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Increased awareness: The app can include educational resources, survivor stories, and campus-specific support contacts to raise awareness.
+Expanded coverage: Integration with campus networks ensures broader access to support services, especially for students who may not know where to turn.
+Data-driven prevention decision making: Aggregated, anonymized data can help identify abuse hotspots and inform campus safety policies.
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ServiceNow Field Service Management application FSM: Integrating with Customer Service with Dispatch supporting practitioners to location with up to date information.
+ServiceNow Customer Service Management (CSM): Tracks victim support cases, connects users with advocates, and manages follow-ups.
+ServiceNow Security Operations: Handles incident response securely and integrates with law enforcement or campus security systems.
+ServiceNow IntegrationHub: Connects with third-party APIs (e.g., shelter databases, SMS gateways, GPS services).
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Secure messaging: Encrypted chat with counselors, campus advocates, or emergency responders.
+Incident logging: Victims can record events securely for future legal or medical use.
+Safe house locator: Displays nearby shelters or safe spaces with real-time availability.
+Operation center locator and SOS emergency button and dedicated short dialing code, provide ease and convenience of use.
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GPS and mapping APIs: Integration with Google Maps, Apple Maps, or OpenStreetMap for location tracking and safe house discovery.
+Secure cloud storage: For encrypted logs, messages, and user data.
+Authentication protocols: Multi-factor authentication and biometric options to prevent unauthorized access.
+Campus network integration and security: APIs or data feeds from campus security systems and student services.
+Real-time messaging infrastructure: Possibly using Twilio or Firebase for secure, low-latency communication.
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Privacy and safety risks: Ensuring data is protected as any leak could endanger survivors and responders lives.
+User trust and adoption: Victims may fear using the app or not trust its security. Building confidence through advocacy partnerships is key.
+False alerts or misuse: Systems must distinguish between real emergencies and accidental triggers.
+Safe house coordination: Real-time availability and capacity data from shelters may be hard to standardize or access.
+Legal and ethical compliance: Must comply with HIPAA, FERPA, and other privacy laws, especially on campuses.
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