left phone someon call say would put',\n",
              " 'unit respons back',\n",
              " 'unit atroci custom servic',\n",
              " 'unit honor absurdli low mistak fare http co z jv ilw v usatoday',\n",
              " 'unit albanyairport delay departur check bag gate claim space fill walk open space delay poorcustomerservic',\n",
              " 'unit cancel flight flight reason amp phone hour vacat',\n",
              " 'unit dfpietra respons shake head back forth tsk better custom servic apolog',\n",
              " 'unit thank k mile rtb europ multipl destin could stop us way way back mileag diff',\n",
              " 'unit cours bag frustrat',\n",
              " 'unit worst avoid like plagu',\n",
              " 'unit worst airlin world',\n",
              " 'unit someon need dm resolv correctli extrem disappoint servic receiv terribl manag',\n",
              " 'unit premier gold desk chang flight waiv fee give wrong flight jana acosta salt lake refus servic angri',\n",
              " 'unit give one thing consist unfortun consist job well alwaysdelayedonunit',\n",
              " 'unit right angri',\n",
              " 'unit first time fli unit also last time terribl back virginatlant branson virginatlant unitedairlin',\n",
              " 'unit use commit continentalairlin flyer merger rememb switch southwestair communicationfail',\n",
              " 'unit least could offer ticket coach instead cancel flight reserv glitch notfair',\n",
              " 'unit say made flight poor non commun unaccount lost time amp lot frustrat flyer stand around',\n",
              " 'unit think dm would better',\n",
              " 'unit gate announc state delay due mainten yet app say late flight arriv aircraft tell truth unfriendli',\n",
              " 'unit easili worst compani ever experienc lost someon person possess amp care less',\n",
              " 'unit app show arriv aircraft earli depart flight delay due late flight arriv aircraft unfriendli',\n",
              " 'unit alreadi airport hr late flightr still guy realli kill today tri stay posit',\n",
              " 'unit unit servic level reach etihad let realist lufthansa ill consid',\n",
              " 'unit realli someon call sick someon forgot call replac hour late flight take theworst',\n",
              " 'unit ask flight attend typic compens would amp say might get free tv unaccept',\n",
              " 'unit done',\n",
              " 'unit disappoint today simpli put rather unpleas thing current flight delay cant wait get home',\n",
              " 'unit round trip non english speak friend strand twice hour time staff member rude',\n",
              " 'unit found group peopl actual hate peopl isi that right unit airlin',\n",
              " 'unit nope walk amp orf termin amp unit agent found show last minut board us mani panick peopl',\n",
              " 'unit thank',\n",
              " 'unit time final get dalla could driven less frustrat cheaper',\n",
