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Prod issue: Survey flag not setting upon survey submission in some instances #1183

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brotzmanmj opened this issue Jan 6, 2025 · 4 comments · Fixed by NCI-C4CP/connectApp#890
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CCC Priority 1 Issues to be addressed in the current release

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@brotzmanmj
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5 instances occurred last week where participants submitted surveys and the survey flag did not update to 'submitted'.
4 instances were for the B/U/M survey and one for the COVID survey (same participant as one of the B/U/M surveys).

We manually updated the 5 survey flags on Friday to 'submitted'.

@JoeArmani investigated but no known cause yet and will continue to monitor daily.

@brotzmanmj brotzmanmj changed the title Survey flag not setting upon survey submission in some instances Prod issue: Survey flag not setting upon survey submission in some instances Jan 6, 2025
@sonyekere sonyekere added the CCC Priority 1 Issues to be addressed in the current release label Jan 6, 2025
@brotzmanmj
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Adding a new problem to this issue, maybe related?
For the latest ppt with a survey flag that did not update, there is also this issue:
SMDB is showing N/A for B/U/M survey completion date for Connect ID: 3094437221
According to Firestore it was completed at: 2025-01-06T13:56:28.153Z (Concept ID for time submitted is 222161762)

@JoeArmani
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JoeArmani commented Jan 7, 2025

This has been intermittent. We've seen it happen with the research Biospecimen survey and the Covid survey.
The COMPLETED_TS populates but the COMPLETED variable (that marks survey submission) is missed.

This update checks for either COMPLETED or COMPLETED_TS, which can only be sent from the survey submission handler. If one is missing, it gets populated.

@JoeArmani
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Passed dev testing.

Passed stage testing.

Ready for prod.

@JoeArmani
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In production. Monitoring.

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3 participants