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Merge pull request #526 from tab22/sn_instances/dev276117
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‎95b5d2b7938832108543b2597bba109c/update/x_snc_hack4good_0_hack4good_proposal_94acf71783f43210b2abf1d6feaad300.xml‎

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<?xml version="1.0" encoding="UTF-8"?><record_update table="x_snc_hack4good_0_hack4good_proposal">
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<x_snc_hack4good_0_hack4good_proposal action="INSERT_OR_UPDATE">
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<focus_area>cure</focus_area>
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<notes/>
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<participation>yes</participation>
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<potential_impact><![CDATA[<p>A ServiceNow-based wellbeing platform can:</p>
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<ul><li>
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<p>Provide <strong>real-time visibility</strong> into student mental health trends.</p>
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</li><li>
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<p>Enable <strong>early intervention</strong> through digital check-ins and automated alerts.</p>
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</li><li>
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<p>Connect students seamlessly to <strong>counselors, peer supporters, and resources</strong>.</p>
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</li><li>
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<p>Foster a <strong>data-driven well-being culture</strong> across educational institutions.</p>
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</li></ul>
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<p><strong>Measurable Impact:</strong></p>
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<ul><li>
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<p>30% reduction in crisis escalation incidents.</p>
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</li><li>
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<p>50% faster response time for counseling support.</p>
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</li><li>
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<p>Improved student satisfaction and engagement scores.</p>
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</li></ul>]]></potential_impact>
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<problem_statement>Students in schools and colleges face growing mental health challenges, including stress, anxiety, social isolation, and burnout.&#13;
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Despite increasing awareness, access to mental well-being support remains inconsistent, often reactive rather than proactive.&#13;
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Institutions lack integrated systems to identify at-risk students early, connect them to counsellors or resources, and monitor well-being trends over time.</problem_statement>
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<project_name>Mind Space : A ServiceNow Powered Student Wellbeing &amp; Support Platform</project_name>
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<solution_proposal><![CDATA[<h2><strong>How do you envision the ideal solution to this  problem?</strong></h2>
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<p> </p>
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<h3>Which ServiceNow products or capabilities would be used?</h3>
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<p></p><p>Mind Space leverages <strong>ServiceNow’s workflow automation and AI</strong> to support student mental health through a unified platform.</p>
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<ul><li>
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<p><strong>Student Wellbeing Portal:</strong> Mobile-friendly interface for daily mood check-ins, journaling, and easy access to support or counseling appointments.</p>
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</li><li>
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<p><strong>Counsellor Dashboard:</strong> Uses <strong>Performance Analytics</strong> to visualise well-being trends and automate follow-ups or escalations.</p>
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</li><li>
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<p><strong>AI-Assisted Triage (Now Assist):</strong> Employs <strong>NLU</strong> to detect emotional tone in journal entries and trigger counselor review when risk indicators arise.</p>
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</li><li>
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<p><strong>Community Support Module:</strong> Enables secure peer support groups and integrates with <strong>Microsoft Teams or Slack</strong> for wellbeing sessions.</p>
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</li></ul>
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<p><strong>ServiceNow Capabilities are going to be utilised </strong></p>
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<ul><li>
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<p><strong>ServiceNow HR Service Delivery (HRSD):</strong> Case and knowledge management for counseling interactions.</p>
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</li><li>
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<p><strong>Service Portal / Next Experience UI:</strong> Student-facing wellbeing portal.</p>
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</li><li>
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<p><strong>Performance Analytics &amp; Reporting: </strong>Wellbeing metrics and insights for school administrators.</p>
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</li><li>
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<p><strong>Now Assist / NLU:</strong> Sentiment and keyword detection in student input.</p>
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</li><li>
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<p><strong>IntegrationHub:</strong> Integration with external mental health APIs or chat platforms.</p>
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</li><li>
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<p><strong>Flow Designer: </strong>Automated routing and escalation workflows.</p>
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</li></ul>
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<p> </p>
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<hr style="border-top: 3px solid #bbb;" />
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<h3>Are there any technical dependencies for the proposed solution?</h3>
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<p></p><ul><li>
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<p>Secure integration with third-party counseling systems or telehealth APIs.</p>
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</li><li>
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<p>Compliance with student data privacy standards (GDPR).</p>
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</li><li>
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<p>Availability of ServiceNow HRSD or CSM licenses.</p>
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</li><li>
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<p>Optionally, Microsoft Teams or Google Workspace integration.</p>
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</li></ul>
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<p> </p>
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<hr style="border-top: 3px solid #bbb;" />
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<h3>What challenges would you foresee in implementing this idea?</h3>
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<p></p><ul><li>
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<p>Ensuring <strong>data privacy and confidentiality</strong> of student well-being data.</p>
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</li><li>
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<p>Building <strong>trust and adoption</strong> among students and staff.</p>
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</li><li>
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<p>Integrating with diverse campus systems (email, identity providers).</p>
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</li><li>
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<p>Designing <strong>non-intrusive wellbeing check-ins</strong> that encourage honest participation.</p>
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</li></ul>]]></solution_proposal>
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<state>submitted</state>
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<sys_class_name>x_snc_hack4good_0_hack4good_proposal</sys_class_name>
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<sys_created_by>admin</sys_created_by>
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<sys_created_on>2025-10-30 20:42:10</sys_created_on>
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<sys_id>94acf71783f43210b2abf1d6feaad300</sys_id>
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<sys_mod_count>1</sys_mod_count>
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<sys_name>Mind Space : A ServiceNow Powered Student Wellbeing &amp; Support Platform</sys_name>
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<sys_package display_value="Hack4Good Idea Submission" source="x_snc_hack4good_0">95b5d2b7938832108543b2597bba109c</sys_package>
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<sys_policy/>
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<sys_scope display_value="Hack4Good Idea Submission">95b5d2b7938832108543b2597bba109c</sys_scope>
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<sys_update_name>x_snc_hack4good_0_hack4good_proposal_94acf71783f43210b2abf1d6feaad300</sys_update_name>
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<sys_updated_by>admin</sys_updated_by>
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<sys_updated_on>2025-10-30 20:42:12</sys_updated_on>
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</x_snc_hack4good_0_hack4good_proposal>
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</record_update>

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