tickets.json

{
  "tickets": [
    {
      "ticket_id": "T001",
      "category": "Technical",
      "customer_query": "My WiFi router is not connecting to the internet",
      "resolution": "Reset router by pressing reset button for 10 seconds. Reconfigure using default credentials (admin/admin). If issue persists, check if ISP service is active.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-15",
      "resolved_date": "2024-10-15",
      "agent_notes": "Customer confirmed router lights turned green after reset"
    },
    {
      "ticket_id": "T002",
      "category": "Billing",
      "customer_query": "I was charged twice for October bill",
      "resolution": "Billing error confirmed. Duplicate charge of ₹599 reversed. Refund will reflect in 3-5 business days. Reference: REF89234",
      "status": "Resolved",
      "priority": "High",
      "created_date": "2024-10-14",
      "resolved_date": "2024-10-15",
      "agent_notes": "Escalated to billing team. Customer satisfied with resolution"
    },
    {
      "ticket_id": "T003",
      "category": "Technical",
      "customer_query": "Internet speed is very slow even after router restart",
      "resolution": "Run speed test at fast.com. Check for 10+ connected devices. Optimize by disconnecting unused devices. Speed should be 80% of plan (80 Mbps for 100 Mbps plan). Scheduled technician visit if below 50%.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-16",
      "resolved_date": "2024-10-16",
      "agent_notes": "Customer had 15 devices connected. Speed improved after optimization"
    },
    {
      "ticket_id": "T004",
      "category": "Account",
      "customer_query": "Forgot my account password and cannot login",
      "resolution": "Password reset via SMS: Text RESET to 54321. Customer will receive link to set new password. Alternative: Visit nearest store with ID proof.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-12",
      "resolved_date": "2024-10-12",
      "agent_notes": "Customer successfully reset password via SMS"
    },
    {
      "ticket_id": "T005",
      "category": "Technical",
      "customer_query": "Mobile data not working on my phone",
      "resolution": "Steps: 1) Toggle airplane mode ON/OFF 2) Check APN settings (APN: internet, Username: blank, Password: blank) 3) Restart phone 4) Verify data balance is positive",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-17",
      "resolved_date": "2024-10-17",
      "agent_notes": "APN settings were incorrect. Fixed after configuration"
    },
    {
      "ticket_id": "T006",
      "category": "Billing",
      "customer_query": "Want to change from 100 Mbps plan to 200 Mbps plan",
      "resolution": "Plan upgrade processed. New plan: 200 Mbps at ₹999/month (previous: ₹699/month). Changes effective from next billing cycle. Pro-rated charges: ₹150 for current month.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-13",
      "resolved_date": "2024-10-13",
      "agent_notes": "Customer opted for immediate upgrade with pro-rated charges"
    },
    {
      "ticket_id": "T007",
      "category": "Technical",
      "customer_query": "Getting error message connection timeout on laptop",
      "resolution": "Clear DNS cache: Open CMD > type 'ipconfig /flushdns'. Change DNS to Google DNS (8.8.8.8 and 8.8.4.4). Restart laptop. If persists, check firewall settings.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-18",
      "resolved_date": "2024-10-18",
      "agent_notes": "DNS cache issue. Resolved after flushing DNS"
    },
    {
      "ticket_id": "T008",
      "category": "Billing",
      "customer_query": "Received bill but payment already done last week",
      "resolution": "Payment of ₹799 confirmed on 10-Oct-2024. Bill generation was before payment processing. No action needed. Next bill will reflect zero balance.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-19",
      "resolved_date": "2024-10-19",
      "agent_notes": "System delay in payment reflection. Customer informed"
    },
    {
      "ticket_id": "T009",
      "category": "Technical",
      "customer_query": "WiFi signal is weak in bedroom",
      "resolution": "Reposition router to central location. Check for interference from microwaves/cordless phones. Consider WiFi extender for large homes (2000+ sq ft). Offer: Mesh WiFi system at ₹2999.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-11",
      "resolved_date": "2024-10-11",
      "agent_notes": "Customer purchased WiFi extender. Signal strength improved"
    },
    {
      "ticket_id": "T010",
      "category": "Account",
      "customer_query": "Want to update mobile number linked to account",
      "resolution": "Mobile update requires verification. OTP sent to existing number (XXXX1234). Enter OTP > Update new number. Visit store if old number not accessible.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-20",
      "resolved_date": "2024-10-20",
      "agent_notes": "Customer verified via OTP and updated number successfully"
    },
    {
      "ticket_id": "T011",
