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Hand-hold for discussions/questions? #55

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cassidyjames opened this issue Jan 20, 2022 · 1 comment
Open

Hand-hold for discussions/questions? #55

cassidyjames opened this issue Jan 20, 2022 · 1 comment

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@cassidyjames
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cassidyjames commented Jan 20, 2022 •
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As part of our improving how we handle support, we want to be more active about guiding users to GitHub Discussions. One area we could do this is in the Feedback app itself if we are able to have the user make a distinction between:

  • Asking a question/getting support (Discussion)
  • Reporting an issue or suggesting a feature (issue)
@cassidyjames cassidyjames changed the title Update Feedback app? Issue/idea vs. discussion? Hand-hold for discussions/questions? Jan 20, 2022
@cassidyjames
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Something else I just realized; the issue templates do currently have a link to /support; I wonder if we can be smarter about linking to the repo's own Discussion page instead? Then it would all be handled GitHub-side.

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