Not Starting: Error fetching miele data: HTTP Status 500: fetching miele data

[iculookn]

The problem

With the latest Miele update 2025.1.0 and HA also 2025.1.0, the integration is not starting anymore. There were no major issues before the updates.

HA log file

Logger: custom_components.miele
Source: helpers/update_coordinator.py:411
integration: Miele (documentation, issues)
First occurred: 3:52:57 PM (5 occurrences)
Last logged: 3:54:08 PM

Error fetching miele data: HTTP Status 500: fetching miele data

Any ideas on how to fix?

Thanks

Version of miele integration having the issue?

2025.1.0

Version of Home Assistant Core having the issue?

2025.1.0

Anything in the logs that might be useful for us?

No response

Additional information

No response

[iculookn]

if I try to "reconfigure" I get the following error at the Miele website

{"code":500,"message":"A technical error occured. Please try again later. (Error-ID: e0b1457f67515786)"}

[astrandb]

I cannot reproduce this.
When do you get the error message above. When hitting the button on Miele Login screen?

Please turn on debug logging and reload the integration. If we are lucky there will be clues in the log.
Otherwise I recommend that you remove the integration, restart HA and add it back. That usually resolves simpliar errors.

[iculookn]

Okay, I tried to remove/restart/re-add the integration. I went to the Miele website to add a new NAME/EMAIL, and I got the ACTIVATE email. I then returned to HA and input the NAME/ID/SECRET. It then took me to the Miele website to log in, but once I entered my details and logged in, I got the error below.

{"code":500,"message":"A technical error occured. Please try again later. (Error-ID: 4ebae8a8e2bb921b)"}

Also, I just tried changing my password. No difference.

[astrandb]

You can verify your credentials and login here: https://www.miele.com/developer/swagger-ui/
press Authorize and enter your details. Then try the GET devices/ api and see if it works.

Note that passwords with special characters give unpredictable results.

[tkhkbn]

I have the same error when I try to re-add my miele machine to HA (it stopped working after upgrading to HA and Miele integration 2025.1.0).
I have tried requesting new client_id and client_secret. Also tried registering a new miele account.

possibly miele api server is dead?

[iculookn]

You can verify your credentials and login here: https://www.miele.com/developer/swagger-ui/ press Authorize and enter your details. Then try the GET devices/ api and see if it works.

Note that passwords with special characters give unpredictable results.

Thanks. It's the same error if I try Swagger. Looks like it's a Miele website issue.

[tkhkbn]

You can verify your credentials and login here: https://www.miele.com/developer/swagger-ui/ press Authorize and enter your details. Then try the GET devices/ api and see if it works.
Note that passwords with special characters give unpredictable results.

Thanks. It's the same error if I try Swagger. Looks like it's a Miele website issue.

Same for me too.

[earthsea]

I'm in the same situation. When I set the region to 'USA' when creating a new account, I don't have this problem, but when I select 'Hanguk(Korea)', I get a 500 error. I think it's a problem with the regional server. What is your region if you're experiencing this error?

[iculookn]

I'm in the same situation. When I set the region to 'USA' when creating a new account, I don't have this problem, but when I select 'Hanguk(Korea)', I get a 500 error. I think it's a problem with the regional server. What is your region if you're experiencing this error?

yes, I think you are right; I am using the Singapore server.

[stanleywoon]

Hi, I am having same issue, any solutions?

[iculookn]

Hi, I am having same issue, any solutions?

It looks like a Miele issue.

Maybe drop a note to [email protected]

[iculookn]

Looks like they fixed it. Mine started working again now

[stanleywoon]

Yes confirmed working again.