      "category": "Technical",
      "customer_query": "Cannot connect to VPN while on home WiFi",
      "resolution": "Allow VPN ports in router: Forward ports 1723 (PPTP) or 500/4500 (IPSec). Check if ISP blocks VPN. Alternative: Use mobile hotspot to verify if issue is router-specific.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-14",
      "resolved_date": "2024-10-15",
      "agent_notes": "Router firewall was blocking VPN. Port forwarding enabled"
    },
    {
      "ticket_id": "T012",
      "category": "Billing",
      "customer_query": "Charged for international calls I never made",
      "resolution": "Call detail record checked. Calls to +971 (UAE) on 12-Oct-2024 from device. If unauthorized, file police complaint. SIM will be blocked and new SIM issued. Charges disputed: ₹2340",
      "status": "Escalated",
      "priority": "High",
      "created_date": "2024-10-21",
      "resolved_date": "2024-10-22",
      "agent_notes": "Possible SIM cloning. Security team involved"
    },
    {
      "ticket_id": "T013",
      "category": "Technical",
      "customer_query": "Smart TV cannot find WiFi network",
      "resolution": "Check if 5GHz band enabled. Some TVs only support 2.4GHz. Enable 2.4GHz in router settings. SSID should be visible. Try manual SSID entry if hidden network.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-15",
      "resolved_date": "2024-10-15",
      "agent_notes": "TV only supported 2.4GHz. Customer enabled band and connected"
    },
    {
      "ticket_id": "T014",
      "category": "Account",
      "customer_query": "Need to transfer ownership to my spouse",
      "resolution": "Ownership transfer requires: 1) Both parties' ID proof 2) Visit store together 3) NOC from current owner. Processing time: 2-3 business days. No charges applicable.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-16",
      "resolved_date": "2024-10-18",
      "agent_notes": "Documents submitted. Transfer completed successfully"
    },
    {
      "ticket_id": "T015",
      "category": "Technical",
      "customer_query": "Frequent disconnections every 30 minutes",
      "resolution": "Check router logs for errors. Update router firmware to latest version. Check cable connections (loose cables cause drops). If issue persists, replace router under warranty.",
      "status": "Resolved",
      "priority": "High",
      "created_date": "2024-10-22",
      "resolved_date": "2024-10-23",
      "agent_notes": "Firmware update resolved disconnection issue"
    },
    {
      "ticket_id": "T016",
      "category": "Billing",
      "customer_query": "Autopay failed but I have sufficient balance",
      "resolution": "Payment gateway timeout. Manual payment link sent via SMS. Autopay will retry in 24 hours. No late fees for technical failures. Grace period: 7 days.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-17",
      "resolved_date": "2024-10-17",
      "agent_notes": "Customer paid via link. Autopay setup verified"
    },
    {
      "ticket_id": "T017",
      "category": "Technical",
      "customer_query": "Cannot send MMS messages",
      "resolution": "Check APN settings: MMS APN should be mms.example.com. Enable mobile data while sending MMS. Verify MMS center number: +919876543210. Restart phone after settings.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-19",
      "resolved_date": "2024-10-19",
      "agent_notes": "MMS APN was missing. Customer configured and tested successfully"
    },
    {
      "ticket_id": "T018",
      "category": "Account",
      "customer_query": "Want to port my number to your network from competitor",
      "resolution": "Port-in process: 1) SMS PORT <10-digit number> to 1900 2) Receive UPC code 3) Visit store with UPC, ID proof, photo 4) Complete in 7 days. Current plan: ₹499/month with 2GB/day",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-20",
      "resolved_date": "2024-10-27",
      "agent_notes": "Port-in request processed. Number activated on Day 7"
    },
    {
      "ticket_id": "T019",
      "category": "Technical",
      "customer_query": "Email not working on iPhone after settings update",
      "resolution": "Reconfigure email: Delete account > Add account > IMAP settings (mail.example.com, port 993, SSL enabled). Password: account password. Sync: 1 week. Test send/receive.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-21",
      "resolved_date": "2024-10-21",
      "agent_notes": "Email account re-added. Working normally"
    },
    {
      "ticket_id": "T020",
      "category": "Billing",
      "customer_query": "Want detailed call records for last 6 months",
      "resolution": "Call detail records (CDR) available for 6 months. Download from customer portal > Billing > Call History. For email delivery: Request takes 2-3 days. Format: PDF/Excel",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-18",
      "resolved_date": "2024-10-18",
      "agent_notes": "Customer accessed portal and downloaded CDR"
    },
    {
      "ticket_id": "T021",
      "category": "Technical",
