get-support.md

title	description	keywords
Get support	Your Docker EE subscription gives you access to prioritized support. You can file tickets via email or the support portal.	support, help

Your Docker Enterprise Edition subscription gives you access to prioritized support. The service levels depend on your subscription.

If you need help, you can file a ticket via:

• Email
• Docker support page

Be sure to use your company email when filing tickets.

Docker Support engineers may ask you to provide a UCP support dump, which is an archive that contains UCP system logs and diagnostic information. To obtain a support dump:

From the UI

1. Log into the UCP web UI with an administrator account.
2. In the top-left menu, click your username and choose Download Logs.

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From the CLI

To get the support dump from the CLI, use SSH to log into a UCP manager node and run:

docker container run --rm \
  --name ucp \
  -v /var/run/docker.sock:/var/run/docker.sock \
  --log-driver none \
  {{ page.ucp_org }}/{{ page.ucp_repo }}:{{ page.ucp_version }} \
  support > docker-support.tgz

This support dump only contains logs for the node where you're running the command. If your UCP is highly available, you should collect support dumps from all of the manager nodes.

On Windows worker nodes, run the following command to generate a local support dump:

PS> docker container run --name windowssupport -v 'C:\ProgramData\docker\daemoncerts:C:\ProgramData\docker\daemoncerts' -v 'C:\Windows\system32\winevt\logs:C:\eventlogs:ro' {{ page.ucp_org }}/ucp-dsinfo-win:{{ page.ucp_version }}; docker cp windowssupport:'C:\dsinfo' .; docker rm -f windowssupport

This command creates a directory named dsinfo in your current directory. If you want an archive file, you need to create it from the dsinfo directory.