High Level Analysis
Service Seekers are NYC residents or visitors who use our platform to find and access public services in New York City. They can create accounts, search for services, bookmark favorites, and leave reviews after using a service. Service Seekers can also participate in discussions on the platform about various public services.
Service Providers are representatives of NYC public service entities who manage their service listings on our platform. They can create and manage their accounts, update service information, respond to reviews, and participate in platform discussions. Service Providers play a crucial role in keeping the information about their services up-to-date and engaging with the community.
The System Admin oversees the entire NYC Public Service Finder platform. They manage both Seeker and Provider accounts, ensuring the smooth operation of the system. Admins also have the responsibility of managing public service listings, which may include verifying new listings, moderating content, and ensuring the accuracy of information.
Service Seekers can search for public services using various criteria and view detailed information about each service.
- As a Service Seeker, I want to provide my location to access nearby public services
- As a Service Seeker, I want to choose services by category (restrooms, food banks, homeless shelters, mental health service providers) to find services I need
- As a Service Seeker, I want to filter and sort different services (by rating or distance) to choose the most suitable option
- As a Service Seeker, I want visualize public services on a map
- As a Service Seeker, I want to view a complete list of all public services with basic information about each entry
- As a Service Seeker, I want to get directions to a chosen public service, so that I can easily navigate to its location
- As a Service Seeker, I want to view detailed information about a selected service (location, reviews, contact info, operating hours) to make an informed decision