      "customer_query": "Router showing red light continuously",
      "resolution": "Red light indicates no internet connection. Check: 1) Cable connected to WAN port 2) ISP service active 3) Router power cycle. If issue persists, schedule technician visit.",
      "status": "Resolved",
      "priority": "High",
      "created_date": "2024-10-23",
      "resolved_date": "2024-10-23",
      "agent_notes": "Cable was loose in WAN port. Reconnected and working"
    },
    {
      "ticket_id": "T022",
      "category": "Account",
      "customer_query": "Want to close my account and get refund",
      "resolution": "Account closure requires 30-day notice. Unused balance ₹234 will be refunded to bank account in 15-30 days. Return rented equipment (router) to avoid ₹2000 deposit forfeiture.",
      "status": "In Progress",
      "priority": "Medium",
      "created_date": "2024-10-24",
      "resolved_date": null,
      "agent_notes": "Closure request logged. Refund processing after 30 days"
    },
    {
      "ticket_id": "T023",
      "category": "Technical",
      "customer_query": "Cannot make outgoing calls but can receive",
      "resolution": "Check: 1) Sufficient balance (minimum ₹10 required) 2) Outgoing call barring not enabled 3) IMEI registered 4) Not in roaming without roaming pack. Dial *121# to check balance.",
      "status": "Resolved",
      "priority": "High",
      "created_date": "2024-10-19",
      "resolved_date": "2024-10-19",
      "agent_notes": "Balance was ₹3. Customer recharged and issue resolved"
    },
    {
      "ticket_id": "T024",
      "category": "Billing",
      "customer_query": "Overcharged for data usage beyond my plan",
      "resolution": "Data usage checked: 65GB used (plan: 60GB). Overage charges: ₹50 for 5GB. To avoid: Enable data usage alerts. Upgrade to unlimited plan (₹799/month) or add data booster packs.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-25",
      "resolved_date": "2024-10-25",
      "agent_notes": "Customer understood overage policy. Opted for data alerts"
    },
    {
      "ticket_id": "T025",
      "category": "Technical",
      "customer_query": "Laptop connects to WiFi but shows no internet",
      "resolution": "Issue: IP conflict or DNS problem. Solutions: 1) Forget network and reconnect 2) Release/renew IP (ipconfig /release then /renew) 3) Change DNS to 1.1.1.1 and 1.0.0.1 4) Disable IPv6",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-22",
      "resolved_date": "2024-10-22",
      "agent_notes": "IP conflict resolved after release/renew"
    },
    {
      "ticket_id": "T026",
      "category": "Account",
      "customer_query": "Want to add international roaming to my plan",
      "resolution": "International roaming packs: 1) Basic - ₹599 for 7 days (1GB data + 100 mins) 2) Premium - ₹2999 for 30 days (10GB data + 500 mins). Activation: Instant. Valid in 150+ countries.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-26",
      "resolved_date": "2024-10-26",
      "agent_notes": "Customer activated Premium pack for upcoming travel"
    },
    {
      "ticket_id": "T027",
      "category": "Technical",
      "customer_query": "Getting Too many authentication failures error",
      "resolution": "WiFi password changed recently. Forget network on all devices and reconnect with new password. Clear saved WiFi credentials. Ensure password is typed correctly (case-sensitive).",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-20",
      "resolved_date": "2024-10-20",
      "agent_notes": "Customer had saved old password. Reconnected successfully"
    },
    {
      "ticket_id": "T028",
      "category": "Billing",
      "customer_query": "Charged for services I did not subscribe to",
      "resolution": "Subscription review: ₹50/month for Caller Tune service (subscribed 3 months ago via SMS). To unsubscribe: Dial *123# > Value Added Services > Deactivate. Refund not applicable for past charges.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-27",
      "resolved_date": "2024-10-27",
      "agent_notes": "Customer unsubscribed. No fraudulent charges found"
    },
    {
      "ticket_id": "T029",
      "category": "Technical",
      "customer_query": "5G not working on my new phone",
      "resolution": "Check: 1) 5G plan active (upgrade from 4G costs ₹100/month) 2) 5G coverage in your area (check coverage map) 3) 5G enabled in phone settings 4) SIM supports 5G (free upgrade available)",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-21",
      "resolved_date": "2024-10-21",
      "agent_notes": "Customer upgraded to 5G plan. Service activated"
    },
    {
      "ticket_id": "T030",
      "category": "Account",
      "customer_query": "Lost my phone need to block SIM immediately",
      "resolution": "SIM blocked successfully to prevent misuse. Visit nearest store with ID proof for replacement SIM. Cost: ₹25. Same number retained. Temporary SIM available if urgent.",
      "status": "Resolved",
      "priority": "High",
      "created_date": "2024-10-28",
      "resolved_date": "2024-10-28",