              " 'unit tri get final destin need compens hr person time wast',\n",
              " 'unit guy realli custom servic clue could spent effort clear bin rollerboard instead art project mine',\n",
              " 'unit prioriti iov',\n",
              " 'unit pleas premier platinum',\n",
              " 'unit put bag plane seattl flight wait line talk someon bag statu matter',\n",
              " 'unit campilley hahaha american compani would say great sarcasm',\n",
              " 'unit think actual like screen campilley',\n",
              " 'unit appar ask peopl board plane big miscalcul made',\n",
              " 'unit shame choos unit may differ reunit age friend never see poorservic',\n",
              " 'unit hi guy gener enquir email address pleas thank david',\n",
              " 'unit check statu claim go month attent upset',\n",
              " 'unit flight delay due mainten lit caus miss connect iah msi help',\n",
              " 'unit unitedairlin pl fix aspenbaggagefail issu pay way aspen flight cancel flight left us cold den',\n",
              " 'unit read bio see work never encount airlin disappoint understat',\n",
              " 'unit custom care email phone rep speak mani issu place charact',\n",
              " 'thank unit truu tall certainli take look pleas follow dm confirm number assist jh',\n",
              " 'unit process recov car rental condo rental florida call unit altern flight noanswer',\n",
              " 'unit buy yo seat leg intl trip car seat requir allow child still sit w mom takeoff',\n",
              " 'unit thank listen definit person line thought absurd',\n",
              " 'unit wait tarmac gt hr appar ua overweight amp return gate wtf fb',\n",
              " 'unit thank mention board ask person measur bag anoth woman men ask',\n",
              " 'unit leav tarmac unit gate agent cannot agre head count min count peopl max epicfailunit',\n",
              " 'unit real dedic amp concern apolog fix issu miser issu past mo',\n",
              " 'unit block dm ing would rather complain public forum',\n",
              " 'unit ok submit thank opportun give feedback',\n",
              " ...]"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 9
        }
      ]
    },
    {
      "cell_type": "markdown",
      "metadata": {
        "id": "DmlpUrldxTjF"
      },
      "source": [
        "**Bag of words Approach**\n",
        "\n",
        "*we create a matrix table, where each row represents a sentence and each word will have separate column for itself that represents it’s frequency\n",
