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Senior Business Analyst

Senior Business Analysts help teams deliver products and services that bring value to their users through:

  • Identifying business problems and opportunities
  • Conducting research to understand the public sector domain, people, organisation, processes and technology
  • Explore, elicit and analyse business and user needs
  • Identify areas for improvement and explore feasibility of options
  • Understand any business and policy constraints that need to be considered, and assess the implications

Key responsibilities

Scope

A senior business analyst has a good understanding of strategic levels of analysis and typical leads on larger or more complex projects. At this role level, you will:

  • Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
  • Assist in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration.
  • Work with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
  • Contribute to selection of the business analysis methods, tools and techniques for projects; selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.

Senior Business Analysts should expect to work more autonomously and may often be the only business analyst on an assigned project.

Competencies

Senior Business Analysts display Made Tech’s values, relevant DDaT capabilities and SFIA (Level 4) behaviours.

Skills needed for this role

Applies the following practices as a Senior Business Analyst, within an engagement:

  • Agile working, identify and compare the best processes, evaluate outcomes, help teams manage and prioritise work.
  • Business analysis, advise on identifying, analysing and communicating complex business problems, inform decision making and recommend solutions that align with goals and objectives.
  • Business modelling, lead the modelling of processes, systems and data across a project or programme.
  • Business process improvement, identify and lead the implementation of process and business changes to improve operations and services, assess feasibility and recommend new approaches.
  • Business process testing, lead the evaluation of business process tests and usability within a project or programme.
  • Methods and tools, build capability in methods and tools and ensure they are consistently adopted and used effectively.
  • Requirements definition and management, advise on requirements management, define the most appropriate methods and co-ordinate prioritisation.
  • Stakeholder relationship management, lead stakeholder communication, build relationships and resolve conflicts
  • Systems analysis, lead the identification and analysis of IT system capabilities, and design system and user interfaces.
  • Testing (business analysis), recommend the value of testing, advise on business scenarios and review testing outcomes.
  • User experience analysis, advise on user experience needs, recommend analysis techniques and articulate how they affect system design.

Community of Practice (CoP)

Engages and participates within the Made Tech and client communities of practice to:

  • build an inclusive and supportive culture
  • recognise when to ask for further guidance and support and identify how to improve how we work, for example, by discussing and sharing approaches, ideas and examples of practice
  • initiate and lead on work within the community of practice
  • mentor and coach others within the community, to support their development and practice

Sales

Senior Business Analysts collaborate with Lead Business Analysts to provide feedback on whether they feel their engagements are effective, efficient and profitable.

Key measures

  • Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
  • Personal performance is aligned with DDaT and SFIA grade, evidenced through peer feedback

Work perks and benefits

Take a look at the Benefits & Perks section to see what we can offer you.

Salary and location

We mainly work remotely but you may need to visit clients or go to the office occasionally. We have offices in London, Bristol, Manchester, and Swansea.

The salary for this role is location dependant:

  • UK: £38,250 - £72,250
  • London & South East: £40,162 - £75,862

Applying

When we’re hiring for this role, you can see the details and apply at www.madetech.com/careers. If you have any questions about the role please email us at [email protected]. We’re happy to help!