Implement Incident Response Escalation Policy Enforcement

[maugauwi-hash]

Labels: bug, operations
Priority: High
Estimated Time: 1.5 hours

Description:
backend/src/incidents.rs and oncall.rs handle incident tracking and on-call rotation, but automatic escalation (paging the next tier if the primary doesn't acknowledge in time) should be verified rather than relying on manual follow-up.

Tasks:

• Add an acknowledgment timeout that triggers escalation to the next on-call tier
• Wire escalation into oncall.rs's rotation lookup
• Add tests for on-time acknowledgment and escalation-on-timeout
• Document the escalation policy in docs/incident-response.md and docs/on-call-rotation.md

[marypartricia419-code]

@marypartricia419-code has applied to work on this issue as part of the Stellar Wave Program's 8th wave.

I will love to fix this issue

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[apatafamilycompound123-ops]

@apatafamilycompound123-ops has applied to work on this issue as part of the Stellar Wave Program's 8th wave.

Hello Maintainer, I’ve reviewed the issue and understand the requirements. I’m confident I can handle it effectively. Kindly assign it to me.

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[Alimzy]

@Alimzy has applied to work on this issue as part of the Stellar Wave Program's 8th wave.

Hi! I'd like to work on this issue.

I'm a software engineer with hands-on experience in testing, debugging, and building reliable features across the stack. I'm confident I can take this on and deliver a solid, well-tested solution that follows the project's existing conventions.

I'll make sure to cover the core functionality as well as relevant edge cases to keep things reliable and regression-resistant.

Let me know if I can get started, and I'll provide updates as I progress.

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[dammy03-dtv]

@dammy03-dtv has applied to work on this issue as part of the Stellar Wave Program's 8th wave.

I’d love to tackle this! As a Rust and Stellar blockchain dev, I'm used to building highly reliable, time-sensitive state machines. I can implement the ack timeout logic in incidents.rs, wire the tier-escalation into oncall.rs, and write the required tests for both on-time and timeout scenarios. I'll also update the response docs. Let me know if I can open a PR for this high-priority fix!

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[Stanley-Owoh]

@Stanley-Owoh has applied to work on this issue as part of the Stellar Wave Program's 8th wave.

Good day maintainer please i would like to work on this issue
I can work on this immediately with positive results please assign it to me. Thank you

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