        "![1_Y2tARd__-ciBWdaEE7tWSA.png](data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAusAAABuCAIAAAARecooAAAAAXNSR0IArs4c6QAAAARnQU1BAACxjwv8YQUAAAAJcEhZcwAADsMAAA7DAcdvqGQAAAAhdEVYdENyZWF0aW9uIFRpbWUAMjAyMTowNzoxOCAxODo1MDozNpG2FQcAAAxgSURBVHhe7d1NbuJOGsdxM2eBLEJO4JwAsmlppN5mVrAM0ijSLP7LXowUjQTLsJretjRSbwIniE9gsgis+xoZV7mMyzZ2Et7ieur7kVrtFyD+ucrmwS/Q+fPnT3ACT09PNzc3ZsQDvuW9/s8/zJA3nv/5XzPkAbZf2cgrmz95O4+Pj2YQ+LB/v/7PDHnjXxd/N0MAgBbovL29mUEcYLVa9ft9M+IB8spGXtnIK5s/ef9m/gcAAHAHFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHDP11Qwy3GnM16aEc+Izb6ZXXe069nGTDoOtcaO/ZqH0VHbtUindZRO2752PDk7sofxbZ7HF6CdLVisYNQyJkr7Kvrep2zfySskF22b2e0kGi3eEs93XTMRAIBTKVQwm9dY/z8f+nqA5Bi6d8/qfVxZjIIgnK7N2NvjwDxEoPVLFISXPTMmnG5iCjXAUYd/KudzfTtUzyKNptMwmP+gbQAAQGvtuA7m4u7nNIwmtztrGH2KxDpCY1eiani8zE+ipNPVVGvUtp1VOr+STy88K319M9Px8re8lrZqsreaWubhPAiiSa+w1MXzaeXjeo1z89XQysOBavG2Oa0grVzY46lpFbvPllZBy9uxjlrs6q7GzlncNhvWQJV+cGUFfvHGXtwalWwJxW3Faqny3dXu5i0scGUDr76Cfm4hpJryxW1aUJdOTa++a2fyZ7WpBQvMCQ5tPQ2DQF/LoE5/pENmJDsXkj8kZc/TT9rONWP26PaESvGR+jV3/4HCrOKz2iWOYzNkK4Q2iikKj2jI3jaVvJWoOmfeVno0f0DjXHumXgtfvx5KedUSmkWyBtXC5pmctiNvqU2yzMmsvHGKPbiF7VinMa9STPaZNWA9zAwXH1MePYti3sIS2K1WHDGjedjGufZM/QfsZ55beX+lFq6wNMmEfLyyPrJZyYxdkxOlRiyNnl21P9ek0znyhiqk0rPMDP2kr2zBOjUVTGHp7VTllrHnFdI3jpZmWeNqyHr5wkPVYHFme5S3kFQ5p1JKWMpXl71tKnlLy7pjC1aPMJOa55Zjt2E1VPcIdqu1tJEOUJ9Xqw1d3oV86EktsCNvoYOqCYUO+6E1UHiUNVx4zI6N4fSKeYvp8gVt3k6b51pxtfL4eZX3V+8sjR2t5qHlyV/fprZy3oLC0qkc1pJascoJa1bEF6u9m3pwn8Q85eUwVxf5hZC9yzCIXtZBei3xfGgOXCnqYJ1l9E3s1bDvZneJurC31FaDb8kWEL+qDtU4V68Hu3e0m9pQ9NHkNh0yPoWdG6xin0joTaJ0onPtWGF30He2zZo1UKt78z3Zuf7Wx+U3T78qG8O5qeY0ixMEy99JtLTd/NmKE3WN+MENvG1tWvLZLupMC9ZWMEG36XKYk6rUrh7d9SEku+79u+gtonmua9J7zxaj9KR4a08Xn0iyZ+xNgu0nM/3xTqiabXOfNdC9+2uUfj5sz5tdVqAN50lQfdukR1txUyN+cANvY5sakjfS+grGNEk0efhtxpXuxZUZOlRax6e2t+Lql7fneERSdp1l+6kupT7bpfdbf2Cuc+th8JjuGUqxBNm5waY76792ldni+vPuLA1roIk6WhH9elomzw6n91/7Zqci2KcHsm998Gcr/kAjfmADb1Ob2vbroo60YFMFo1ptkZSVc/uAqT7gaE4uLccHnOhIKlpTzi7HyauYFZwesrMO/CR/Q/rh+Yyk7OlJSOt7hexGfm+u2hFMHrLO0e6TacnybWNs39dF2rnBFt/GluPC4XeX2vEd9dtm0xpokq6d4SQKv9987q3l6FSE9ABDxux25G7FhdOgjY1Yt4GXXkFrUZva9uyibmy/zRVMkkLVMIntkUFzckl39x+X670PSCU1//ryh95chvNkZFv33z2vp0G+OSV/w5uTSJKyq0Ovi1F+6cAwTj7kbb/Sr3nu4DHpVmbmIX3sHJINJMhiqOPvYjtrzQZrt1VnGCzS3UXKpXZ8T/222bQGmugCIFmvLXizU+/G1jkyHVQXMWK34vSUj144XZ/UN2LdBl5+Ba1FbWrbs4s6sf12kg5rBnGA1WrV7/fNiAfIKxt5Ty+7OuEril47r16OK3Pti1ad4rpzte9XtqnNn+33vWMwAICj2/MCmhOxL+9YPkySJWvVrTSOaFebeoEKBgDOrT1lgj5Btj3JkCieDcKHUfqdHxUMAJyburelNWWCuqLFIvZirhNrVZt6ggoGAAC4pxPHNd9LBAAA0FanuheJexlkI69s5JWNvLL5k5ezSAAAwD1UMAAAwD1UMAAAwD1UMAAAwD1UMAAAwD1UMAAAwD2HVTDLsfoS6vynOSGLb+1LXtnIK9dmdq3CpjyITN7U3hWMfsHh3IxBGt/al7yykVeyJK3+SWj9mwhvi9F8KPtNnbzbvHtWMJvZ7SQKp+v1NDRTIIlv7Ute2cgrmvpFxXD6M/s1p8F9Etv+sW1pyJvn3bOC0b8Exu9/ieVb+5JXNvJKtnmNg+DqIk/bvbgKBL+lk9fKy5W8AABnrV+iILzsmTGldyn52BN5rbxUMAAAwD1UMAAAwD1UMAAAZ6lzCtHL2owp1fMOkpDXyksFAwBwlr6wM37dmNEdl37KQl4rLxUMAMBdg2+jIJrcztL3OHMr+f1Aj0lEXitv+h0xn7XrewZGCzNTiePYDPlBWF7f2pe85DVDIni4f16MTM5EmH332RZ5XVeXt5P8M5OParVa9ft9M+IB8spGXtnIKxt5peIsEgAAcA8VDAAAcA8VDAAAcA8VDAAAcE8njmMzCAAA4AjuRToO8spGXtnIKxt5peIsEgAAcA8VDAAAcA8VDAAAcA8VDAAAcA8VDAAAcA8VDAAAcM/eFcxy3MmNl2YqREkb2Z/WJa9cm9m1CpvypInpz3L51p/r8u5XwSSvNgyyH2tfjIL50KPNxA+6wwznZkw+8kqWpO1Nguw3+Rcj+Tss+rNkvvXnhrz7VTDdu+e3x4EZGdxPwyCIXzdmHO7bzG4nUThdr1XTeoC8oi0fVNqfd910VO+x5r8F7/