      "agent_notes": "SIM blocked within 5 minutes of request. Customer visiting store"
    },
    {
      "ticket_id": "T031",
      "category": "Technical",
      "customer_query": "YouTube videos buffering constantly",
      "resolution": "Speed test shows 15 Mbps (plan: 50 Mbps). Possible causes: 1) Network congestion (peak hours 8-11 PM) 2) ISP throttling 3) Old router. Solutions: Upgrade router, change DNS, schedule off-peak downloads.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-23",
      "resolved_date": "2024-10-24",
      "agent_notes": "Router was 5 years old. Upgrade improved speeds to 45 Mbps"
    },
    {
      "ticket_id": "T032",
      "category": "Billing",
      "customer_query": "Want GST invoice for company reimbursement",
      "resolution": "GST invoice available in customer portal > Billing > Download Invoice. Company name and GSTIN must be updated in profile. Changes reflect from next bill. Manual invoice: 3-5 days via email.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-24",
      "resolved_date": "2024-10-24",
      "agent_notes": "Customer downloaded GST invoice from portal"
    },
    {
      "ticket_id": "T033",
      "category": "Technical",
      "customer_query": "Cannot access certain websites showing ERR_CONNECTION_REFUSED",
      "resolution": "Websites may be blocked by ISP or government order. Use VPN or change DNS to Cloudflare (1.1.1.1). Clear browser cache. Check if website is down (use downforeveryoneorjustme.com).",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-29",
      "resolved_date": "2024-10-29",
      "agent_notes": "DNS change resolved access issues"
    },
    {
      "ticket_id": "T034",
      "category": "Account",
      "customer_query": "Want to merge two accounts under same name",
      "resolution": "Account merger requires: Both accounts in same name, visit store with both SIM cards and ID proof. Combined billing, shared data possible. Processing: 5-7 days. No charges.",
      "status": "In Progress",
      "priority": "Medium",
      "created_date": "2024-10-25",
      "resolved_date": null,
      "agent_notes": "Documents submitted. Merger in progress"
    },
    {
      "ticket_id": "T035",
      "category": "Technical",
      "customer_query": "Phone showing Emergency calls only",
      "resolution": "Possible causes: 1) Network issue in area 2) SIM not properly inserted 3) Phone locked to different carrier 4) Unpaid bills. Solutions: Reinsert SIM, restart phone, check payment status.",
      "status": "Resolved",
      "priority": "High",
      "created_date": "2024-10-26",
      "resolved_date": "2024-10-26",
      "agent_notes": "Unpaid bill of ₹799. Customer paid and service restored in 2 hours"
    },
    {
      "ticket_id": "T036",
      "category": "Billing",
      "customer_query": "Previous month bill amount higher than usual",
      "resolution": "Bill analysis: Regular charges ₹699 + One-time router installation ₹500 + Security deposit ₹1000 (refundable). Total: ₹2199. Next month will be regular ₹699. Deposit refunded upon account closure.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-30",
      "resolved_date": "2024-10-30",
      "agent_notes": "Customer understood one-time charges breakdown"
    },
    {
      "ticket_id": "T037",
      "category": "Technical",
      "customer_query": "WiFi keeps asking for password even after entering correct one",
      "resolution": "Router issue. Solutions: 1) Change WiFi password to simple one (no special characters) 2) Change security to WPA2-PSK 3) Update router firmware 4) Factory reset router as last resort.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-27",
      "resolved_date": "2024-10-27",
      "agent_notes": "Customer changed security protocol. Issue resolved"
    },
    {
      "ticket_id": "T038",
      "category": "Account",
      "customer_query": "Want to gift data to my friend same network",
      "resolution": "Data gifting: Dial *567*friend_number*data_amount# Example: *567*9876543210*5# gifts 5GB. Daily limit: 10GB. Both numbers must be on same operator. Validity same as recipient's main pack.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-28",
      "resolved_date": "2024-10-28",
      "agent_notes": "Customer successfully gifted 3GB to friend"
    },
    {
      "ticket_id": "T039",
      "category": "Technical",
      "customer_query": "Calls dropping frequently in specific area",
      "resolution": "Coverage issue reported in your area (Jubilee Hills). Network team investigating. Expected resolution: 5-7 days. Temporary solution: Enable WiFi calling or use different location. Complaint ID: NW8923.",
      "status": "In Progress",
      "priority": "High",
      "created_date": "2024-10-31",
      "resolved_date": null,
      "agent_notes": "Escalated to network operations team"
    },
    {
      "ticket_id": "T040",
      "category": "Billing",
      "customer_query": "Want to change payment date from 1st to 15th of month",
