From c273d80e3af49658815c17714ff37827dce8d160 Mon Sep 17 00:00:00 2001 From: Andy Jones Date: Mon, 6 Oct 2025 12:50:12 +0100 Subject: [PATCH] docs: Zendesk integration privileges --- agent-side-integrations/crm-helpdesk-integrations/zendesk.md | 4 ++++ 1 file changed, 4 insertions(+) diff --git a/agent-side-integrations/crm-helpdesk-integrations/zendesk.md b/agent-side-integrations/crm-helpdesk-integrations/zendesk.md index 25abcfb..ce73625 100644 --- a/agent-side-integrations/crm-helpdesk-integrations/zendesk.md +++ b/agent-side-integrations/crm-helpdesk-integrations/zendesk.md @@ -39,6 +39,10 @@ See [Getting started](../../) to add our SDKs and begin end-to-end testing! Your Follow the Zendesk docs to restrict access to the Cobrowse.io Apps to certain roles or groups [https://support.zendesk.com/hc/en-us/articles/4409155972378-Managing-your-installed-apps#topic\_xyf\_wmw\_qfb](https://support.zendesk.com/hc/en-us/articles/4409155972378-Managing-your-installed-apps#topic_xyf_wmw_qfb). +### Configure privileges + +Zendesk Administrators accounts are also granted Administrator privileges within Cobrowse.io. All other Zendesk accounts will be assigned Support Agent privileges. + ## Troubleshooting If you signed up via Zendesk and also via our website dashboard, you will have two accounts. See this link for a description of this problem and the solution [https://support.cobrowse.io/i-have-issues-with-my-zendesk-account](https://support.cobrowse.io/i-have-issues-with-my-zendesk-account).