Lpz6L51p+b8nIdDHZQJerbc9Zj5COvZJvXOAiuLvK03YurQPQun/4smW/9uTHvMSqY9UtU/AMA0BZqBxVe9syY0rv049gEJPKtPzfmPbyCWY6H8yCc3mcnlQAAAE7t0ArG1C/bU1QAAACnd1AFsxx3hvNwuvbohCsAx6hjztHL2owp1ePSgCt868+NefevYHT5EowWlC8AWkxf+GffLFm5NBBwh2/9uTHvnhXMZnaty5f8nmoAaKXBt1EQTW5n6T7Q3HrLlXtwlG/9uTFv+h0xn7QYpU8uCLMvnFHiODZDfhCWd9f3KiT1ao68TvMtb8LeZxV2VRrt6zT6s5ma8SdvJ/lnJh/VarXq9/tmxAPklY28spFXNvJKdfjd1AAAAOdGBQMAANxDBQMAANxDBQMAANzTiePYDAIAADiCe5GOg7yykVc28spGXqk4iwQAANxDBQMAANxDBQMAANxDBQMAANxDBQMAANxDBQMAANyzdwWzHHdy46WZClHSRvandckr12Z2rcKmPGli+rNs5N27glmOh0H24+WLUTAfXs82ZhZE0Dv84dyMyUdeyZK0vUmQ/Sb/YjQfSt/v059lI6+xZwUzeHx7HGTD99MwiH49UcLIsZndTqJwul4nTesD8oq2fFBpf95101G9x5r/FlzC0J9lI+/W0a6DubowuwcI0L17fnt7zvb48pFXss1rXNxBdS+uAtElDP1ZNvJuHV7BmPLoPjskAwAtsn6JgvCyZ8aU3qUfn10B4fauYPR5KaU3iUYLj8pBAADw9fauYPRxHW09jYedDpfyAgCAsznCdTDdu5/TMIgmD97c1AXAHeqcUfSyNmNK9bwSAAcd7UpedggA2khfuBu/5geJK5f2AnDSfhXMcmx/nYK6VzEIv9+wQwDQPoNvoyCa3JoT3dx7AIhhLmb5pNJ92aPs2+224jg2Q34QlnfX9wwUGpm8TvMtb2IxMjkTYfbddlu0r9PI623eTvLPTDmq1WrV7/fNiAfIKxt5ZSOvbOSV6njXwQAAAJwLFQwAAHAPFQwAAHAPFQwAAHBPJ45jMwgAAOAI7kU6DvLKRl7ZyCsbeaXiLBIAAHAPFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHAPFQwAAHBNEPwfN5VyM8UdxzIAAAAASUVORK5CYII=)*"
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "fcRklAqR5efq",
        "outputId": "02990db8-0080-4a56-ebbb-7081400d0d9f"
      },
      "source": [
        "from sklearn.feature_extraction.text import CountVectorizer #Count Vectorizer function converts a list of words into bag of words\n",
        "cv = CountVectorizer(max_features=3000,stop_words=['virginamerica','unit'])\n",
        "X_final = cv.fit_transform(cleaned_data).toarray()\n",
        "X_final.shape"
      ],
      "execution_count": 10,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/plain": [
              "(14404, 3000)"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 10
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "id": "diNu3Diy6WBM"
      },
      "source": [
        "from sklearn.naive_bayes import MultinomialNB\n",
        "from sklearn.model_selection import train_test_split\n",
        "model = MultinomialNB()"
      ],
      "execution_count": 11,
      "outputs": []
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "uaCpzgzr5Ky1",
        "outputId": "9b8ae3e3-9003-4ae7-e79e-a73d424d935a"
      },
      "source": [
        "y\n"
      ],
      "execution_count": 12,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/plain": [
              "0         neutral\n",
              "2         neutral\n",
              "3        negative\n",
              "4        negative\n",
              "5        negative\n",
              "           ...   \n",
              "14634    negative\n",
              "14636    negative\n",
              "14637     neutral\n",
              "14638    negative\n",
              "14639     neutral\n",
              "Name: airline_sentiment, Length: 14404, dtype: object"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 12
