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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Ooma · Receivables Audit Receipt</title>
<meta name="robots" content="noindex, nofollow">
<link rel="icon" type="image/svg+xml" href="data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 64 64'%3E%3Crect width='64' height='64' rx='14' fill='%23433196'/%3E%3Ctext x='28' y='48' text-anchor='middle' fill='white' font-family='system-ui' font-weight='900' font-size='46' letter-spacing='-3'%3EA%3C/text%3E%3Ccircle cx='52' cy='16' r='6' fill='white' opacity='0.85'/%3E%3C/svg%3E">
<link rel="preconnect" href="https://fonts.googleapis.com">
<link rel="preconnect" href="https://fonts.gstatic.com" crossorigin>
<link href="https://fonts.googleapis.com/css2?family=IBM+Plex+Mono:wght@400;500;600;700&family=Inter:wght@400;600;700&display=swap" rel="stylesheet">
<style>
*,*::before,*::after{margin:0;padding:0;box-sizing:border-box}
:root{
--paper:#f4f0e6;
--ink:#0b0b0b;
--muted:#6b6b6b;
--line:#cfc7b4;
--accent:#b91c1c;
--mono:'IBM Plex Mono','Courier New',monospace;
--sans:'Inter',system-ui,sans-serif;
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html,body{height:100%}
body{background:repeating-linear-gradient(45deg,#e8e3d2 0 2px,#ece7d6 2px 4px);color:var(--ink);font-family:var(--mono);font-size:13px;line-height:1.55;-webkit-font-smoothing:antialiased;padding:40px 20px 60px;display:flex;justify-content:center}
.draft{position:fixed;top:0;left:0;right:0;background:#F59E0B;color:#0B1B3D;padding:7px 20px;text-align:center;font-family:var(--sans);font-size:11px;font-weight:700;letter-spacing:.01em;z-index:500}
/* Receipt paper */
.receipt{background:var(--paper);max-width:440px;width:100%;padding:32px 30px 24px;margin-top:28px;box-shadow:0 8px 24px rgba(0,0,0,.12),0 2px 6px rgba(0,0,0,.06);position:relative;border-radius:2px}
/* Paper edge — zigzag top/bottom */
.receipt::before,.receipt::after{content:'';position:absolute;left:0;right:0;height:12px;background:
linear-gradient(-45deg,transparent 50%,var(--paper) 50%) 0 0/14px 14px,
linear-gradient(45deg,transparent 50%,var(--paper) 50%) 0 0/14px 14px}
.receipt::before{top:-10px;transform:scaleY(-1)}
.receipt::after{bottom:-10px}
/* Header */
.r-head{text-align:center;padding-bottom:14px;border-bottom:1px dashed var(--line)}
.r-logo{font-family:var(--mono);font-weight:700;font-size:14px;letter-spacing:.02em;margin-bottom:4px}
.r-store{font-size:11px;color:var(--muted);margin-bottom:10px}
.r-title{font-weight:700;font-size:13px;text-transform:uppercase;letter-spacing:.1em;margin-top:6px}
.r-subtitle{font-size:11px;color:var(--muted);margin-top:3px}
/* Meta line */
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.r-div-double{border-top:3px double var(--ink);margin:10px 0}
/* Total */
.r-total{display:flex;justify-content:space-between;padding:8px 0;font-weight:700;font-size:14px}
.r-total.big{font-size:16px}
.r-total .val{color:var(--accent)}
/* Quote exhibit (receipt edition) */
.r-exhibit{background:#fff;border:1px dashed var(--line);padding:10px 12px;margin:8px 0;font-size:11.5px;line-height:1.45;font-style:italic;color:var(--ink)}
.r-exhibit .attr{font-size:9.5px;color:var(--muted);margin-top:5px;font-style:normal}
/* Audio button */
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.r-audio button{background:var(--ink);color:var(--paper);border:none;padding:9px 18px;font-family:var(--mono);font-size:11px;font-weight:700;cursor:pointer;border-radius:2px;display:flex;align-items:center;gap:8px;text-transform:uppercase;letter-spacing:.05em}
.r-audio button:hover{background:#000}
.r-audio button .dot{width:7px;height:7px;background:var(--accent);border-radius:50%}
.r-audio button.playing .dot{animation:pulse 1s infinite}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.4}}
.r-audio-meta{text-align:center;font-size:10px;color:var(--muted);margin-top:-6px;margin-bottom:6px}
/* Barcode block */
.r-barcode{text-align:center;padding:14px 0 0;font-family:'Libre Barcode 39',monospace;font-size:36px;letter-spacing:2px;color:var(--ink);line-height:1}
.r-barcode-fake{font-family:var(--mono);font-size:9px;letter-spacing:1.8px;margin-top:2px;color:var(--muted)}
/* Footer */
.r-footer{text-align:center;padding-top:14px;font-size:10px;color:var(--muted);line-height:1.5}
.r-footer .sig{margin-top:10px;padding-top:10px;border-top:1px dashed var(--line);font-size:11px;color:var(--ink);font-weight:700}
.r-footer .sig-line{font-size:10px;color:var(--muted);font-weight:400;margin-top:3px}
.r-footer a{color:var(--ink);text-decoration:underline}
.r-footer .social{margin-top:6px;font-size:10.5px}
/* Barcode fake via CSS */
.barcode{display:inline-block;height:36px;width:180px;background:
repeating-linear-gradient(to right,var(--ink) 0 2px,transparent 2px 3px,var(--ink) 3px 5px,transparent 5px 6px,var(--ink) 6px 8px,transparent 8px 11px,var(--ink) 11px 14px,transparent 14px 15px,var(--ink) 15px 16px,transparent 16px 19px);}
</style>
</head>
<body>
<div class="draft">⚠ DRAFT · Internal review · Not for outbound</div>
<audio id="callRec" preload="metadata" src="https://dxc03zgurdly9.cloudfront.net/6b3c3e457b2860a29b052bf0302b05b398d9ce9b315ff19ebb3a84f112731765/recording.wav"></audio>
<div class="receipt">
<!-- Header -->
<div class="r-head">
<div class="r-logo">AGENTCOLLECT<span style="color:#4F46E5">•</span></div>
<div class="r-store">RECEIVABLES AUDIT · RECEIPT #OOMA-001</div>
<div class="r-title">Ooma, Inc.</div>
<div class="r-subtitle">Customer payment workflow · 1 live call</div>
</div>
<!-- Meta -->
<div class="r-meta">
<span>APR 06 2026</span>
<span>13:42 PDT</span>
<span>CALL 12:35</span>
</div>
<!-- Items: Finding 01 — GOLD -->
<div class="r-section">01 · Payment method</div>
<div class="r-item">
<div>
<div class="desc">Card digits, spoken aloud</div>
<div class="desc-small">Agent declines to accept by voice</div>
</div>
<div class="val">NOT OK</div>
</div>
<div class="r-item">
<div>
<div class="desc">Card digits, via phone keypad</div>
<div class="desc-small">Customer types 16+ digits + CVV</div>
</div>
<div class="val">REQUIRED</div>
</div>
<div class="r-exhibit">
"We are not allowed to get your card number or security code. You need to enter the card number and security code using your phone's keypad."
