🛑 Tried to get queue task with storage id: 74CB467B-C14C-41DD-9E67-03E7FB672214, but storage couldn't find it.

[basevik]

How do I make customer-io stop spamming this log message 10,000 times?

[mahmoud-elmorabea]

Thanks for reporting the issue and I apologize for the inconvenience.

This might be a log that is incorrectly marked as error instead of debug, can you please confirm a few details so I can try and investigate the issue:

• Can you share more details about which SDK you are using? CIO ReactNative or Expo plugin along with what versions you are using?
• Are you getting those logs for both Android and iOS or only one platform?
• Are you missing any events not actually getting sent to CIO? Can you see your events sent successfully to CIO?
• Are you just noticing those logs after a migration? Are you integrating CIO for the first time?

A temporary workaround if you are not actively working on changes to CIO would be set your log level to none to avoid the logging spam, I know this is not ideal but it will help clean up your logs till we have figure out what the issue is and fix it.

[basevik]

Thanks for the quick response @mahmoud-elmorabea

1. Versions:

  "customerio-expo-plugin": "1.0.0-beta.17",
  "customerio-reactnative": "3.9.1",

2. Only tested on iOS

3. I haven't tested this extensively, but as far as I know we do not have any missing events

4. I believe we started seeing this issue when we upgraded customerio versions. Here are the previous versions:

  "customerio-expo-plugin": "^1.0.0-beta.14",
  "customerio-reactnative": "^3.4.0",

I will disable all customerio logs for now...

[mahmoud-elmorabea]

Thank you for your response!

We've had similar reports before and we have made a fix on iOS for it. But it seems like this log might have been incorrectly marked as error which is causing the spam.

Suggestions to move forward:

• [Breaking] Update to the latest SDK versions customerio-expo-plugin -> 2.x and customerio-reactnative -> 4.x, this is a breaking update so please read the migration docs carefully
• [Non-breaking] Update to newer SDK versions customerio-expo-plugin -> 1.0.0-beta.17 and customerio-reactnative -> 3.9.1
• We will create an internal report of the issue and look into improving the log or decreasing its severity to avoid spamming your logs

We apologize for the inconvenience caused by this and will be working to improve it.