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "id": "UEr2UzNG5RFO"
      },
      "source": [
        "sentiment_ordering = ['negative','neutral','positive']\n",
        "y=y.apply(lambda x:sentiment_ordering.index(x))"
      ],
      "execution_count": 13,
      "outputs": []
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "qJLcp1iW5coD",
        "outputId": "974a4e22-2326-46c4-d6a3-709e2e0e0251"
      },
      "source": [
        "y.head()"
      ],
      "execution_count": 14,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/plain": [
              "0    1\n",
              "2    1\n",
              "3    0\n",
              "4    0\n",
              "5    0\n",
              "Name: airline_sentiment, dtype: int64"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 14
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "id": "esaDaHuI6g7Y"
      },
      "source": [
        "X_train,X_test,y_train,y_test = train_test_split(X_final,y,test_size=0.3)"
      ],
      "execution_count": 15,
      "outputs": []
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "82wjr59A6qJo",
        "outputId": "305046fc-4ca4-4699-d0ee-f897c9cba3cd"
      },
      "source": [
        "model.fit(X_train,y_train)"
      ],
      "execution_count": 16,
      "outputs": [
        {
          "output_type": "execute_result",
          "data": {
            "text/plain": [
              "MultinomialNB(alpha=1.0, class_prior=None, fit_prior=True)"
            ]
          },
          "metadata": {
            "tags": []
          },
          "execution_count": 16
        }
      ]
    },
    {
      "cell_type": "code",
      "metadata": {
        "id": "5Uo6wei36txH"
      },
      "source": [
        "y_pred = model.predict(X_test)"
      ],
      "execution_count": 17,
      "outputs": []
    },
    {
      "cell_type": "code",
      "metadata": {
        "colab": {
          "base_uri": "https://localhost:8080/"
        },
        "id": "aCoyILKO6ymd",
        "outputId": "7bfc055e-caeb-4ac7-aab6-74d6f9db3b28"
      },
      "source": [
        "from sklearn.metrics import classification_report\n",
        "cf = classification_report(y_test,y_pred)\n",
        "print(cf)"
      ],
      "execution_count": 18,
      "outputs": [
        {
          "output_type": "stream",
          "text": [
            "              precision    recall  f1-score   support\n",
            "\n",
            "           0       0.82      0.88      0.85      2742\n",
            "           1       0.60      0.47      0.53       914\n",
            "           2       0.69      0.69      0.69       666\n",
            "\n",
            "    accuracy                           0.76      4322\n",
            "   macro avg       0.70      0.68      0.69      4322\n",
            "weighted avg       0.75      0.76      0.76      4322\n",
            "\n"
          ],
          "name": "stdout"
        }
      ]
    }
  ]
}