Printer companies "custom software"

[Koselife]

Cura Version

1.4.11

Operating System

Win 11

Printer

Custom printer Mingda 1000 pro

Name abnormal settings

nothing slices

Describe model location

center

Describe your model

No successful slices have been made

Add your .zip here ⬇️

The company i purchased the printer from has their own version of Cura which i very much dislike because the 5.8.1 version slices everything all of the time. all of my prints don't slice.

[GregValiant]

I'm not sure what to make of this.
Are you using UltiMaker Cura? It looks like the Mingda Company slicer is based on Orca.

[Koselife]

Apparently I cannot send you images

…

On Thu, Dec 19, 2024, 8:03 PM GregValiant ***@***.***> wrote: I'm not sure what to make of this. Are you using UltiMaker Cura? It looks like the Mingda Company slicer is based on Orca. — Reply to this email directly, view it on GitHub <#20055 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BBRFXVT32M6VFFL7U6JSRWD2GOJK3AVCNFSM6AAAAABT6CNXL6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNJWGI2DEOBQHE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[GregValiant]

You cannot post any files to Github by email. They must be posted directly to the site.

You haven't indicated any sort of bug in UltiMaker Cura. I'm going to close this.

[Koselife]

Hello Greg, It seems the ticket was closed a bit hastily, don’t you think? Since your email system doesn’t accept photos, I’ll describe the issue for you clearly. Every single slice I attempt results in the following error: "Slicing failed" "Slicing failed with an unexpected error. Please consider reporting a bug on our issue tracker." Your software specifically asked me to report the issue on your tracker, so here I am doing just that. However, instead of resolving the issue, or even asking for photos to be delivered in another spot the ticket was closed without notice or explanation. THEN shortly after, I received an email stating, “We don’t accept photos here.” That’s frustrating, especially since I wasn’t informed beforehand. How about we reopen this ticket and work toward a resolution? I’m happy to provide any additional details needed to help troubleshoot this issue. Thank you for your hard work, Best, Derek

…

On Fri, Dec 20, 2024, 4:06 AM GregValiant ***@***.***> wrote: You cannot post any files to Github by email. They must be posted directly to the site. You haven't indicated any sort of bug in UltiMaker Cura. I'm going to close this. — Reply to this email directly, view it on GitHub <#20055 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BBRFXVVJL7IFOHUAUW65VJD2GQB2XAVCNFSM6AAAAABT6CNXL6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNJWHA3TGMBUGU> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[GregValiant]

When you filled out the form it specifically asked you to post a zipped "project file" and the cura.log file. Photos don't help. We need to know the model you are attempting to slice, your printer, and how Cura was set up. Those are in the project file.
The log file should show information if the CuraEngine (the actual slicing app) crashed in the background and caused the slice to fail.
The total information I gleaned from the initial report can boil down to "nothing slices" AND there is no UltiMaker Cura version 1.4.11 and you mentioned Mingda Slicer so I had no real idea what slicer you are using.
There certainly isn't enough information to base an investigation on. We need something to work with here and without some leads nothing can be done.
I'll reopen this.
There is a new command in UM Cura 5.9.0 "Help | Export Package for Technical Support". Use that command, open the folder where the 3mf file resides, zip the file, and post the zip folder here directly to the site. Github does not allow posts via email.
The instructions are on the page you originally filled out for the report.
You can copy and paste any image here or click on the "Paste, drop, or click to add files" link below.

[Koselife]

Thank you for reopening the ticket and providing clearer instructions. See? A constructive approach works much better. When we take the time to address what’s actually being said (without being able to attach images), progress can actually be made. I’ll gather the requested files for my non-existent version, zip them, and submit them to you at my earliest convenience. Best, Derek