diff --git a/app/assets/javascripts/door.js b/app/assets/javascripts/door.js
index 7a06949..858e1e1 100644
--- a/app/assets/javascripts/door.js
+++ b/app/assets/javascripts/door.js
@@ -17,7 +17,7 @@ $(document).ready(() => {
 
     $("#unlock-door").click(async () => {
         if ($("#unlock-door").hasClass('disabled')) {
-            alert('Door control not accessible. Are you on the space Wi-Fi?');
+            alert('Door control not accessible. Are you on the space Wi-Fi? If yes, do you have a VPN or iCloud Private Relay enabled?');
             return;
         }
 
@@ -57,4 +57,4 @@ $(document).ready(() => {
             $("#error-text").text(`Failed to unlock door: ${e}`);
         }
     });
-});
\ No newline at end of file
+});
diff --git a/app/views/members/users/index.html.haml b/app/views/members/users/index.html.haml
index 9512404..da09408 100644
--- a/app/views/members/users/index.html.haml
+++ b/app/views/members/users/index.html.haml
@@ -22,7 +22,7 @@
     %p#error-text.text-danger.bold
   %p
     %i Note:
-    You must be at the space and connected to the Wi-Fi to unlock the door.
+    You must be at the space and connected to the Wi-Fi to unlock the door. Also, if you use a VPN or iCloud Private Relay, you may need to turn that off on your device before clicking the button.
   %table
     %tr
       %td.bold.text-right