superops-integration.md

SuperOps integration

What does the SuperOps integration do?

The SuperOps integration automates core MSP tasks, from customer-facing to internal operations. Use the SuperOps API within Rewst workflows to handle service management and business operations tasks, plus device, network, and customer management. Get more value out of SuperOps by connecting each step of their monitoring, automation, resolution, and payment functionalities to the rest of your tech stack.

Integration use cases

• User onboarding and offboarding
• Categorize tickets using Open AI
• Connect the RMM and PSA capabilities of SuperOps to other integration's in Rewst's marketplace

Set up the SuperOps integration

Set up steps in SuperOps

1. Log in to your SuperOps application.

2. Navigate to Settings > Your Profile > API token.

3. Click Generate Token.\

   

4. Copy the token. Save this for later use.

5. Navigate to Settings > My Company > Company information.
   

6. Locate your subdomain under the Branding submenu. Copy the Subdomain Name and save it for later use.\

Set up steps in Rewst

1. Navigate to Configuration > Integrations in the left side menu of your Rewst platform.

2. In the Integrations page, search for the SuperOps integration.
   
   \

3. Click on the integration tile to launch the Configuration setup page.

4. Under Parameters:

   1. Paste the API key copied from SuperOps into the API Key field of the configuration form.
   2. Choose your relevant data center from the Data Center drop-down selector.
   3. Paste your subdomain for your SuperOps account into the Subdomain field.
   4. Click Save Configuration.
   

Test the Integration

Saving your configuration during integration setup automatically triggers a test API call to verify that your setup is correct. If something is wrong with your credentials and the integration fails, you'll receive an error message in the Rewst platform.

{% hint style="info" %} Got an idea for a new Integration? Rewst is constantly adding new integrations to our integrations page. Submit your idea or upvote existing ideas here in our Canny feedback collector. {% endhint %}

SuperOps actions and endpoints

{% hint style="info" %} For more on how actions work in Rewst, check out our introductory actions documentation here. {% endhint %}

For complete API documentation, see SuperOps's own docs here.