      "resolution": "Billing cycle change possible. New cycle: 15th of every month. Pro-rated charges for transition: ₹350 for partial period. Changes effective from next cycle. Confirmation SMS sent.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-29",
      "resolved_date": "2024-10-29",
      "agent_notes": "Billing cycle updated successfully"
    },
    {
      "ticket_id": "T041",
      "category": "Technical",
      "customer_query": "Cannot login to customer portal forgot credentials",
      "resolution": "Username recovery: Enter registered mobile number, receive SMS with username. Password reset: Click Forgot Password, OTP sent to mobile. After 3 failed attempts, account locked for 24 hours.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-30",
      "resolved_date": "2024-10-30",
      "agent_notes": "Customer recovered username and reset password"
    },
    {
      "ticket_id": "T042",
      "category": "Account",
      "customer_query": "Moving to different city want to change service address",
      "resolution": "Address change: Login to portal > Profile > Update Address. Proof required (Aadhar/Rental agreement). Technician visit for router relocation: ₹300. Service continuity maintained.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-26",
      "resolved_date": "2024-11-02",
      "agent_notes": "Relocation completed. Services active at new address"
    },
    {
      "ticket_id": "T043",
      "category": "Technical",
      "customer_query": "Smart home devices not connecting to WiFi",
      "resolution": "IoT devices need 2.4GHz network. Many support only WPA2 (not WPA3). Create separate SSID for smart devices. Disable AP isolation in router. Check device compatibility list.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-11-01",
      "resolved_date": "2024-11-01",
      "agent_notes": "Customer created 2.4GHz network. All devices connected"
    },
    {
      "ticket_id": "T044",
      "category": "Billing",
      "customer_query": "Disputing charges for premium content subscription",
      "resolution": "Premium sports pack ₹299/month subscribed on 15-Oct via app. Subscription is voluntary, no automatic enrollment. To cancel: App > Subscriptions > Cancel. No refund for current month.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-10-27",
      "resolved_date": "2024-10-28",
      "agent_notes": "Customer cancelled subscription. Provided cancellation confirmation"
    },
    {
      "ticket_id": "T045",
      "category": "Technical",
      "customer_query": "Video calls have poor quality and lag",
      "resolution": "Video call quality depends on upload speed. Check upload: minimum 3 Mbps needed. Close background apps using internet. Use WiFi instead of mobile data. Disable HD video if bandwidth low.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-11-02",
      "resolved_date": "2024-11-02",
      "agent_notes": "Customer had 1.5 Mbps upload. Advised to upgrade plan"
    },
    {
      "ticket_id": "T046",
      "category": "Account",
      "customer_query": "Want senior citizen discount on plan",
      "resolution": "Senior citizen discount: 10% off on plans ₹499 and above. Age proof required (Aadhar/Passport showing 60+ years). Apply online or visit store. Discount from next billing cycle.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-10-31",
      "resolved_date": "2024-10-31",
      "agent_notes": "Customer eligible. Discount applied from next month"
    },
    {
      "ticket_id": "T047",
      "category": "Technical",
      "customer_query": "Receiving spam calls despite DND registration",
      "resolution": "DND active on your number. Report spam: Forward spam SMS to 1909 or use mobile app to report caller. Takes 7 days to fully activate. Block numbers in phone settings for immediate relief.",
      "status": "Resolved",
      "priority": "Low",
      "created_date": "2024-11-03",
      "resolved_date": "2024-11-03",
      "agent_notes": "Customer reported 5 spam numbers. Advised to use Truecaller"
    },
    {
      "ticket_id": "T048",
      "category": "Billing",
      "customer_query": "Auto-renewal of plan failed need manual recharge",
      "resolution": "Auto-renewal failed due to payment gateway issue. Manual recharge options: 1) Customer portal 2) Mobile app 3) Nearest store 4) Authorized retailers. Grace period: 3 days before disconnection.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-11-01",
      "resolved_date": "2024-11-01",
      "agent_notes": "Customer recharged via app. Auto-renewal fixed"
    },
    {
      "ticket_id": "T049",
      "category": "Technical",
      "customer_query": "Cannot access office VPN from home connection",
      "resolution": "Some corporate VPNs require static IP. Check with IT team if static IP needed (costs ₹500/month extra). Ensure router not blocking VPN protocols. Try different VPN server locations.",
      "status": "Resolved",
      "priority": "Medium",
      "created_date": "2024-11-04",
      "resolved_date": "2024-11-04",
      "agent_notes": "Customer subscribed to static IP addon"
    }
]
}