<div class="attr">— Ooma agent, 10:47 into call</div>
</div>
<div class="r-audio">
<button onclick="playMoment(this, 647, 658)"><span class="dot"></span>Hear it · 11 sec</button>
</div>
<div class="r-div"></div>
<!-- Items: Finding 02 — FRICTION -->
<div class="r-section">02 · Finding the account</div>
<div class="r-item">
<div>
<div class="desc">Automated menu, 1st attempt</div>
</div>
<div class="val">FAIL</div>
</div>
<div class="r-item">
<div>
<div class="desc">Automated menu, 2nd attempt</div>
</div>
<div class="val">FAIL</div>
</div>
<div class="r-item">
<div>
<div class="desc">Automated menu, 3rd attempt</div>
</div>
<div class="val">FAIL</div>
</div>
<div class="r-item">
<div>
<div class="desc">Automated menu, 4th attempt</div>
</div>
<div class="val">FAIL</div>
</div>
<div class="r-item">
<div>
<div class="desc">Human agent (transfer)</div>
</div>
<div class="val">5:45</div>
</div>
<div class="r-exhibit">
"Either you have not entered a phone number, or the phone number is not valid. Please enter your ten digit Ooma telephone number…"
<div class="attr">— Ooma automated menu, 4× consecutive loops</div>
</div>
<div class="r-audio">
<button onclick="playMoment(this, 185, 198)"><span class="dot"></span>Hear it · 13 sec</button>
</div>
<div class="r-div"></div>
<!-- Items: Finding 03 — SECURITY -->
<div class="r-section">03 · Login page legal links</div>
<div class="r-item">
<div>
<div class="desc">Terms of Use link</div>
<div class="desc-small">http://www.ooma.com/terms</div>
</div>
<div class="val">NOT HTTPS</div>
</div>
<div class="r-item">
<div>
<div class="desc">Privacy Policy link</div>
<div class="desc-small">http://www.ooma.com/privacy-policy</div>
</div>
<div class="val">NOT HTTPS</div>
</div>
<div class="r-item">
<div>
<div class="desc">Industry standard</div>
<div class="desc-small">Payment rules, 2024</div>
</div>
<div class="val">ALL HTTPS</div>
</div>
<!-- Totals -->
<div class="r-div-double"></div>
<div class="r-section" style="padding-bottom:4px">Total for 1 customer, 1 bill</div>
<div class="r-item">
<div class="desc">Time to pay $310 invoice</div>
<div class="val">12:35</div>
</div>
<div class="r-item">
<div class="desc">Card-reading methods allowed</div>
<div class="val">1 (keypad)</div>
</div>
<div class="r-item">
<div class="desc">Failed menu loops before human</div>
<div class="val">4</div>
</div>
<div class="r-div-solid"></div>
<div class="r-total big">
<div>COST TO CUSTOMER</div>
<div class="val">12:35 min</div>
</div>
<div class="r-total">
<div>YIELD TO OOMA</div>
<div class="val">$310</div>
</div>
<div class="r-div-solid"></div>
<!-- Barcode -->
<div class="r-barcode">
<div class="barcode"></div>
<div class="r-barcode-fake">OOMA-001 · 04062026 · 12:35</div>
</div>
<!-- Footer / Signature -->
<div class="r-footer">
** THANK YOU FOR YOUR BUSINESS **<br>
PRICES SHOWN REFLECT OBSERVED WORKFLOW<br>
ALL TIMES VERIFIED BY AUDIO RECORDING
<div class="sig">
John Banner · Founder, AgentCollect
<div class="sig-line">YC S23 · trusted by Microsoft, Dell, Plaid</div>
</div>
<div class="social">
<a href="https://cal.com/johnb/30" target="_blank">cal.com/johnb/30</a> ·
<a href="mailto:[email protected]">[email protected]</a>
</div>
<div style="margin-top:8px;font-size:9px">REPORT #OOMA-001 · APRIL 6 2026 · DRAFT</div>
</div>
</div>
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