Category	Action	Description
Alerts	Create Alert	Creates an alert for an asset
Alerts	List Alerts	Fetches the list of all your alerts.
Alerts	Resolve Alerts	Resolves a list of alerts.
Assets	Get Asset	Get an asset
Assets	Get Asset Activity	Fetches the list of asset activities.
Assets	Get Asset Custom Fields	Fetches the list of asset custom fields based on module (e.g., Windows, Mac)
Assets	Get Asset Disk Details	Fetch Asset Disk Details.
Assets	Get Asset Info By TP Endpoint IDs	Fetch Asset Info By TP EndpointIds
Assets	Get Asset Summary	Fetches the asset's summary details.
Assets	Get Asset User Log	Fetches the asset's user logs.
Assets	List Asset Patch Details	Fetches all the patch details of an asset.
Assets	List Asset Software	Fetches all the patch details of an asset.
Assets	List Assets	Get a list of assets
Assets	Soft Delete Asset	Soft-deletes an asset from the platform
Assets	Update Asset	Updates an asset's data
Classifications	Create Category	Creates new ticket categories.
Classifications	Create Causes	Creates new ticket causes.
Classifications	List Business Functions	Get a list of business functions
Classifications	List Categories	Fetches the list of available ticket categories.
Classifications	List Causes	Fetches the list of available ticket causes.
Classifications	List Designations	Fetches the list of designations.
Classifications	List Holidays	Fetches the list of holiday lists.
Classifications	List Impacts	Fetches the list of available impact levels.
Classifications	List Offered Items	Fetches a list of the offered services
Classifications	List Priorities	Fetches the list of available priority levels.
Classifications	List Requester Roles	Fetches the list of requester-type roles.
Classifications	List Resolution Codes	Fetches the list of resolution codes.
Classifications	List SLAs	Fetch a list of available SLAs.
Classifications	List Urgency Levels	Fetches the list of available urgency levels.
Clients	Create Client Custom Field	Creates a client custom field
Clients	Create Client Site	Creates a client site
Clients	Create Client User	Creates a new client user
Clients	Create Client User Associations	Creates client user associations
Clients	Create Client V2	Creates a client
Clients	Delete Client User	Deletes the records of an existing client user
Clients	Delete Client User Associations	Deletes existing client user associations
Clients	Get Client	Fetches a client.
Clients	Get Client Custom Field	Fetches a client custom field.
Clients	Get Client Site	Fetches a list of clients.
Clients	Get Client User	Fetches a client user.
Clients	Hard Delete Clients	Permanently delete trashed clients before the 30-day auto-removal.
Clients	List Clients	Fetches a list of clients.
Clients	List Client Custom Fields	Fetches the list of client custom fields.
Clients	List Client Sites	Fetches a list of clients.
Clients	List Client Stages	Fetches a list of client stages.
Clients	List Client User Association	Fetches a list of client user associations.
Clients	List Client Users	Fetches a list of client users.
Clients	Soft Delete Clients	Trash (soft delete) an existing client
Documentations	Create IT Documentation	Creates a new IT document record.
Documentations	Delete IT Documentation	Deletes an IT document record
Documentations	Get IT Documentation	Fetches an IT document's details.
Documentations	Get IT Documentation Categories	Fetches all available IT document categories.
Documentations	List IT Documentations	Fetches all the IT documents under a category.
Documentations	Update IT Documentation	Updates an existing IT document
Generic Request	Generic SuperOps API Request	Generic action for making authenticated requests against the SuperOps API
Payments	Get Invoice	Fetches an invoice.
Payments	List Invoice Items	Fetches a list of all the invoice items.
Payments	List Invoices	Fetches a list of invoices.
Payments	List Payment Methods	Fetches the list of payment method list.
Payments	List Payment Terms	Fetches the list of payment terms.
Payments	Update Invoice	Updates an existing invoice
Scripts	List Scripts	Fetches all available scripts.
Scripts	List Scripts By Type	Specifies the input required to fetch a script list, including predefined scripts by OS type
Scripts	Run Script On Asset	Runs a script on an asset
Service Items	Create Service Category	Creates a new service category in the service catalog.
Service Items	Create Service Item	Creates a new service item in the service catalog.
Service Items	Get Service Item	Fetches a service item.
Service Items	List Service Categories	Get a list of service categories
Service Items	List Service Items	Fetches a list of service items.
Tasks	Create Task	Creates a task
Tasks	Get Task	Fetches a task.
Tasks	List Tasks	Fetches a list of tasks.
Taxes	Create Tax	Creates a new tax rate
Taxes	Get Tax	Fetches a tax rate from the list of saved tax rates.
Taxes	List Taxes	Fetches all the tax rates saved in SuperOps.ai.
Technicians	Create Technician	Creates a new technician
Technicians	Delete Technician	Deletes the records of an existing technician
Technicians	List Teams	Fetches the list of teams.
Technicians	List Technician Groups	Fetches the list of technician groups.
Technicians	List Technician Roles	Fetches the list of technician-type roles.
Technicians	List Technicians	Fetches a list of technicians.
Technicians	Update Technician	Updates information of an existing technician
Tickets	Create Status	Creates new ticket statuses.
Tickets	Create Ticket	Creates a new ticket
Tickets	Create Ticket Conversation	Creates a new ticket conversation
Tickets	Create Ticket Custom Field	Creates a ticket custom field
Tickets	Create Ticket Note	Creates a new ticket note
Tickets	Get Ticket	Fetches a ticket.
Tickets	Get Ticket Custom Field	Fetches a ticket custom field.
Tickets	Hard Delete Tickets	Permanently delete trashed tickets. Without this, they are auto-deleted after 30 days.
Tickets	List Statuses	Fetch the list of available ticket statuses.
Tickets	List Ticket Conversation	Fetches the list of conversations in a ticket.
Tickets	List Ticket Custom Fields	Fetches the list of ticket custom fields.
Tickets	List Ticket Notes	Fetches a list of notes in a ticket.
Tickets	List Tickets	Fetches a list of tickets.
Tickets	Restore Tickets	Restores trashed tickets.
Tickets	Soft Delete Tickets	Trash i.e. soft delete tickets
Tickets	Update Ticket	Updates an existing ticket
Worklogs	Create Worklog Entries	Creates new worklog entries
Worklogs	Delete Worklog Entry	Delete a worklog entry
Worklogs	Get Worklog Entries	Fetches worklog Entries.
Worklogs	List Work Statuses	Fetches a list of work (task/project) statuses.
Worklogs	Update Worklog Entry	Updates a worklog entry