Configuration error v. 8.5.0.3 on PS 8.2.2

[lucaservile]

Hi,
I can't use this module (v. 8.5.0.3) because I get an error at the first configuration "*An error occurred, unable to retrieve data from PrestaShop Checkout module due to an unexpected response.**", same error when I click on Configure button.

The issue seems related to this call:
https:////index.php?controller=AdminAjaxPrestashopCheckout&token=9b1a0fe584be96c6165816111c502497

If I open this URL in my browser I get: The controller AdminAjaxPrestashopCheckout is missing or invalid

but the file AdminAjaxPrestashopCheckoutController.php is present in admin\controller folder of the module.

Already tried to uninstall and reinstall ps_accounts and ps_checkout modules, clearing cache, etc..
ps_account (v. 2.0.1) works fine.

Could anyone help me?

Configuration: PS 8.2.2 , MysQl 8.0, PHP 8.1.33, Apache 2.4

Thank you,
Luca

[lucaservile]

note: the URL posted is missing of my domain and backoffice folder but they are present in the call

[matks]

I can't use this module (v. 8.5.0.3) because I get an error at the first configuration "*An error occurred, unable to retrieve data from PrestaShop Checkout module due to an unexpected response.**", same error when I click on Configure button.

Can you provide a screenshot? There are multiple "Configure" buttons

[lucaservile]

Hi, I attach here 2 screenshots Thank you Il giorno lun 29 set 2025 alle ore 14:52 Mathieu Ferment < ***@***.***> ha scritto:

…

I can't use this module (v. 8.5.0.3) because I get an error at the first configuration "*An error occurred, unable to retrieve data from PrestaShop Checkout module due to an unexpected response.**", same error when I click on Configure button. Can you provide a screenshot? There are multiple "Configure" buttons — Reply to this email directly, view it on GitHub <#1385 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A7YW6IXN3HLWVBJAMPNW77D3VETQTAVCNFSM6AAAAACHYVB2C2VHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTINJUGIYDAMY> . You are receiving this because you authored the thread.Message ID: ***@***.*** .com>

[matks]

I am sorry I think you used reply in email but the screenshots did not arrive on github #1385 (comment)

[lucaservile]

[lucaservile]

[matks]

@lucaservile it looks like the controller was not registered in the PrestaShop database (ps_tab table) but I think this is the consequence of another problem, not the root cause. In order for us to know we need to investigate your module, your shop, your instance.

Please contact the Support team, please use the link so that they can proceed to further analysis. They will open a private conversation with you where you will be able to share your specific informations, something that should not be done here because this area is public.

[lucaservile]

Thank you Matks,
I solved the problem myself after your help.
The actual cause was an error during module installation (see screenshot) due to duplicate entries in the ps_country, ps_country_shop, and ps_country_Language tables. This caused an installation error and the controller wasn't registered correctly. The module code doesn't manage duplicate countries in these tables and this caused the error. However, I don't know where these duplicates countrie came from, they were very far countries (Bahamas, Cook Island, ...), not active and where we never have sold.
Thank you for your assistance..

[matks]

Closing the thread as it was solved in 2025 :)