diff --git a/commitizen/commands/bump.py b/commitizen/commands/bump.py
index c29c4c35c5..3975218660 100644
--- a/commitizen/commands/bump.py
+++ b/commitizen/commands/bump.py
@@ -293,7 +293,9 @@ def __call__(self) -> None:  # noqa: C901
                         "unreleased_version": new_tag_version,
                         "template": self.template,
                         "extras": self.extras,
-                        "incremental": True,
+                        "incremental": self.config.mutated_settings.get(
+                            "changelog_incremental", True
+                        ),
                         "dry_run": True,
                     },
                 )
@@ -305,7 +307,9 @@ def __call__(self) -> None:  # noqa: C901
                 self.config,
                 {
                     "unreleased_version": new_tag_version,
-                    "incremental": True,
+                    "incremental": self.config.mutated_settings.get(
+                        "changelog_incremental", True
+                    ),
                     "dry_run": dry_run,
                     "template": self.template,
                     "extras": self.extras,
diff --git a/commitizen/config/base_config.py b/commitizen/config/base_config.py
index 478691aa14..5a3f237ab0 100644
--- a/commitizen/config/base_config.py
+++ b/commitizen/config/base_config.py
@@ -10,11 +10,21 @@ def __init__(self):
         self._settings: Settings = DEFAULT_SETTINGS.copy()
         self.encoding = self.settings["encoding"]
         self._path: Path | None = None
+        self._settings_from_configs: Settings = {}
 
     @property
     def settings(self) -> Settings:
         return self._settings
 
+    @property
+    def mutated_settings(self) -> Settings:
+        """It is used to record the changes from the config file defined by users,
+         which helps distinguish the ambiguous default behavior of
+        `changelog_incremental`.
+        Please refer to https://github.com/commitizen-tools/commitizen/pull/996
+        """
+        return self._settings_from_configs
+
     @property
     def path(self) -> Path | None:
         return self._path
diff --git a/commitizen/config/json_config.py b/commitizen/config/json_config.py
index cf554922d6..9087dbd5a7 100644
--- a/commitizen/config/json_config.py
+++ b/commitizen/config/json_config.py
@@ -52,5 +52,6 @@ def _parse_setting(self, data: bytes | str) -> None:
 
         try:
             self.settings.update(doc["commitizen"])
+            self.mutated_settings.update(doc["commitizen"])
         except KeyError:
             self.is_empty_config = True
diff --git a/commitizen/config/toml_config.py b/commitizen/config/toml_config.py
index d45860d650..4dd2989387 100644
--- a/commitizen/config/toml_config.py
+++ b/commitizen/config/toml_config.py
@@ -58,5 +58,6 @@ def _parse_setting(self, data: bytes | str) -> None:
 
         try:
             self.settings.update(doc["tool"]["commitizen"])  # type: ignore
+            self.mutated_settings.update(doc["tool"]["commitizen"])  # type: ignore
         except exceptions.NonExistentKey:
             self.is_empty_config = True
diff --git a/commitizen/config/yaml_config.py b/commitizen/config/yaml_config.py
index 396e2eba11..5beec3220a 100644
--- a/commitizen/config/yaml_config.py
+++ b/commitizen/config/yaml_config.py
@@ -38,6 +38,7 @@ def _parse_setting(self, data: bytes | str) -> None:
 
         try:
             self.settings.update(doc["commitizen"])
+            self.mutated_settings.update(doc["commitizen"])
         except (KeyError, TypeError):
             self.is_empty_config = True