Help desk technicians provide first-level technical support to clients, resolving basic issues and escalating more complex problems to higher-level technicians.
On-site engineers are responsible for providing hands-on support at client locations. They address technical issues that cannot be resolved remotely and may also perform installations, hardware maintenance, and infrastructure upgrades.
Network administrators are responsible for maintaining the MSP's internal network infrastructure and ensuring that client networks are stable, secure, and optimized for performance.
Systems administrators manage and maintain clients' servers, storage systems, and applications, ensuring optimal performance, reliability, and security.
Security specialists focus on protecting MSPs and their clients from cyber threats by implementing security measures, monitoring for potential breaches, and responding to incidents.
Cloud specialists help MSP clients migrate to, manage, and optimize their cloud-based infrastructure, leveraging public, private, or hybrid cloud environments.
Virtualization specialists design, implement, and manage virtualized environments for clients, optimizing resource usage, performance, and scalability.
IT consultants work with clients to assess their technology needs, develop strategies, and recommend solutions to improve efficiency, productivity, and security.
Product managers are responsible for guiding the development of products and services, working closely with development teams and stakeholders to define requirements and prioritize features.
Software developers/engineers design, develop, test, and maintain software applications and systems, ensuring they meet the needs of customers and adhere to quality standards.
QA engineers are responsible for testing products and services, identifying and reporting defects, and ensuring that they meet quality standards and customer requirements.
DevOps engineers work to improve the collaboration between development and operations teams, streamlining the software development lifecycle and automating processes for efficiency and consistency.
Solution architects design and oversee the implementation of complex technology solutions, ensuring they meet the needs of customers and align with the vendor's product offerings.
Technical support engineers provide assistance to customers experiencing issues with the vendor's products or services, working to diagnose and resolve problems as efficiently as possible.
Sales engineers work closely with sales teams to provide technical expertise, demonstrating the value of the vendor's products and services to potential clients and helping to close deals.
Account managers and/or Customer Success Managers are responsible for maintaining relationships with clients, ensuring their needs are met and working to upsell additional services or products. They're focused on ensuring clients have a positive experience with the company, service or product, and resolving any issues that arise.
Sales & business development representatives work to generate new business by identifying potential clients, presenting the benefits of the company's products and services, and closing deals.
Marketing specialists create and implement marketing strategies to promote the company's products and services, generate leads, and build brand awareness.
Project managers oversee the planning, execution, and completion of projects, coordinating resources and ensuring projects are delivered on time, within scope, and budget.
Business analysts work to understand client needs and identify opportunities for improvement, often collaborating with technical teams to develop solutions and drive business growth.
Training specialists develop and deliver training programs to both internal employees and clients, ensuring users can effectively utilize the company's products and services.
Focuses on developing and implementing automation solutions to enhance efficiency and effectiveness within the MSP's service delivery framework. This role requires a deep understanding of automation technologies and best practices, with responsibilities including the design, deployment, and maintenance of automation scripts and workflows.
Responsible for ensuring the seamless integration of various IT systems and applications within the MSP's infrastructure. This role involves analyzing system requirements, coordinating with different teams to facilitate smooth data exchange, and optimizing the overall IT ecosystem for enhanced operational efficiency.