Mint issue, piece from the new collection with mobile

[ArkainStudio]

What happened?

A user messaged me saying that because I didn't have access to my laptop, he couldn't mint a piece of my collection using his mobile phone and Nova wallet.

Please reproduce in steps

He says he has tried many times to mint a piece of cell phone casing, but he has never succeeded.

Expected Behavior

Users can easily mint a piece with their mobile phones. I will lose a collector over this.

What browsers are you seeing the problem on?

Mobile iOS Safari (WebKit)

At which address did you encounter bug?

No response

Are you logged in?

Yes

Which wallet you are using?

Nova Wallet

At which chain did you encounter bug?

No response

Screenshots

Nova Wallet with phone

Relevant log output

Payment link for reward

https://canary.kodadot.xyz/dot/transfer/?target=<My_Polkadot_Address_check_https://github.com/kodadot/nft-gallery/blob/main/REWARDS.md#creating-your-dot-address>

Code of Conduct

• I agree to follow this project's Code of Conduct

[Jarsen136]

@ArkainStudio Is it the same issue as #11488 ? If not, feel free to provide the transaction id or his account address, and then we will check.

[ArkainStudio]

https://koda.art/ahp/u/14wTwFqmMumxZbeDt7WVEyiqfKjKGcx5pAcpqakxr6RkvssE

I'm not exactly sure, but I think it's this. He's not available right now, I'm guessing from the previous pieces he's collected.

[Jarsen136]

https://koda.art/ahp/u/14wTwFqmMumxZbeDt7WVEyiqfKjKGcx5pAcpqakxr6RkvssE

I'm not exactly sure, but I think it's this. He's not available right now, I'm guessing from the previous pieces he's collected.

I can't find the related failed transaction for this address. It would be better to have more details about how to reproduce the error.

[ArkainStudio]

He says nothing happens, it just stays in the loading area.